Barcelo Coconut Island Phuket

Besides the fact there were roaches in both villas they put us in, the bigger issue was the fact that two of the male workers let themselves in our locked villa while we were relaxing in the pool (3 women traveling alone) after we told them we were unavailable. This was very startling and disconcerting. When we discussed it with management, they couldn’t have cared less. When I later brought my safety concerns about this incident to Barcelo corporate, they didn’t respond and instead sent my email back to the resort to once again respond to me that everything was basically no big deal and they did nothing wrong. There are plenty of resorts in Phuket… choose a different one if you are currently considering this one!

We booked and paid for the 3 bedroom beachfront grand villa with private pool. The villa was lovely and the view was great. Within 20 min of arriving and unpacking, we discovered a cockroach nest (NEST) in the drain of one of the showers. The hotel moved us to an “upgraded” villa that was not actually an upgrade at all (moved us to a 5 bedroom with only 2 rooms with a view from a 3 bedroom with 3 rooms with views…keeping in mind there were only 3 of us, so an extra 2 bedrooms was of no use to us at all and we lost one of the views). Fine, no big deal, we were excited to enjoy our vacation. The next day, we discovered roaches in the villa we removed to. Including one in a bed under the sheets. I understand that this is a tropical environment and that there will be bugs. One or two roaches is understandable. This is clearly a deeper issue. Do not stay at this resort. It’s a shame because the resort otherwise is lovely. They just don’t seem to have pest control handled.

Staff were very welcoming during our late check in and even upgraded our room. We got the private suite but were unable to use it due to the cleanliness of it. We let the staff know and it was cleaned regularly during our stay but with no filtration it was still not clean enough for us so we just used the community pools. Beach tide varied so we didn’t get to enjoy that either because the water just wasn’t pleasant looking. I would stay again if we vacationed here with a few adjustments on my end.

Great place to go if you have family and or kids

Great place

Staff everything was great the only thing that its not all inclusive, you have to pay more and its not the only time i have been to a barcelo prop they just gave us breakfast

Clean room , Staff was nice

Номера уже староваты, в целом все супер

Nice and friendly staff, relaxing

This was a fantastic hotel set on a small island about a 5 minute boat ride off Phuket island. We stayed in a 2 bedroom sea view pool Villa which had anything we needed.the views from the second floor bedroom was incredible and the pool was big and clean. The hotel was stunning and the all inclusive service was perfect for us. My wife is gluten free and there was a dedicated menu that had a great selection. The staff were exceptional especially honey and Lina who were very attentive and friendly.we loved our stay here and will definitely go back when we return to Phuket.

Their meal service was slow. Their food was tasteless.

Great couple of days on Coconut Island. Made the most of the activities on offer - kayaks, sups, yoga class, bikes, tennis. Garden villa was beautiful and the private pool was great. Stay slightly marred by no water supply in the villa on the last day.

Had to make the stay shorter than it was due to property not having much to do. After a few days (3 Days) the property got Boring there was nothing to do. I paid for a total of 8 days and left by the 5th day due to being boring. Waste of money came here for honeymoon. Also room 89 had some loud people there who were smoking green leaf and were super loud. They were reported to management and nothing was done. They were up every night until 2am.

The staff was very welcoming and helpful

Beautiful location, hotel was fantastic! We LOVED our stay!!!

Our 2nd stay here, the 1st was April 2024 when the property was first taken over from The Village, Coconut Island to Barcelo, Coconut Island. We loved our stay last year hence why we chose to return this year. Unfortunately many of the “cracks” showed. The whole grounds/area where the Villas, Suites etc are situated is in desperate need of repair, the roadways/pathways are cracked. We were in room 4059 and on first entering it looked nice but as the days went by we could see that it needed a deep clean, the walls needed freshening up by either a good wash or a fresh coat of paint. It was a pretty room that just needed refreshing but is not 5*. At the bar/restaurant area the wooden decking flooring is atrocious, it was bad last year but is definitely now is an accident waiting to happen. I am surprised that no one has fallen and really hurt themselves, they have put wet/slippery signs in various areas to make people aware of the dangers but there isn’t one area on this decking area where the wooden boards are flat, there are screw heads raised in some area which could easily rip someone’s foot especially when there are children running around barefoot. Last year one of the executive managers (Milan) could be seen walking around meeting/greeting guests, unfortunately Milan has since moved on and I can honestly say that in our 10 day holiday I would not know who his replacement is because I never saw him. Food is only now average, Alacarte menu replaced by a buffet 3 x per week.

Great property and staff. Visit the local restaurants near the hotel, amazing food at affordable prices. The rooms and property do have small details that should not be present at a 5 star hotel

The resort was the nicest resort , they were very welcoming . Drinks were good food was good , they provide transportation will recommend! 10/10 everything will definitely be returning

This place is not worth the money. The rooms are dirty. The cleaners do not clean at all. I saw it with my own eyes. The island is situated so all the current is directed to it, so water is always muddy. I saw a mouse in the restaurant running next to the food. Some of the management do not speak English well.

This was one of the most beautiful places ive ever traveled to and we didnt even have perfect wheather .