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Airline Facilities

Cabin Baggage
7 kg

Check-in Time Limit
1 hour before departure

Flight Services in Traveloka

Smart Combo

Multi-city Flights

High Flexibility Ticket

Smart Combo

With Smart Combo tickets from Traveloka, you can book premium-service flights at up to 40% off. Enjoy flights with Air France, Cathay Pacific, Etihad, Garuda Indonesia, KLM, Lufthansa, and Singapore Airlines at a more affordable price. All you have to do is find the flights marked Smart Combo, then select the flight that suits your needs.

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Multi-city Flights

Make your way to more cities when you book your flights at Traveloka. Travel to various destinations—fly up to 5 different routes, hop between 10 cities—all in one booking. Start your journey by opening the Flight menu, select the Multi-city option, fill in all of your desired routes, then select the flights that best suit your needs.

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High Flexibility Ticket

Your travel plans keep changing? With High Flexibility Ticket at Traveloka, you can reschedule your domestic flight bookings with 0% penalty or get refunded with a low penalty. Just open the Flight menu, fill in your flight details, click More Options on the bottom, and check High Flexibility Ticket in the Ticket Flexibility option before you search for your flights.

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Baggage

Seat Selection

In-flight Meal

Baggage

Select your preferred baggage allowance when booking your flight at Traveloka. Once you’ve chosen your flight and filled in your passenger details, see the Baggage section to check your current baggage allowance or add more to fulfill all your traveling needs.

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Seat Selection

Window, aisle, or between your traveling partners—select your favorite seat on the plane when booking flight tickets at Traveloka. When you’ve chosen your flight and filled in your passenger details, see the Seat Number to look at the seating layout and choose where you can sit comfortably throughout your flight.

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In-flight Meal

Whenever your flight is, make sure you don’t fly hungry. When you book at Traveloka, see the In-flight Meal section after choosing your flight and filling in your passenger details. Then, check out the menu and choose a meal or beverage for your flight.

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Refund

Reschedule

Online Check-in

Refund

If you ever need to cancel your flight at Traveloka, you can submit a refund request through a number of simple steps. First, make sure your flight is refundable. To request a refund, open your e-ticket and select Refund. Continue to choose your refund reason and passenger, complete your transfer details and documents, then tap Submit Refund.

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Reschedule

When your flight is booked but you need to make some changes, there’s no need to worry. Change your flight schedule at Traveloka in just a few clicks. Open your e-ticket on My Booking, select the Reschedule menu, then Request Reschedule. Continue to select the flight(s) and passenger(s) to reschedule, then choose your new flight(s) and get your new e-ticket.

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Online Check-in

Exclusive for Traveloka members, Online Check-in allows you to check in for your flight even before you arrive at the airport. A completely hassle-free experience, simply see your e-ticket on My Booking, then go to the Online Check-in menu, fill in your check-in details, then tap Check-in. You will see your boarding pass through your e-ticket and email.

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Price Alert

Flight status

Price Alert

Find tickets that match your budget. With Price Alerts at Traveloka, you can monitor the ticket prices of your most desired flight. Set a range of your travel date and get notifications as soon as the prices match the budget you set. This way, you will be able to book the right flight at the right time.

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Flight Status

Find your flight information at your fingertips. Flight Status provides up-to-date flight information from airports and airlines that you can also share with your friends and families. Just choose the Flight Status menu on your Traveloka App homepage, fill in the flight route and date or the flight code, click See Status, then you will be able to see the flight’s current status, including its gate and terminal info.

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About Vietravel Airlines

Airline Introduction

Services & Facilities

Policy

Airline Profile

Vietravel Airlines: An Introduction

Vietravel Airlines (Vietnam Travel Airlines Limited liability company) a Vietnamese airline, under Vietravel Group.

The Prime Minister agreed to establish Vietravel Airlines on April 3rd 2020. It is the first travel airline ever in Vietnam and also the first airline headquartered in Phu Bai, Hue. Vietravel Airlines started commercial flights from January 25th 2021. Vietravel Airlines aims to operate flights on Airbus, Boeing, or equivalent, with 03 aircrafts in the first year, then gradually increase to 08 ones in the second year of operation.

Vietravel Airlines' fleet stands out both when flying in the sky and when parked in the apron with the youthful, simple and loaded brand identity on the hull. As the first travel airline in Vietnam, with young target customers who like a liberal lifestyle, love to travel, explore, and fashion, the airline has designed aircraft in yellow, white and blue, in which the golden wing symbol represents the desire to conquer the blue sky, the aspiration to rise and explore the world (Open Your World) contributes to take Vietnamese customers to new horizons and attract international travellers to explore a beautiful Vietnam.

Vietravel Airlines will be an airline brand associated with tourism, providing domestic and international air transport services within the Asia area, contributing to the improvement of Vietnam's air transport capacity and travel tourism industry.

To add more convenience to passengers, there is also Vietravel Airlines online booking via Traveloka. With Traveloka, you can easily book Vietravel Airlines tickets through your gadget.

Vietravel Airlines Seat Class

Vietravel Airlines Fleet

Vietravel Airlines In-flight Crew

Vietravel Airlines Seat Class

Economy Class

Vietravel Airlines offers competitive prices on economy class tickets with 7 kg carry-on baggage for all customers. Passengers can buy in-flight entertainment and meals during the booking process to maximize their confort.

Passengers who buy Vietravel Airlines tickets will complete check-in process at Vietravel Airlines counter together with baggage check-in and other standard services.

In-flight Meal
Vietravel Airlines does not provide complimentary in-flight meals and snacks for economy-class passengers. However, passengers can purchase meals in advance for certain flights or buy directly on the flight. Each Vietravel Airlines flight has a different menu with equally attractive food.

Combo
03 types of combo: Standard, Smart and Super will let you choose the most valuable services that are necessary and save up to 20%, such as checked baggage, advance seat selection, check in priority, lounge access and so on

Vietravel Airlines Fleet

Airbus A321

Seat class:

Economy

In-flight entertainment:

Not Available

Seat layout:

3-3 (Economy)

WiFi:

Not Available

Seat pitch:

29 inches (Economy)

Power/USB port:

Not Available

Vietravel Airlines In-flight Crew

Vietravel Airlines Flight Attendant Uniform

On December 18, 2020, Vietravel Airlines introduced their uniform identification. The design of the uniform includes: flight attendant, corporate representative, ticket office and pilot.

The uniform is built on two main colors: yellow and blue. Blue color is inspired by the sky and vast ocean, alongside the bright yellow color that represents class and prosperity. Through many times of evaluation, material evaluation, elasticity, practical applicability, the uniform is judged by experts to meet aviation standards, combining traditional and modern value.

The most prominent feature on the uniform is the image of the golden wing badge - its unique logo. The nose is facing upwards, symbolizing soaring posture in the blue sky. The wing affirms the desire to conquer new lands.

Vietravel Airlines Baggage Allowance

Vietravel Airlines Passenger Policy

Vietravel Airlines Baggage Allowance

Fares include a baggage allowance of two carry-on items (including the carry-on and 01 accessory) weighting up to 7kg. The total dimension (width + height + depth) must be: For the 01 carry-on: 56cm (H) x 36cm (W) x 23cm (D) For the 01 accessory: 40cm (H) x 30cm (W) x 15cm (D)

Flight Route	Seat Class	Cabin Baggage	Check-in Baggage
All routes	Economy Class	Up to 7kg (56 x 36 x 23cm dimension)	Available upon purchase: 5kg / 10kg/ 15kg / 20kg / 25kg / 30kg / 35kg / 40kg

Vietravel Airlines Passenger Policy

Vietravel Airlines has specific policies to help passengers feel the most comfortable. The following are policies for child passengers, pregnant passengers and minor passengers.

Infants Passenger Policy

Infant means a child aged under 02 years old as of the date of departure. Infant age is calculated by the flight sector. An infant must be sat on an accompanied adult’s lap. Vietravel Airlines only accept transportation of healthy, term babies by the time of departure. We do not accept to transport Infants under 07 days of age, Preterm Infants who are required to be kept in a baby incubator or with unstable health under 14 days of age. Infants are required to be accompanied by an Adult parent or Legal guardian who is eighteen (18) years of age or older and are healthy enough to care for the Infant in flight. Vietravel Airlines only accept one adult passenger traveling with 01 infant. Only one infant is assigned in one row. Passengers travelling with infants are not allocated at emergency seats.

Child Passenger Policy (2-12 Years Old)

Passenger is a child who has reached their 2nd birthday but not exceeding their 12th on the date of their flight (as of the departure date). Age of child is calculated by flight segment. Child must be accompanied by 01 healthy adult who is the parent or legal guardian or relative or a friend who acts as an escort.

Notes:

Children between 02 years old to 06 years old without an adult traveling will not be accepted for carriage.
A healthy child from over 07 to under 14 years old must be accompanied by a healthy adult from 15 years old.

Vietravel Airlines also offers Unaccompanied Minor Service and Accompany Cabin Crew Service for passengers with normal health conditions and able to travel independently. If you wish to use this service, please place an order at least 24 hours prior to the departure time at Call Center 1900 6686 or our official ticket offices nationwide.

Pregnant Passenger Policy

Pregnant passengers need to inform Vietravel Airlines of their gestational age during booking, and during check-in to receive necessary consulting and assistance. Passengers may be required to present health-related documents, such as antenatal check-ups, ultrasound images or other medical certifications signed by a physician. The pregnant passenger’s ability to fly depends on the length of the flight, the stage of pregnancy, the Passenger is pregnant with one or more pregnancies, whether the Passenger has any problems during the pregnancy. You are also required to sign “Waiver of Responsibilities” at the airport prior to boarding..

Disabled Passenger Policy

Disability passengers are temporary or permanent passengers with limited or impaired mobility, hearing, sight, or perception due to physical, intellectual, age or physical impairment or other reasons. These passengers who need special assistance than other regular passengers during embarking/disembarking, on board, or on the ground. Vietravel Airlines arranges staff and uses high-lift cars, loading bridges, other specialized facilities, etc. to assist passengers to ascend/descend steps, to/from the aircraft and to/from their seat. In case of unavailability of specialized facilities (high-lift cars), our ground handling staff and passenger‘s escort (if any) assist passengers to ascend/descend steps.

Vietravel Airlines History

Vietravel Airlines (IATA: VU) is the first travel airline ever in Vietnam.

As a member of Vietravel Group - the leading tour operator in Vietnam, Vietravel Airlines wish to accompany customers to explore new destinations, experience fascinating cultures, so that each journey is an unforgettable memory.

According to the decision on April 3rd, 2020 on approving the investment policy, The Prime Minister agreed to establish Vietravel Airlines. Thus, this is an airline established in the pandemic season, when the tourism and airline industry are facing difficulties and decreases in revenue due to Covid-19.

Vietravel Airlines is proud to own a new, modern and environmentally friendly fleet, the first three A321CEO aircrafts of Vietravel Airlines are under 6 years old averagely, can set up flight networks covering destinations in Vietnam and international routes to countries in Northeast Asia and Southeast Asia. A321CEO aircraft has a capacity of 220 passengers, is a highly reliable aircraft with low operating costs, many advantages in fuel economy and environmental protection.

Vietravel Airlines is still looking for reputable aircraft manufacturers to add to the current fleet in the airline's expansion and development orientation approved by the Government. With this modern fleet, Vietravel Airlines recruits a team of professional, dedicated and kind pilots and flight attendants. Vietravel Airlines commits to offer professionalism, value and sublimation emotions to customers, creating freshness in Vietnam's aviation industry.

Vietravel Airlines Booking & E-ticket

How to Book

Here’s how you can book your Vietravel Airlines ticket online:

Go to Traveloka website or open your Traveloka App
Fill in the flight details in the search box
Choose and book your flight
Fill in contact information and passenger details
Complete your payment through the selected method
Receive your Vietravel Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your Vietravel Airlines ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret.
For complete information about payment methods, please visit How to Pay.

Vietravel Airlines E-ticket

Vietravel Airlines e-ticket is an eligible proof for booking an Vietravel Airlines flight. Show your e-ticket during check-in at the Vietravel Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.