The Dixie Dean Hotel

We chose this hotel based on its description as a luxury suite experience and the beautiful images shown online. Unfortunately, the reality of our stay fell far short of expectations. Upon arrival, we were moved to Room 301 after finding our first assigned room in poor condition. At first glance, Room 301 appeared slightly better, but it soon became clear that it was also in an unacceptable state: The bathroom floor was worn through to the floorboards, and the walls were peeling. The mirror was rusty, and overall the bathroom appeared neglected. When my son used the jacuzzi bath, dirty water and residue came out of the jets, leaving him feeling unwell. This clearly indicates that the bath had not been cleaned or maintained properly and posed a potential health risk. The sofa was ripped, the floor was stained and dirty, and the lighting in the room was poor. When we opened the curtains to let in some light, we discovered that the windows were covered in mould and grime, with an unpleasant view of what looked like a demolition site. In addition, we found that none of the bar pumps were working, and the bottled beers were warm, making it impossible to enjoy a simple drink during our stay. The following morning, we were given a sheet detailing breakfast options, which stated that fried or poached eggs could be provided on request. However, we were later informed these were not available, contradicting the hotel’s own information. Avoid!

Good variety and great sausages

The rooms are absolutely disgusting dirty moldy and cold no hot water to use the jacuzzi i have had cleaner Premier inn for 20 pound a night will not advance to stay there and definitely over charged

Everything was really good apart from the room. We upgraded to a room which had stains on carpet, bathroom flooring was in need of changing desperately (could smell a bit of mould too) as soon as your out the room hotel is great! TLC is a must to make it the 4 star hotel it advertises

The room was old, stains on carpets and absolutely freezing cold. We had nowhere to hang our clothes at the wardrobe was 3 shelves with tea/coffee facilities inside, an iron, kettle and spare towels. One coat hanger on the top. Breakfast was cold but was better the next day. Staff were friendly and welcoming. The hotel is 5 minutes walk from the shops.

Room was clean, ready for a revamp. Carpets stained all over and settee damaged

The hotel is in a great location, 5 minute walk from Lime Street train station in a lovely old building. The staff were excellent, very friendly and helpful. Our room was massive with all facilities needed however it was well worn and needed money spent on it. In particular I found the bathroom below par. There were a few issues with no towels in room and the breakfast bar lacking bacon and sausages however once the staff were aware they actioned it straight away. At the end of the day, the hotel offered good value for money.

Not bad for the price , The room has seen better days and was a bit scruffy

Room and bathroom were a bit worn. Decor was very nice. Comfy beds. Nice warm room. Breakfast was lovely. Staff very welcoming

The room was in a ver poor state, very disappointing. The bathroom floor was worn through in places, the wall appeared to be damp, Air conditioning did not work other than top heat! Everything was tired and over used including Iron burns in the carpet! No breakfast until 8am, this was a problem bcs I had my young daughter with me, this time was not made clear at booking.

Good location near Lime street station. Friendly staff, quick check in, nice buffet style hot breakfast, good coffee. Room was incredibly spacious, huge bathroom with jacuzzi bath; didn't use it but the shower was good. No issues, would recommend.

Good size room but booked for a couple so not happy four single beds were pushed together to make 2 doubles not comfy at all. Breakfast and location were brill though

Friendly helpful staff. Gorgeous hotel room. Very comfy beds. Great value for money. Lovely breakfast.

Great huge room. Great breakfast

Huge room with 2 doubles and 2 singles jet bath and rain shower. Lineo could do with changing in bathroom, the bathroom was clean but the room it self could have been hoovered better. The theme of the hotel is Everton FC. Over all a good stay with comfortable beds. Staff were great and helpful.

Fabulous , spacious room and the breakfast was excellent!

Dixie dean was such a lovely hotel! We were arriving straight from the airport following our holiday as we had a wedding to attend in Liverpool the next day. Due to a delayed flight we didn’t arrive at the hotel until 4.30am, with two small children, but we had let the staff know in advance and they were great. Check in took seconds and we could get up to bed asap. The beds are SO comfy! And we had booked a family room for 4 which was supposed to be 2 double beds but had been given a room for 6, which was a massive treat! Our small children were delighted to have a double bed each! The room was so spacious. Funky decor, I would say the only issue with this was trying to do my makeup for the wedding it was quite dark in there, but it was a super fun room. Whirlpool bath was amazing, kids loved it and so did we. The staff are all so lovely and friendly and the breakfast buffet was nice, everything fresh and being replenished often. Overall we couldn’t fault anything about the hotel and would definitely stay again! Thank you!

Great location for girls night out, come back year after year. Only downside is no aircon and windows don't open

I have many more photos, I also had a 5 day strong antibiotic course after I drunk from a glass what I realised was fully dirty. I had a terrible cold sore. Carpet covered with marks, sheet was dirty also. One ved missing beddings and no air conditioner what is a shame as no any window what you can open. When I highlighted these they were totally ignoring. Never again!

Me and my boyfriend stayed for a weekend booked a double deluxe room but ended up in a luxury room that sleeps 6 people. The room was nice there was some wall paper missing within the bathroom and you could see where they had patched up other parts of the wallpaper. The bathroom had a bath jacuzzi which was nice however didn’t really get a chance to use it as every time we put the jets on black like dirt was coming out of them. We had breakfast included which was nice, there is full English choice, cereals, fruit and pastries as well. It was an overall good stay just a let down with the jacuzzi .