Home2 Suites by Hilton New York Times Square

Really quiet in the room knowing Times Square being so close to the hotel. Too much traffic in the morning to get breakfast and getting in the elevators past 8:30am

The staff were very friendly and helpful, the room and lobby were clean and nice. Breakfast was good, there were hot dishes in addition to the usual Continental breakfast fare. Our only issue was with the elevator system. It was impossible to go from floor to floor, guests can only go to and from the lobby. There were very long waits for elevators, at one point I walked down and up 26 floors because I had been waiting so long.

Convenient location, able early check in, and breakfast is a plus

Awesome location and easy check in and check out with small but well appointed room. Great with leaving luggage on departure day too!

Beautiful room, but if you’re on the street side be prepared for to usual sirens and horns honking from below.

I understand we were in NYC, but when you stay at home to suites, you expect to feel like your home. Hotel had no area for doing laundry (we were there for a week), other than the hotel doing it for you. Was told laundry cost was $1.00 a piece of clothing, but was so not the case. Took laundry down and they want me to pay $14.00 for just 1 pair of pants, the cost of the other items listed on their laundry sheet was just as ridiculous. Additionally, I tried multiple time to call front desk and house keeping, and no one ever picked up the phone. Was not impressed with the staff. Hotel itself was nice but we had a small room that was in between 2 elevators. We only half of room (unlike what a normal hotel size should be) because the elevator literally occupied the other half of what our room should have been. The temperature in our room never really cooled down, I’m guessing do to the heat from the elevators.

Wonderful experience beginning to end. Check in staff was wonderful. The room was very clean. Elevators were fast. Rooftop bar was delicious and beautiful. Breakfast was plentiful. Highly recommended.

Great location. Had a bit of issue w/ wifi but ultimately able to get online after getting IT support from calling in.

This property was great, very clean and the room very nice with the kitchen with utensils and kitchen wear for cooking. It doesn’t have burns but has a big nice microwave and good size refrigerator. The breakfast was good and the front desk team very happy team. I love the walking distance restaurants and groceries shopping. I would stay again for sure :)

Parking was expensive but they had valet. The security was awesome and staff was exceptional

Proximity to Times Square and broadway for shows. Lots to do close to the hotel

Amazing….

we booked two rooms the second room was not available until almost 5pm.

Street was going to be shut down the day after check in so we paid for a valet service we essentially didn't use. Knowing in advance would've been nice. Also at check out the elevators were in such high demand that we waited 30 minutes for one elevator that stopped 24 times, once at each floor.

Great location

The room are clean and comfortable and the location to everything is excellent. The staff were very nice. Two things to know, there is only an ice machine on the 11th floor, which you can not get to because the elevator only lets you go to your floor and the lobby. You can go to the lobby and get it from an employee there. We put it in the freezer so we wouldn't have to keep going down to get more throughout our stay. The elevators often came full in the mornings as everyone was going to breakfast. We had to carry our luggage down 9 flights of stairs after 7 elevators came full and we needed to leave for the airport. To use the elevator, you press your floor and scan your key. It tells you what elevator to take as there are no buttons in the elevator. It's great for security. Once though, the elevator took a long time to come, was stopping at every floor and flashed OL (overload) a few times. When it go to the lobby, those of us assigned to that elevator got on and the elevator did not stop at our floor or for anyone else that had been assigned. It seemed to be randomly going up and down. When it finally stopped, we got off and walked down the stairs rather than stay on it with no clear direction of what it was doing. Over all though, the location, cleanliness, free breakfast and staff are great. Just know, if you can not walk down stairs and dependent on the elevator, there are issues there.

Everything great except elevators packed and screwy. Sometimes, long waits or floor skipped.

It take 20 min to go up or down in the elevator, I found hair from the in the bath… cleaning was not a 1005

A very well location, clean, very good staff especially in reception, we are very liked and happy.

Great trip