La Quinta Inn & Suites by Wyndham San Antonio Northwest

Clean and great customer service

We arrived for our 3 pm check in, we had plans for for an early dinner and a concert. We needed to get into our room but their servers were down. I realize things happen but there was no urgency on the staff to get us in a room. We were told we had to wait with no definitive ETA to when we could get our room. We quickly booked another hotel down the road and left.

Nice place

To begin the hotel has limited parking for the number of people at the hotel. The night shift hotel staff was rude and not welcoming. An advice, DO NOT wait to check-in until the end of the night when you’re done with your trip cuz you will end up in the first floor right next to the lobby where you can hear all the noise from people walking in and out of the hotel. Plus the early morning noise gets even worse with people trying to go for early breakfast. By the way, breakfast area is really nice. Hotel staff mentioned that rooms are assigned on a first come first serve basis. It’s not like other hotels where your room is reserved at the time of booking. The hotel itself was really nice, the rooms have comfortable beds but the restrooms needed more detailed cleaning. We got a room where the AC was not properly working but had to stay there since there was no room availability. Good thing we had a fan handy. On the second night, I had an emergency situation and couldn’t get reimbursed since I had booked through a third party which was hotels.com, so be careful as this hotel doesn’t honor emergency situations nor any excuse it what they told me. They don’t even give credit which is something I asked for. The hotel pool is really nice and kid friendly. Lastly, the hotel is in an isolated area in which you need to take back streets to go back to restaurants and shopping areas or go around the expressway which is like a 5mile turnaround.

Very nice and clean hotel

The staff was very helpful and friendly. The hotel was clean and the rooms were decorated very nicely.

Excelente costo beneficio.

Honestly this hotel is not a bad option. We chose a pet friendly hotel and they accommodated us with our fur babies very well. Place was clean. Food wasn’t too bad but can’t complain based off the price we paid. Overall great hotel to stay at. Neighborhood was safe. Will definitely stay here again.

Bed sheets on one of the beds had holes in them. Many of the bath towels had holes In them. The cologne smell walking into the lobby was terrible! We heard many people eating breakfast comment about it. The coffee was like mud on Tuesday and better Wednesday through Friday. Overall the breakfast was good. Housekeeping needs to sweep/vacuum under the movable dresser and chair. Very dirty underneath. We asked to never have room service so every time I asked to exchange out towels for new ones, the young front desk folks seemed frustrated…probably because they had to stop the video playing on their phones…

Not good signs to see getting into the hotel.

Quick nice refreshing stay .

I was greeted right when I walked in and checked in quickly by a friendly young man. My room exceeded my expectations and the bed was so comfortable!

Very clean

Our stay was very pleasant. The hotel is great, very clean, very friendly staff, safe parking lot, no strange people roaming the outside of the hotel, great swimming pool, great gym, great dining area and great breakfast. The rooms are new, great beds, great shower,tv, wifi, this is a great hotel for just 130 dlls a night is not bad, its a great deal. Plus the location is perfect, there are so many restaurants and shopping centers nearby. Will definitely stay here again! 5-stars all the way!

GreT

Not as clean as last time. Comfortable and quiet again. AC was on the noisy side. Room floor seemed to need mopping. It didn’t seem clean this time and you could see small shiny spots on the floor in the bathroom and around the bed where something had dripped and dried. The first floor south entrance had a spill on the floor that was sticky. There was a wet floor sign by it so they were aware of the problem.

Clean rooms

Breakfast was poorly stocked and put away early. Breakfast staff refused to restock missing items and was rude.

A pleasant surprise.