Hyatt Regency Rochester

Helpful staff , clean

They don't clean rooms

I usually stay at hyatt this was the worst. Bad. I would not recommend

Room was comfortable and clean. Great location. Had to wait for an elevator for a few minutes several times since one of the three was out of order.

Staff is nice. Property is falling apart

The room service was good.

I booked the Hyatt for a business trip at the recommendation of a colleague as it is supposed to be a clean and business friendly hotel. I was very disappointed. Wi-Fi did not work, there were no instructions anywhere. There was no DO NOT DISTURB sign in the room, so service came in supposedly to clean, but cleaned all of the things that did not matter. The tv remote plus Personal items were missing from my room, they then put all of my dirty laundry on the bed. Bizarre. I appreciated the two extra water bottles. However, there was a 60th birthday party hosted and the music was blasting until well after 9:00 p.m. noise curfew . Then, early on a Saturday morning when I should be sleeping in, service banged on my door at 8:00 a.m. asking when I was checking out. Because there were no instructions left in the room, I asked him if the checkout was at 11:00 and instead of responding he just said "Okay" and walked away, which left me very confused in my blearily wakened state. On top of everything else, as I was trying to check out, two elevators were out of order, and I had to wait 27 minutes to finally squeeze in with my heavy baggage to get downstairs. Naturally, I was late for my next appt. I will not be going to a Hyatt ever again. Especially not when they charge $280 per night and then charge another $20 for lackluster breakfast AND charge for parking. This is simply disappointing and poor management. Hyatt won't get any of my money ever again, in Rochester or anywhere else.

The maintenance staff came knocking on my door while I had left a do not disturb door sign. While they did I was in the middle of a business call and had to keep yelling to them that I’m in the room and do not want to be disturbed. Even so, they still began opening my door and mid call I had to begin yelling at them to get out. They clearly were so unprofessional and insistent on trying to get into my room. I specifically also informed the front desk when checking in that I did not also want to have the maintenance staff come to my room.

When I checked in it looked to be fine next morning I left for the day when I came back later that night the room was not restored bed was not made towels was not replaced upon the next day it was the same issue towels was not replaced an the bed was never remade. For this to a Hyatt regency I feel that it was unacceptable. I’ve stayed in other hotels that don’t set up to their standards and has had better service.

Limpieza excelente ubicación

Nothing

The Hotel was Great , quite and close to where we were going.

Our day was fine and the room was clean, but while used. Requested our room to be turned over since we were on a two nights day and they didn’t do it, which was disappointing because we had guests with us.

Staff was very attentive to my needs and expidited my requests.

I had two rooms and both rooms didn’t have hot water or working showers. No water even came out of either shower head… An empty room next door also had an alarm going off in the early morning that no one could turn off.

Kinda disappointed with this Hyatt…definitely not as prestigious as the other locations…only 3 star at best. Stayed here with my husband and 2 little kids for 3 nights and it was also our first time in Rochester. Location wasn’t the best, room was decent but very subpar to Hyatt standard, staff was pretty good. Our favorite part was probably the breakfast options and the servers at the breakfast restaurant were great. What I absolutely loathed was the shower. The water would literally run out while we’re showering. This is absolutely unacceptable! Imagine washing shampoo off your hair and soap off your face when the water runs out. Then you gotta stand there for a couple of minutes to wait for the water to come back. Hyatt seriously needs to fix this issue. For this reason alone, I do not recommend this hotel nor would I come back here. This Hyatt hotel is in dire need of a major renovation.

Floor is too dirty and dusty, too much wrinkling on pillowcases and bed sheet( hope they didn't reuse) , no curtain on the window( plastic blind doesn't block light at all) , receptionist almost threw the room key at me. Much more to say ..terrible terrible

Good

As a loyal Hyatt member for over three years, I was extremely disappointed to learn that the shuttle service prioritizes flight crew over paying guests. This experience left me feeling undervalued and frustrated. I hope Hyatt reconsiders this policy to ensure all guests receive equal and fair treatment.