Comfort Suites Springfield-Eugene

Wet carpet odor

Construction for improvement is good and not that inconvenient

This hotel need a rehaul/upgrade. Price to facilities are a huge mismatch ch

I’ve stayed here a few times and when I stayed the other day I got put into a room FULL of stains. Me and my partner wore black socks on the first day so we didn’t realize until the next day, but the floors were filthy. We both wore white socks the next day and the bottoms of them were COMPLETELY black. I tried to call the front desk and let them know and she was very rude. First told me that it was because I had a do not disturb sign on the door and I let her know it’s definitely not from and from them not shampooing the floor. She then blamed the construction crew and said that they haven’t been able to clean the rooms but construction was on the floor above us… she then started asking if the floor was sticky? And I was like what… the carpets need shampooed. Anywhere we walked in there our feet got so dirty. We had a pillow fall off the bed and it was covered it black marks from the floor. I didn’t even ask her for a discount either I was just letting them know and she rudely was telling me she basically can’t help me because I waited to say something. The rooms shouldn’t be that way and I had no idea until the last day of my stay when I wore white socks.

The hotel was very nice, although they are experiences renovations in the third floor. The only thing that was a little difficult was the GPS routes to make a Uturn and we couldn't understand why but it's due to can not make a left turn into the hotels driveway. It has to be entered only by drive in the right lane.

We arrived to the hotel a little bit before the 3pm check in. The lady who assisted us in the process was ok and was kind enough. The issues we saw were the following: no working ice machine, pool was under "construction " until fall, LOUD construction starting at approximately 7:45 am, and really outdated....everything. Apparently the hotel offers complimentary wake up calls. The "soothing" sound of intense instruction.

Very pleasant stay and wonderful staff.

It was convenient to the freeway and places to eat. The front desk people were very friendly. The hotel was in bad shape and under major construction literally right outside our window (you can see the body of the worker through our window in one of the pictures).

The carpet in my room had stains all over it.

The desk clerk was amazing. She was efficient, knowledgeable and very helpful.

we had to check in late they were very gracious about staying at the desk late to accommodate. clean rooms and decent breakfast.

Staff extremely friendly

The breakfast was very complete and delicious. The food staff Tonya and Robin were delightful and fun. They were very helpful and cheerful too. Thank you for a wonderful stay. Karen T

Nice job

Quiet, accomodating. Easy in and out. Convenient and close to Peace Health hodpital. My only downfall was accidrntky leaving my nic thermal coffee cip in the room and not realizing it until I got home. Thsnk you for a good nights sleep!

Good

Stay was great. Service was very good. Room was clean and comfortable

I would not recommend this hotel to anyone. Dirty floors, bathroom had black mold on the ceiling and the pool was really dirty. Our fire alarm started going off after taking a shower ( that was at about 9:30 at night). Then while trying to sleep, the neighbors tv was so loud and it sounded like someone was running upstairs all at the same time.

Front desk staff was very helpful and polite. Breakfast hostess was very timely replacing items and keeping things fresh and clean. Beds are comfortable. Construction on the building, mixed with the 2 floors of children running around all night (literally), made for lack of sleep. Very noisy stay for us. Also, much of the parking lot was taken by construction materials and equipment which made parking a nuisance because there weren’t enough spaces for guest vehicles.

Where to begin......Desk attendant less than remarkable. Absolutely filthy stained carpeting! Mold on the bathroom Ceiling, oh and were are painting the outside of the building so window covered with a sheet of plastic! Not to mention noise and workers talking while trying for a quick nap before dinner. Will probably stay away from all Comfort Inns after this visit. Really a bad experience.