โรงแรม Los Cocos Chetumal

I reserved a Premier Room, and although we were informed upon arrival that we could check in early because rooms were available, the condition of the room fell far below expectations. The bathroom tub was not draining properly, so we had to contact the front desk for maintenance to come and address the issue. The bathroom door was also a major problem it wouldn’t close, and if you applied a bit too much pressure, it would jam completely, leaving the person inside unable to get out without someone else pushing it open from the outside. The in-room amenities were also disappointing. The iron did not work at all, and the ironing board was in very poor condition, covered in burn marks and looking extremely worn out. To add to the overall experience, the staff in the parking lot were not courteous and did not provide the level of service we’ve come to expect over the years. I have stayed at Los Cocos many times, but this visit has been the most disappointing by far. Sadly, based on this experience, it will likely be my last stay.

El buen funcionamiento del tv. En mi habitación no servia y después de un largo dia de trabajo una quiere relajarse viendo alguna pelicula. Por lo demas es ul lugar limpio y agradable.

Yes

Yes, the room was spotless and fragant. The welcome was amazing and entire staff treated us with great hospitality and warmth. felt like we were honored family members.

La atención excelente, muy cómodo ¡¡

Muy agradable estáncia

Servicio mediano

Yes the Breakfast menu was fresh and the parking was safe and easy.

It was a good “go to” stay.

The staff very nice

Was perfect

Best hotel ever

Te indican desayuno por cuarto, pero es solo uno y si van dos personas pues debes de pagar el otro, normalmente se incluye el desayuno por persona y no por cuarto.

The room was espacios, comfortable bed but not pillows. Bathroom can use an up grade and need some maintenance. Tv stream had some problems for a couple of days, all in all was an ok place for us to use as a base for traveling around Chetumal.

Había chinches

Atención educada

El costo hospedaje es bueno pero las instalaciones necesitan mejorar. El cuarto olía a humedad, las colchas parecían sucias, el agua de la regadera se derramaba hacia el exterior. Las tinas son peligrosas. No tenía elevador y para personas de mi edad bajar con maleta es complicado.

Each morning had someone chipping away concrete or something next door....IMPOSSIBLE TO SLEEP and no hot water for shower....NEVER AGAIN

Awesome

Great!