Hilton Garden Inn Louisville East

Orbitz did not quote the price correctly. We where looking for a pet friendly place. The Hilton showed up as one. I made the reservation and accepted the price. At no time did the quote state that there wasbab$75 dollar pet fee. Never again will i use Orbitz.

It’s close to restaurants, thoroughfares, attractions, gas stations, fast food, etc.

Third time staying here with no issues.

Great place to stay and work

Good

Front desk was very courteous and kind. Room was filthy. Cracks in shower. Bed unstable and very squeaky. Mattress was uneven. Expedia rated this motel a 4 star. More like a 1 or 2 star.

Easy access

Clean. Staff helpful

The room was clean and the staff were very polite.

Safe and quiet!

Never have I stayed in a hotel room that was more broken down than this one. The blinds were broken and they left office paper clips to hold them up. There was a horrible stain from god knows what on the bathroom floor and a hole by one of the electrical outlets. This was a disappointment for a Hilton hotel.

Nice facility. Clean rooms. Courteous staff.

Great stay especially for the price. Only downside was breakfast cost $13.

proximity to my destination

My stay at this hotel was very restful and clean my only problem with it is the lady that was hosting the breakfast area tried to pull a fast one on me. So the manager when I checked in noticed that a complimentary breakfast was not included when I made my reservation online so he very graciously gave me two vouchers for free breakfast which was awesome of him. The next morning when I went to breakfast I was unaware that there was going to be a host that took your dishes after you were done eating with that said I did not have any cash on me so I approached this lady and explained to her that I do not carry cash on me and I am sorry for not leaving a tip. With kind of an attitude she said it's no big deal don't worry about it. The next day I check my bank statement and I was charged $39 for breakfast and when I called the hotel the young lady that I spoke to which was not the lady that was hosting the breakfast area told me that I chose to charge breakfast to my room and there was no vouchers present. So when I explained to her that I did not have cash on me to leave her a tip she then threw away my vouchers and charged my room for two full breakfasts

Check in with Wendy was very unfriendly, rude and unprofessional. I usually stay here on my drive to SC and I have never had such a rude check in. I asked questions and she was super unfriendly and barely answered

The staff was extraordinary

I love staying here and am a repeat customer at this location. The staff is awesome, place is clean, comfortable and safe. I'll stay here again at the endvofvthe month...

The hotel was very clean. The room was very spacious and had several, convenient features, such as a small stacked drawers near the clothes hanging area. I plan to return again when visiting in Louisville again.

The bed in room 108 needs to be readjusted. It was very noisy.