Cinnamon Grand Colombo

The hotel itself was pretty nice. Room was spacious and comfortable. Shower water could’ve gotten a little hotter but it wasn’t bad. Most of the staff was friendly. I arrived for check in early, and the room wasn’t ready yet. The guy who checked me in said he’d have a room made ready and to have a seat and he’ll let me know when it’s done. So, I had a seat and a snack in the coffee area. He never came up to me to let me know the room was ready. An hour and a half later I went to check on it and was told it was ready. Also, when I called for room service one night, the phone just rang and rang and rang. I tried calling the front desk to connect me, same issue. It wasn’t til I tried the concierge desk that someone picked up and put me through to room service. All in all, a good stay but the hotel has some kinks to work out.

Fun hotel with great pool area and lovely staff.

Clean room. Very friendly staff. Accommodating

Pretty good other than very pungent smell in hallways

Yes

Room service wasn’t good. They just had 2 water bottles and I had to call and keep on asking for water and wait for hours. There’s loud noise all the time from their downtown staging. The rooms aren’t sound proof. People in the next room was so loud and noisy all the time and I couldn’t even get a good sleep. The mini fridge wasn’t working and many electric sockets were not functioning. I had to use the hairdryer and water heater on the table. They shampoo and was terrible. I checked out from shangri la and came here and I couldn’t even change or cancel because expedia doesn’t allow changes after checking in. And I regret this stay deeply. Wasted my money here.

We received a very warm welcome upon arrival and were checked in at the Club Lounge, where the service has been consistently exceptional. The Club Lounge team especially Upeksh, Prasanna, Wasantha, Damith, Dilshan, and Chain — have been outstanding throughout our stay. Breakfast was very good, and overall the staff are friendly and attentive. However, I observed several issues that should be addressed. Internal communication between departments needs significant improvement. On multiple occasions, despite informing the team that we extended our stay, both my wife and I received repeated calls and had our keys disabled twice. This happened four times, and we did not receive an appropriate personal apology, which is expected from a five-star property. Additionally, some minor health and safety concerns and inaccuracies in menu descriptions were raised, but no one followed up to confirm whether these were being addressed. Acknowledgement and feedback are essential in maintaining professional standards. Overall, we are still staying at the hotel and would recommend it, especially due to the excellent Club Lounge service. However, operational consistency and communication need to be improved. A detailed report will be sent separately to the property’s head office. when I reach home

Very friendly and willing staff

Very efficient and friendly staff would definitely stay there again

Excellent customer service

Rooms were clean and spacious. very friendly staff.

Fantastic in every way

Great service

Great service, including all dining services. Have stayed at this hotel during all visits in Colombo.

we were staying before as well came for a wedding and the wedding it self in the hotel convenient to us very friendly staff .

The property is located in a very convenient place. The staff is very friendly. The hotel has many dining options.

good experience!

It was a wonderful stay. All went well. Highly recommended :)

Excellent and courteous staff at the front desk, dining areas, gym, and room cleaning services. Overall ,they made me feel special.

We stay in Cinnamon Grand every time we visit SriLanka. We love the set up with the lobby and the rooms.The rooms are clean well maintained and comfortable. Staff from the lobby,managers ,staff who clean the rooms are all very friendly ,courteous and professional in their jobs.They make us feel at home every time we come . I have no reservations in recommending this hotel to any one planning to visit Colombo.