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Cathay Pacific: An Introduction

As the winner of World’s Best First Class Airline Lounge and Best Airline Cabin Cleanliness in Skytrax World Airline Awards 2016, Cathay Pacific is a dominant Hong Kong airline headquartered in Chek Lap Kok. The airline is a co-founder of oneworld® alliance. Today, the airline has 90 flight routes in 35 countries across Asia Pacific, Europe, North America, the Middle East, and Africa. Up until today, Cathay Pacific has served its passengers with four flight classes: Economy Class, Premium Economy Class, Business Class, and First Class.


Cathay Pacific Booking & E-ticket

Search and book your Cathay Pacific flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Cathay Pacific ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Cathay Pacific e-ticket in My Booking or in your email

How to Pay

Payment for your Cathay Pacific ticket can be made via bank transfer (ATM/Internet Banking/bank teller), credit card, pay at stores or post offices. For complete information about payment methods, please visit How to Pay.

Cathay Pacific E-ticket

Cathay Pacific e-ticket is an eligible proof for booking an Cathay Pacific flight. Show your e-ticket during check-in at the Cathay Pacific counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Cathay Pacific Rating

based on 869 reviews

Service standard: Full Service

Cathay Pacific Seat Class

Economy Class

The Cathay Pacific Economy Class offers a convenient flight complete with a seamless check-in experience, friendly flight attendants, and a plethora of facilities, such as a personal compartment to place your phone and drinking glass, an adjustable seat back, a small table for those looking to catch up on work, and in-flight entertainment, such as movies, TV series, and music supported by Studio CX for both short and long-haul flights.

In-flight Meal

In the Economy Class of a long-haul flight, passengers are served with fours kinds of meal. Opened by salad and followed by a choice of main courses such as chicken and pasta, passengers are also served ice cream for dessert and coffee or tea as accompanying beverage. For short-haul flights, mushroom salad is served as appetizer, a choice of chicken or fish as main course, and mousse cake as dessert. For beverages, passengers can choose between coffee or tea.

Premium Economy Class

Premium Economy passengers can enjoy wider seats, which can also be tilted up to 8 inches. The seats are equipped with a wide calf rest, a footrest, and a headrest to guarantee the passengers’ comfort. In-flight entertainment such as film, TV, and music can be enjoyed through the 10.6-inch screen using the soundproof headphone. Premium Economy Class passengers also receive a free amenity pouch containing socks, a blindfold, earplugs, and a set of toothbrush and toothpaste.

In-flight Meal

Premium Economy passengers are served a variety of menu, from Chinese delicacies to international cuisines. For example, shrimp salad as appetizer can be combined with beef steak or paccheri. Special ice cream can be the delightful dessert, while coffee and tea are always served as the beverages. On long-haul flights, a breakfast menu is always available. The menu includes an appetizer of fresh fruit cuts and a choice of main course such as a breakfast platter filled with sausages, eggs, and toasts, or seafood. Coffee and tea are served as the beverages.

Business Class

When flying Business Class, more convenience is guaranteed by the wide seating and greater privacy. The 21-inch seat that can be tilted up to 47 inches and is automatically operated by an electrical system, is equipped with a footrest for total relaxation while flying. A private 15.4-inch screen completed with AVOD also enables an unforgettable in-flight entertainment experience, exclusive for Business Class passengers.

In-flight Meal

Collaborating with chefs from top restaurants and hotels, Cathay Pacific commits to giving the best meals for its Business Class passengers. Passengers can choose a lighter and healthier menu complete with award-winning wine to make their dining experience onboard a perfect one. A restaurant dinner on a long-haul flight, for instance, can be started with salmon gravlax, roasted Australian tenderloin beef with fourme d’ambert cheese for main course, and fruit cuts and black forest cake as desserts. For beverages, passengers can choose between illy coffee and Jing tea.

First Class

A long-haul flight on First Class will never be exhausting because here passengers are completely pampered with special seats. The seats can transformed into a small bed, 36 inches in width and 81 inches in length. The seats are also built with a massage machine, a private closet, and a 17-inch private TV screen. With a thick mattress and 500-thread-count cotton duvets, pillows, and cushions, the exhaustion from a long-haul flight will cease to exist and be replaced by a comfortable travel.

In-flight Meal

First Class passengers have the freedom to choose their own menu and when to have them during the flight. When the passengers are ready for their meal, the cabin crew will set the dinner on the passenger's table. A typical First Class dining starts with exclusive caviar and Krug champagne, followed by a choice of an international dish, such as tuna or Angus beef striploin, or a Chinese one, which ranges from Peking duck salad to fresh abalone, and ends with fresh forest berries topped with ginger syrup or a Belgian chocolate pudding. During the meal, passengers also get to enjoy Arenberger and French Brie cheeses, as well as illy coffee and Jing tea.

Cathay Pacific Privilege Programs

Marco Polo Club

Cathay Pacific offers a frequent flyer program known as Marco Polo Club. The program is designed to provide benefits and services for every member in order to enhance their travel experience. The Marco Polo Club program consists of four levels of membership: Green, Silver, Gold, and Diamond. The membership tiers are determined by the members’ traveling frequency. Benefits include extra baggage allowance, access to airport lounges’ main classes, and an easier ticket booking. Marco Polo Club members can also earn points when flying with Cathay Pacific or other oneworld® alliance member airlines and redeem them for various prizes, such as free airline tickets or hotel vouchers.

Asia Miles

Besides the Marco Polo Club, Cathay Pacific also offers Asia Miles, which allows passengers to collect points for every trip with Cathay Pacific or its more than 25 airline partners. Points are calculated based on flight distance, although traveling on a higher class cabin will multiply the passengers’ points by a certain percentage up to 150%. Asia Miles points can be redeemed for various things, from access to Cathay Pacific's airport lounge to round-trip tickets from Hong Kong to Los Angeles.

Cathay Pacific Lounge

Passengers waiting for their next flight can enjoy the facilities provided in the Cathay Pacific airport lounges, which are available in most routes. In the airport lounge, passengers can enjoy snacks, a la carte menus, a shower, a working corner, or massage services. To access the airport lounge, passengers must be registered as a Marco Polo Club member or use their Asia Miles points.

Cathay Pacific Fleet

Airbus 330-300
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-3-2 (Premium Economy)
  • 2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 82 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Airbus 350-900
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 40 inches (Premium Economy)
  • 45-75 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing 777-300ER
Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-3-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-2 (Business)
  • 1-1-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 81 inches (Business)
  • 81 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Cathay Pacific In-flight Crew

Cathay Pacific Flight Attendant Uniform

Red is the main color of Cathay Pacific’s flight attendant uniform. A white shirt with a touch of the Mandarin-style collar is combined with a matte red skirt. Designed by famed Hong Kong designer Eddie Lau, the uniform is made from a flexible material to provide comfort and convenience. In addition to being the stylish statement of the brand’s image, this uniform is also designed to adapt to the working environment, the climate condition, sensitive social issues, and the flight’s health, safety, and security regulations.


Cathay Pacific Baggage Allowance

Flight Route

Seat Class

Check-in Baggage

Cabin Baggage

All Routes

Economy Class

2 pcs (max. 30 kg)

Max. 7 kg (Dimension: 23 x 36 x 56 cm)

Premium Economy Class

2 pcs (max. 35 kg)

Business Class

2 pcs (max. 40 kg)

Max. 10 kg (Dimension: 23 x 36 x 56 cm)

First Class

3 pcs (max. 50 kg)

Max. 15 kg (Dimension: 23 x 36 x 56 cm)

Flights from/to America

Economy Class

2 pcs (max. 23 kg/pc)

Max. 7 kg (Dimension: 23 x 36 x 56 cm)

Premium Economy Class

2 pcs (max. 25 kg/pc)

Business Class

2 pcs (max. 32 kg/pc)

Max. 10 kg (Dimension: 23 x 36 x 56 cm)

First Class

Max. 15 kg (Dimension: 23 x 36 x 56 cm)

Cathay Pacific Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants younger than 2 days old are not allowed onboard, while infants aged 3 to 7 days old are allowed after obtaining medical clearance by the airline’s medical team.
  • Infant passengers must be accompanied by a parent or guardian in the same cabin.
  • Infant passengers will not get their own seat, and their baggage allowance is limited to 10 kg.
  • Infant passengers requiring an individual seat, needing to bring a personal car safety seat, or planning on using other safety devices, will need to purchase a child ticket fare. Please contact the call center for further information.
  • Infant passengers must be younger than 24 months old to be charged the infant ticket fare. For round-trip flights, if the infant passenger has reached 2 years old by the date of the return flight, the passenger will be considered as a child passenger. This will effect the ticket price, tax, and some other involved fees.
Child Passenger Policy (2-12 Years Old)
  • Child passengers will get their own seat and normal baggage allowance based on the applied regulations.
  • For safety reasons, children passengers aged 6 to 12 years old who travel with Cathay Pacific should be accompanied by a parent or guardian at all times.
  • Passengers aged 6 to 12 years old traveling alone must be registered as an unaccompanied minor.
  • Unaccompanied minor service is available for child passengers aged 6 to 17 years old. The airline will be delightful to accompany them from the airport to their destination.
  • Passengers aged 12 to under 18 years old are allowed to travel alone. However, they can still register as an unaccompanied minor for a fee if they want to be accompanied by the airline.
  • To help child passengers enjoy the flight, Cathay Pacific provides in-flight entertainment with family-friendly movies and TV shows.
  • The adult picking up the unaccompanied minor at the destination airport will need to provide proof of identification before the passengers are let go by the airline staff.
Pregnant Passenger Policy
  • Pregnant passengers are recommended to consult with their doctor or midwife before planning a trip.
  • The airline will allow passengers with:
    • Uncomplicated single pregnancy of up to 36 weeks
    • Uncomplicated multiple pregnancies of up to 32 weeks
  • For all passengers with a pregnancy older than 28 weeks, a medical certificate is required. The medical certificate must be issued no more than 10 days before the initial travel date, and must state the following:
    • Whether it is a single or multiple pregnancies;
    • Estimated age of pregnancy (in weeks);
    • Expected date of delivery;
    • The passenger is in good health and her pregnancy is in normal progress without complications;
    • The passenger is fit to fly.
  • For safety reasons, Cathay Pacific reserves the right to deny boarding under the following circumstances: The passenger fails to provide the medical certificate.
  • The medical certificate is expired or does not contain the information needed.
  • If there is a problem with the pregnancy, the airline’s medical team will conduct medical clearance. The airline’s medical team will also conduct medical clearance to passengers traveling 7 days before the delivery date.
Disabled Passenger Policy
  • Cathay Pacific offers service to assist passengers with disability.
  • Passengers need to contact the airline’s call center to reserve the required service at least 24 hours before the departure time.
  • Passengers with disability will be assisted in moving to and from their seats, in preparing their tables for eating, in using the in-flight wheelchair, and in using the lavatory.
  • Visually impaired passengers who want to bring an service dog onboard must inform the airline’s call center before traveling. Canes or other assistive devices are allowed, free of charge.
  • Passengers with mobility issues are allowed to bring their own wheelchair. However, wheelchairs are also available for free on all Cathay Pacific flights.

Cathay Pacific Check-in Policy

Cathay Pacific Check-in Time

Please find the check-in time for all Cathay Pacific flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

1 hour 30 minutes before departure

Cathay Pacific Online Check-in

Online check-in is also available for Cathay Pacific flights. Please follow the steps below.

  1. Go to Cathay Pacific web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Cathay Pacific Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Cathay Pacific Refund Policy for a complete information on refund.

Cathay Pacific Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Cathay Pacific Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Cathay Pacific directly to reschedule.


 

About Cathay Pacific

Cathay Pacific (IATA code: CX) is a Hong Kong airline headquartered at Hong Kong International Airport, Chek Lap Kok. Today, Cathay Pacific and its subsidiary serve commercial flights and cargo shipments to 180 destinations in 44 countries around the world. Cathay Pacific is one of the co-founders of the oneworld® airlines alliance. The airline is also a part of the Swire Group, hence adopting the same motto, “Esse Quam Videri” which means “to be, rather than seem to be”. The airline aspire to master everything that the company can do, which includes guaranteeing the safety and security of its passengers and crew, contributing to the life of the people living in their destination countries, and in continuously improving its performance. Since its establishment on 24 September 1946, the airline has attained many achievements. For example, in 2014, Cathay Pacific was awarded the Airline of the Year title by Skytrax. Still, one of the airline’s most prestigious achievements was its non-stop transpolar flight across the North Pole in July 1998. In 2010, Cathay Pacific had also become the biggest international cargo service in the world, making Hong Kong International Airport—its headquarter—the airport in the world with the busiest cargo traffic. Cathay Pacific has four flight classes: First Class, Business Class, Premium Economy Class, and Economy Class. Every single flight class has its own specialty, such as in-flight entertainment in the form of songs and films, which can be enjoyed through the personal screen in front of each seat. Passengers are also served with delicious in-flight meals. Every passenger is allowed a cabin baggage and a checked baggage, but the maximum weight for every flight class is different. Economy Class passengers are allowed a free cabin baggage of up to 7 kg and a free checked baggage of up to 30 kg. Premium Economy Class passengers are allowed a free cabin baggage of up to 7 kg and a free checked baggage of up to 35 kg. Business Class passengers, on the other hand, get a free cabin baggage allowance of up to 10 kg and a free checked baggage allowance of up to 40 kg. First Class passengers are welcomed to bring up to 15 kg of cabin baggage and 40 kg of checked baggage. Cathay Pacific also offers a frequent flyer program known as Marco Polo Club. The program is divided into four tiers of membership, consisting of Green, Silver, Gold, and Diamond which are given based on the passengers’ traveling frequency. A variety of benefits can be obtained by enrolling in this program. The first advantage is the ability to check-in from special counters exclusive to Marco Polo Club members. Second, Marco Polo Club members also get additional baggage allowance and are prioritized during flight booking. Next, Marco Polo Club members are entitled to special points based on their mileage with Cathay Pacific or other oneworld® alliance members. The points then can be redeemed for various perks, from an access to Cathay Pacific’s airport lounges to free flight tickets. Cathay Pacific passengers are advised to check-in at the airport counter no later than 50 minutes prior to departure time. Cathay Pacific also provides self-check-in kiosks, which are currently available in Hong Kong International Airport. Passengers can also use the online check-in facility at the official Cathay Pacific website, available from 48 hours to 50 minutes before departure. During check-in, passengers can ask to change seats. Passengers with Marco Polo Club membership, specifically passengers with a Silver membership and above, can change their seat up to three times.

Cathay Pacific History

Cathay Pacific was founded by Australian Sydney de Kantzow and American Roy Farrell in January 1946. Both were former military pilots who frequently flew across the Himalaya Mountain. Farrell bought the first Cathay Pacific aircraft in New York on 6 October 1945. It was a Douglas DC-3 named Betsy. The aircraft is currently on display at the Hong Kong Science Museum. The first commercial Cathay Pacific flight delivered clothing from Sydney to Shanghai. However, Cathay Pacific had a rocky start. Since its establishment, Cathay Pacific had always been banned by the authorities in Shanghai, which prompted its move to Hong Kong. In Hong Kong, Farrell and de Kantzow registered their business on 24 September 1946 under the name Cathay Pacific. “Cathay” was chosen because it is the ancient name of China, while “Pacific” came from Farrell’s speculation that someday the airline could fly across the Pacific Ocean (which became a reality in 1970s). In 1948, Butterfield & Swire (known today as the Swire Group) bought 45% of Cathay Pacific shares. Later on, the Australian National Airways acquired a 35% stake, while Farrell and de Kantzow took the remaining 10%. Currently, the airline is under the ownership of the Swire Group. At the end of 1940s, the Hong Kong Government split the aviation market between Cathay Pacific and the only local competitor, Hong Kong Airways. Cathay Pacific was assigned to serve the southern routes (Southeast Asia and Australia), while Hong Kong Airways the northern routes (China, Korea, and Japan). However, due to the independence of the People's Republic of China and the Korean War, the northern route eventually became very limited. Therefore in 1959, Cathay Pacific acquired the Hong Kong Airways, making it the dominant airline in Hong Kong. In January 1990, Cathay Pacific acquired a majority stake of Dragonair, which later changed its name to Cathay Dragon in 2016. On 21 September 1998, Cathay Pacific joined forces with American Airlines, British Airways, Canadian Airlines, and Qantas to form oneworld® airline alliance. Until now, oneworld® alliance has had 15 airline members.

Contact Cathay Pacific

+84 (24) 38 267 298

Cathay Pacific Office

Cathay Pacific
Room 1204, 12th Floor, Office Building Hanoi Towers, 49 Hai Ba Trung, Hoan Kiem, Hanoi

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