The Charm Resort Phuket

Do not go there! If you expect something close to 4 stars or what the pics shows. Warn down property, dirty rooms, below average breakfasts against Thai standards. We left after one day even though we paid for 7 nights- simply could not stay there. I guess it comes down to what you expect from your stay and what you can accept. I am a fairly reasonable person but I simply could not find anything that would keep us there. We all know that the pics on the sites can be deceiving but not to this extent. According to locals we got to talk to the property have had some history. People at reception was friendly but they cannot carry the weight in a place like this.

Rooms were very dirty. Long hair everywhere, stained bed sheets, stained towels, stained furniture. Sticky handle bars/ door knobs/ wash basin and shower mixers. Dusty floors and furniture. Clogged shower head, low pressure water in shower. Lots of Mosquitoes. Ants everywhere (even on the bed). Now it's clear why this hotel booking are all showing non-refundable. Photos in the website are old or taken from a newer building within the "resort". Nice staff but untrained. AC was perfect. Free parking spaces are great.

My stay at Charm Resort was extremely disappointing due to major cleanliness issues and a complete lack of follow-through from the hotel staff. Key issues during my stay included: 1. Unsanitary Bedding: On my first night, I went to get into bed only to discover the sheets were dirty and full of sand. It was clear the bedding had not been changed after the previous guest checked out. 2. Pests in the Room: I found bugs near my headboard and reported it to the staff immediately. They assured me it would be taken care of, but the very next day, I found bugs crawling on my pillow. 3. Unresolved Maintenance: The shower drain was completely clogged for my entire stay. Despite submitting requests to have it cleared. Between the poor room hygiene and the staff’s failure to resolve basic issues or even offer me a different room, I cannot recommend staying here.

Clean roo

Great hotel, fabulous staff, delicious breakfast and rooftop pool

Excellent. Location was exceptional, right by the beach, eateries and 7 eleven right around the corner. My husband and I will definitely book here again.

The hotel is located in the northern part of Patong so it's on the quieter side and you will have to grab wherever you want to go. However, the room was spacious and the staff was friendly. Surprisingly, the hotel restaurant was very good and inexpensive. We ate dinner there twice during our 4 night stay.

Love the location

Amazing location and very humble staff !

Great hotel friendly staff

Great property and close to the beach, events were walking distance

Great large room with kitchenette and separate lounge. No view from our room but space was great

Took the entire day to get the room cleaned.

I have stayed here 6 or 7 times now. If that is not a recommendation, then I really don't know what is. The stafff go over and beyond normal to make every stay the best holiday. I will be returning again for sure.

Excellent stay within fifty meters of the beach and short ride to the central nightlife period

Overall, it was a comfortable experience. There was a huge disparity between employees who provided good service and those who didn't. Nevertheless, thank you.

Enjoyed stay Staff friendly and helpful Close to everything Would recommend

I had a wonderful stay at Crest Resort & Pool Villas in Phuket. The property is absolutely beautiful, with stunning views, a peaceful atmosphere, and a perfect balance of luxury and relaxation. The rooms were clean, modern, and very comfortable, and the overall vibe of the resort made it easy to unwind and truly enjoy the experience. What really stood out, though, was the service. The staff were warm, welcoming, and always ready to help. A special thank you to Benz, who went above and beyond during my stay. He was incredibly helpful, attentive, and genuinely kind—making everything from arrival to departure feel smooth and stress-free. Overall, I highly recommend Crest Resort & Pool Villas to anyone visiting Phuket. It’s the kind of place that leaves a lasting impression, and I would definitely come back again.

Everything was amazing staff very friendly and helpful. My only complaint would be the TV'S in room. Unable to use Netflix or screen Mirror need to invest in smart TV 's

It was a very nice stay, everything was good, exept the gym was very little equipment. Other than that, it was very good