Rochester Airport Marriott

My input might be isolated but the Marriott conference room for my weekend there but not for the # of complaints the attendees had while trying to learn in the extremely hot and uncomfortable meeting room for half the weekend. In fairness, my hotel room was very comfortable for my needs. However, by end of my second night, I started seeing odd traffic and entries on my electronic devices/records. 1. The room charge discount for a conference attendee per night ($40x2) was omitted on the final bill. 2. It appears I got doubled charged for one drink at the bar (email w 2 receipts). 3. Worst of all, I woke up the day of Sunday departure to find my personal computer had been hacked with a stranger listed as a new user. Luckily I have an IT person on-call but what about those who don't have such a tech on the weekends?! How much will these people be scammed?

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The hotel was out of towels for two days

To be honest when we first checked in. The Woman was unfriendly, nose was turned up. Which cause me to try to check out. However as we continued our staff all the other Mangers and Staff were extremely professional, friendly, helpful, cheerful with my children. Because of that I extended my stay. Overall our visit was amazing

The bartender Daniel was excellent, though he was working both bar and food service alone 2 nights we visited (Friday & Sat night) he was so pleasant and efficient and deserves to be commented.

Bad area

Checkin process was smooth and easy and the agent was very friendly and attentive. Room was clean and quiet. The courtyard area was a nice place to relax with some coffee. It was nice to stay in a full service Marriott with complimentary coffee and wifi. We had a nice chat with the engineer as well. We would stay here again.

Well laid out. nice gym, good food, friendly service

The pool and spa were clean and well maintained. The restaurant was good and the servers were kind. The lobby is beautifull and there was fresh water and coffee/tea for our refreshment. The double beds were a bit cramped for two adults and the bathroom was very small and needed an update. But, the hotel os in a very convenient area.

The property is very accessible

Nothing

The room was nice and clean and the pool was also a great experience. I would definitely stay there again and definitely recommend this hotel to anyone. Staff was very nice and helpful as well.

I love that the hotel has a nice restaurant and bar on site that serves very good food!

Woodcliff was very quiet & comfortable…

The property old without updates or renovations. Dark in lobby and halls. Bathroom doors badly marred and tub didn’t drain well and not attached to lower or elevate. Carpet dirty. Since I got bitten with bed bugs in another property, my bar is pretty low. Having said that— definite plus for dodging that!! Staff was excellent— Front desk and airport shuttle driver! But if the need presents again— I will not choose that property.

Great swimming pool!

AWFUL. The cook at the restaurant quit when we had already ordered our food and they had us sitting there for three hours before they told us. The water in our bathroom was BLACK. Cold shower. Not pleased.

Beds were lumpy and not very comfortable. Room was satisfactory otherwise. Employees were friendly and attentive. I enjoyed the spa and attached bar

Very clean. Great pool and hot tub. Attentive staff. We love it and will return for a staycation!

I was late arrival due to a missed connecting flight which shouldn't have been a problem as i had a confirmed reservation. Wrong. I arrived just after midnight only to be told i didn't have a room. I was told that since i booked through a 3rd party vendor, my reservation wasn't confirmed and i would have to work with them to find mydelf a room. I disagreed, as i am a Marriott member AND i had an email directly from their property confirming my reservation. Luckily Chris,the night time mgr, was able to find me a room of someone who had checked out for a wee hour flight out if rochester. He had the room cleaned as best he could with staff that was on...i was just happy to have a bed and clean sheets. But from there, i had minimal service. I was there 3nights/4days and my bed was not made once,towels were not changed out and the coffee downstairs was barely passable. Some person had cleaned out all the creamers and sugar,the lids did not fit the coffee cups and nothing was replaced for hours. We did use the pool and hottub...the area was nicely maintained, the water warm and fresh towels available. The location of the hotel was very convenient for my purposes...so i would stay here again. I would just be hoping the experience i had this time was a one off..although my concern is that it may not be, as i was far from the only one whose reservation was given up. While the room was serviceable,the bed comfortable and the shower had great pressure..the carpet needed vacuumi