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We always have a pleasant stay at Bay and Basin in Sanctuary Point. The staff are super nice and helpful. Beds are comfortable and rooms are spacious. Super chuffed that we also got a room upgrade. Would definitely recommend this motel!

Check in was a phone call and vocal instructions on how to access the property and room never saw a staff member or person and so any problems couldn't be relayed and was a bit painful waiting till after 2 pm before you could even call the owner or manager.

Great position with country club across the road with excellent meals clean and comfortable - great for our 1 night stay - bed was comfortable and shower was good too Good food at the local coffee shop

Not bad. Clean. Might not book again as i got scared going there as i did not see there are employees onsite.

We were there for 4 nights, not offered clean towel, had to go and buy toilet paper. Tea and coffee not topped up. Generally not a good experience

The property is well located in terms of exploring the Jervis Bay area, just a few minutes drive to Vicentia, Huskisson & Hyams Beach. While in the Sanctuary Point locality, it's all short walks to the shops, restaurants & take away shops. Bay & Basin by itself is a very comfortable place of stay with a well maintained & clean room (Family Room) and it's got all the basic necessities expected for this kind of accommodation, eg. nice comfy bed, Aircon, clean bathroom complemented by a steady stream of warm temp shower water. There is also a Microwave & Coffee/Tea Facility. A Toaster would be a good addition to the room, just a suggestion. The remote check-in process was a breeze, thanks to Kerry for guiding us through the way to access the property. There are a few more things that are good to mention about this place but these are the main ones that I can think of. Would consider staying again in the future & recommend Bay & Basin as a great place of stay when in the Jervis Bay area.

Good location and room a good size. Will consider again.

We never made it!!! Why you think we stayed is beyond me. I called you four times & left messages but with no response at all I have sent two emails through Expedia with no response. You are welcome to call me on the number on my booking & unreturned phone calls Expedite tried to call you twice to discuss our predicament but was unable to contact you which is the same as my experience.

Very convenient location , clean and comfortable stay

Lovely place to stay close to everything.

Clean comfortable stay - just what we needed

The location is superb, right next to the shopping centre, right next to everything in the town. The property condition is 7/10, but great value given the price.

Clean, convenient, roomy and very pet friendly

The term "Boutique Hotel" is misleading for this motel. It's an old building, but the room is modern and clean, although the bathroom seems to be designed for tall people. I'm 182cm(6ft) tall and found the basin too high. There was no room service during my four night stay leading to my suggestion that a two night stay is the limit.

We were of the understanding that we would be on the ground floor and really struggled with the stairs. Also a shower chair would have been appreciated.

We enjoyed our stay. The room was lovely, all very clean and nicely decorated. Great location, right across the road from the Country Club for dinner. Easy walk to the waters edge and cafe.

Hairs left all over unit, with no benches evidently wiped clean. Two single beds, connected to make queen bed. Very pricy for what was offered.

Foyer was smelly , not the condition for the money we paid

Information supplied did not indicate that there were no ground floor units. A lot of stairs. Room was a little cramped.

It was good