Hotel Los Cocos Chetumal

love it all

El clima no funcionó como debería tuvieron que cambiarnos de anotación

No towels for the pool without a huge hassle including room keys and passport, and the towels not near the pool.

Habitación muy limpia Muy amables y buen servicio Le falta mantenimiento en las habitaciones Hubo muchos detalles en las habitaciones Pero buena disposición y buen servicio Muchos gatos negros en el jardín y área de las albercas Eso no me gustó Gracias

clean, staff, parking not too good (somebody hit the door)

Stayed only 1 night because the price was right and the reviews were good, but we were disappointed in the condition of the hotel-it needs a renovation and is very shabby, it's showing it's age. There is nothing premiere about the premiere rooms. The staff were friendly and helpful though.

It is in the centre of town, but it is nice and quit. Nice pool and relaxing garden.

lack of nearby restaurants

Excelente hotel, super céntrico y muy buena atención.

Buena ubicación, con albercas y jacuzzi, familiar, instalaciones antiguas.

Nice hotel , our goto when in Chet . Excellent pool .

Despite it's central location, it's very quiet. Wonderful staff and a comfortable bed, although mine had tiny pillows. Wi-Fi in my room was hit and miss but I was at one end of the building. Would definitely stay again.

Excelente

Personal amable

Wasn’t impressed with the bathroom in our particular room. Beds were comfortable though.

The room was clean and the staff was very friendly and helpful. However, the bathroom is very small. The shower entrance is very small. To get towels for the pool you need to leave an ID and when you return the towels you get back your ID. I only had my passport and i didnt feel comfortable leaving my passport so I didn't get any towels.

Buen hotel

Todo excelente me senti en casa el personal d3 lujo

La ubicación

I reserved a Premier Room, and although we were informed upon arrival that we could check in early because rooms were available, the condition of the room fell far below expectations. The bathroom tub was not draining properly, so we had to contact the front desk for maintenance to come and address the issue. The bathroom door was also a major problem it wouldn’t close, and if you applied a bit too much pressure, it would jam completely, leaving the person inside unable to get out without someone else pushing it open from the outside. The in-room amenities were also disappointing. The iron did not work at all, and the ironing board was in very poor condition, covered in burn marks and looking extremely worn out. To add to the overall experience, the staff in the parking lot were not courteous and did not provide the level of service we’ve come to expect over the years. I have stayed at Los Cocos many times, but this visit has been the most disappointing by far. Sadly, based on this experience, it will likely be my last stay.