Novotel Lampung

Hotels
8.5
/10
Very Good
2,328 reviews

What Guests Say About Their Stay

Staff Friendliness (86)
Ambiance (81)
Room Space (81)
Bedroom (79)
Cynthia
9.1
/ 10
So impressive. I booked for 2 adult & 1 children, and get a very huge bed (larger than the usual king size). I also got free upgrade from mountain view to ocean view. The staffs were polite & helpful. Pool so clean & large
Firman
8.8
/ 10
Nice hotel with a good service
HENDARSYAH
9.4
/ 10
Great hotel, good view and comfortable.
Jessica Vicentia
8.5
/ 10
Good ocean view and swimming pool
Siska A.
9.7
/ 10
Cozy place to stay. Big and clean room, also modern ambiance. Definitely would stay here when come to Lampung next time.
In the Area
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Jl Gatot Subroto No 136 Sukaraja, Teluk Betung, Bandar Lampung, Lampung Province, Indonesia, 35226

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Novotel Lampung is a good choice when you are visiting Teluk Betung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Novotel Lampung

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Jl Gatot Subroto No 136 Sukaraja, Teluk Betung, Bandar Lampung, Lampung Province, Indonesia, 35226
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Location


Staying at Novotel Lampung is a good choice when you are visiting Teluk Betung.

About Novotel Lampung

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Novotel Lampung is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Novotel Lampung.

All facilities in Novotel Lampung

Others Novotel Lampung
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Novotel Lampung

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Number of floors in Novotel Lampung
14
Another facilities in Novotel Lampung
Concierge, Express check-in, Express check-out, 24-hour Receptionist, Bus/truck parking

Frequently asked question in Novotel Lampung

What are available facilities at Novotel Lampung?
There are top facilites at Novotel Lampung such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Lampung?
The standard check-in time at Novotel Lampung is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Novotel Lampung

Traveloka (2,275)
Other sources (53)
8.5
Very Good
From 2,275 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about Novotel Lampung
All
Staff Friendliness (71)
Ambiance (64)
Room Space (59)
Bedroom (59)
Hotel Area (57)
Taste (57)
Family Friendly (54)
Bathroom (51)
Variety (51)
Distance to City Center (48)
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Traveler Reviews Novotel Lampung

Number of reviews per page
20
40
Customer reviews
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
A pleasant experience staying at Novotel Lampung, friendly staff and access to the port city (Tanjung Petung) which is not far away, as well as sea views that can be enjoyed from the hotel balcony or directly from the glass windows of the room.
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Accommodation's Reply
30 Jul 2025
Dear Mr./Ms. M*d, Thank you for your perfect rating and very positive review of your stay at Novotel Lampung. We are pleased to know that the friendliness of our staff, the easy access to the port city area, and the sea view from your room made your stay enjoyable. Reviews like these motivate us to continue maintaining and improving the quality of our services and comfort for our guests. We look forward to your next visit for an equally memorable experience. Sincerely, Trison Fauza, General Manager, Novotel Lampung
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E***y
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10.0
/10
Reviewed 3 day(s) ago
The staff service was quite friendly in answering the questions I asked.
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Accommodation's Reply
28 Jul 2025
Dear Mr./Ms. E*y, Thank you very much for your perfect rating and positive review of Novotel Lampung. We are very pleased to know that you were satisfied with the friendliness of our staff in answering your questions. Your appreciation for our staff's service means a lot to us and is a great motivation for the entire team to continue providing friendly, professional, and attentive service to all our guests. We look forward to welcoming you back to Novotel Lampung and hope to continue providing a pleasant and memorable experience. Sincerely, Trison Fauza, General Manager, Novotel Lampung
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
comfortable and cool breakfast view
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Accommodation's Reply
30 Jul 2025
Dear Mr./Ms. H*a, Thank you for your perfect rating and positive review. We are pleased to know that you enjoyed the comfortable and cool breakfast atmosphere with views at Novotel Lampung. We look forward to welcoming you back soon for an even more memorable experience. Best regards, Trison Fauza, General Manager, Novotel Lampung
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Eneng P. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The rooms are clean and comfortable, the room facilities are complete, and the service is very friendly.
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Accommodation's Reply
28 Jul 2025
Dear Ms. Eneng P.A., Thank you for choosing Novotel Lampung and giving us a perfect rating and positive review. We are very pleased to know that you were satisfied with the cleanliness and comfort of your room, the completeness of the facilities, and the friendly service from our team. Your review encourages us to continue maintaining the quality of our service and ensuring that every guest has a pleasant and memorable stay. We look forward to welcoming you back to Novotel Lampung in the near future. Sincerely, Trison Fauza, General Manager, Novotel Lampung
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Nurlina A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
So far it's been nice staying here.
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Accommodation's Reply
22 Jul 2025
Dear Ms. Nurlina, Thank you very much for your perfect rating and positive comments. We are very happy that you enjoyed your stay at Novotel Lampung. We look forward to welcoming you back soon! Best regards, Trison Fauza, General Manager, Novotel Lampung
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E***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
Overall the experience is okay, not exceptional. Food was okay, not special even I can say it was below average. The reception was quite slow in picking up the phone. It is not allowed by rules to borrow cutlery, even just a tiny spoon. After asking for several times since I need it for my kid taking his medicine, they end-up gave me a single-use wooden spoon.
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Accommodation's Reply
16 Jul 2025
Dear Ms. E***a, Warm greetings from Novotel Lampung. Thank you for taking the time to share your experience during your recent stay with us. We sincerely apologize for any inconvenience you encountered, particularly regarding the food, response time from our reception, and your request for cutlery. Please allow us to clarify that, in line with our standard operating procedures, we do not provide cutlery for borrowing in order to maintain hygiene and safety standards for all our guests. However, understanding the urgency of your situation especially for your child, we provided a single-use wooden spoon as an alternative. We truly appreciate your feedback, and we will take it into serious consideration to improve our service and responsiveness moving forward. We hope to have the opportunity to welcome you again and offer you a more pleasant experience in the future. Warm regards, Management of Novotel Lampung
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
yeaay. thankyou Novotel Lampung. i get it for free. i was stay for a week in 2017. nowadays i come with my little girl, time flies xoxo.
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Accommodation's Reply
15 Jul 2025
Dear Valued Guest, Yeaay! Thank you so much for your lovely message We’re truly delighted to welcome you back after all these years — and even more special this time with your little girl! Time truly does fly, and we’re honored to still be part of your journey and memories. We hope your stay was just as memorable (or even better!) than in 2017. Looking forward to creating many more beautiful moments with you and your family at Novotel Lampung. Warmest regards, Management of Novotel Lampung
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
the breakfast is delicious - lots of variety -
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Thank you for your positive review! We're glad you enjoyed our varied breakfast menu. We hope this experience made your stay with us even more enjoyable. See you again at Novotel Lampung! Warm regards, Novotel Lampung Management
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D***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the atmosphere is comfortable with beautiful natural views.
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Accommodation's Reply
16 Jul 2025
Dear Ms. D*a, Warm greetings from Novotel Lampung. Thank you for sharing your experience and giving us a perfect rating. We are delighted to know that you felt comfortable during your stay at Novotel Lampung, and enjoyed the friendliness of our staff and the beautiful natural scenery we offer. Your review motivates us to continue providing the best service to every guest. We look forward to your return visit. We hope Novotel Lampung will always be your first choice when visiting Bandar Lampung. Sincerely, Novotel Lampung Management
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Hesti A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is okay, all staff starting from the receptionist, office boy and others are friendly.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Thank you for your positive review. We are delighted to hear that the service from our entire team—from reception and housekeeping to other staff—provided a friendly and pleasant experience during your stay. This feedback motivates us to continue maintaining the highest quality of service. We look forward to your next visit to Novotel Lampung! Best regards, Novotel Lampung Management
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Rendy J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Tank's Novotel 🫶.. Debby is friendly🫶
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Thank you for your brief but meaningful review! We are pleased to know that our team, Debby, provided friendly service and left a good impression on you. See you again at Novotel Lampung! Warm regards, Novotel Lampung Management
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I was a bit annoyed when I checked in... I had to wait almost an hour with the excuse that the room was being cleaned, even though I arrived at almost half past three.... other than that, everyone was happy
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience experienced during check-in and the long waiting time. This is certainly a concern for us and we will immediately evaluate it with the relevant team to prevent a recurrence in the future. Nevertheless, we are very pleased to know that your overall stay was enjoyable. We look forward to welcoming you back with even better service in the future. Warm regards, Novotel Lampung Management.
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Addion N.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
Delivery of food outside the hotel fence is difficult for children who like fast food.
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Accommodation's Reply
08 Jul 2025
Dear Sir/Madam, Thank you for your review and feedback. We understand the constraints related to access to food delivery from outside the hotel, especially for guests who want to enjoy their favorite foods such as fast food. This feedback will be our concern in re-evaluating the comfort and ease of access for all guests, of course still prioritizing safety and comfort together. We hope to welcome you back to Novotel Lampung with a better experience. Warm regards, Novotel Lampung Management
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J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is nice, worth it for the price
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you for your positive review and appreciation. We are very pleased to know that you felt that your stay at Novotel Lampung was in accordance with your expectations. We look forward to your next visit to provide the best service again. Warm regards, Novotel Lampung Management
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d***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Staying at Novotel has its pluses and minuses, I'll tell you the minuses first. I checked in late at 16.30 pm but the room wasn't ready right away because I ordered a connecting room until I finally arrived at the room about 45 minutes later. When I arrived at the room, because it was a smoking area, it was a bit less fragrant and I asked the officer for some freshener but the officer didn't come back until I checked out hehee, then for the pluses, the day after checking out I realized that my child's shoes were left at the hotel, I contacted the hotel and thank God the shoes were there. Thank you Novotel 🙏🏻☺️
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Accommodation's Reply
10 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience during your stay at Novotel Lampung. We apologize for the inconvenience you experienced, especially regarding the delay in checking in and the inability to properly address your request for air freshener. This is certainly a concern for us and will be followed up with the relevant team to provide better service in the future. We are also very pleased to know that your child's belongings were found and returned safely. Your trust and satisfaction remain our priority. We look forward to welcoming you back to Novotel Lampung for an even more perfect experience. Warm regards, Novotel Lampung Management
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rupiyanti
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly service and clean rooms, complete facilities with a beautiful ocean view. Mas Rama and Mba Vivi were very helpful during check-in.
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Accommodation's Reply
10 Jul 2025
Dear Sir/Madam, Thank you for your positive review and appreciation. We are pleased to know that you enjoyed the cleanliness of your room, the complete facilities, and the beautiful ocean view during your stay with us. We also greatly appreciate your appreciation for the friendly service from Mas Rama and Mbak Vivi during the check-in process — we will share this directly as encouragement for the team. We look forward to welcoming you back to Novotel Lampung! Best regards, Novotel Lampung Management
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Donald E. K.
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
Great Holiday for family.., sleep well
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Accommodation's Reply
08 Jul 2025
Dear Valued Guest, Thank you for your kind review! We’re delighted to hear you had a great holiday with your family and enjoyed a restful stay. Looking forward to welcoming you back to Novotel Lampung! Warm regards, Management of Novotel Lampung
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I stayed in a double window room and the view was super cool when I used it.
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Accommodation's Reply
03 Jul 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to know that you enjoyed your stay in our Double Window room, especially with the impressive view. We hope this experience will be a pleasant moment during your stay at Novotel Lampung. We look forward to welcoming you back to enjoy another equally special atmosphere. Warm regards, Novotel Lampung Management
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
During peak hours, in the morning when you want to have breakfast until you check out, there are 4 hotel lifts that are activated, only 2. Even though we complained, 2 lifts were still running.
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Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience during your stay at Novotel Lampung. We apologize for the inconvenience caused by the limited use of the lift during peak hours. At that time, our Engineering team was conducting regular checks and maintenance on several lift units to ensure the safety and performance of the lifts remained optimal. However, we understand that this has an impact on guest comfort, especially during busy times such as in the morning during breakfast until the check-out process. Your input is highly appreciated and will be used as evaluation material so that in the future the maintenance process can be carried out with more appropriate timings, without disturbing guest comfort. We look forward to welcoming you back to Novotel Lampung with a better experience. Best regards, Novotel Lampung Management
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall, the room is clean and nice. Very friendly service by Mas Rama and Santika. Very highly recommended service and will come back here for staycation.
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Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Thank you very much for your positive review. We are very pleased to know that you feel comfortable with the cleanliness of the room and the friendly service from Mas Rama and Santika. Your recommendation and satisfaction are a great motivation for us to continue providing the best service. We look forward to welcoming you back for your next staycation at Novotel Lampung! Warm regards, Novotel Lampung Management
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Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.