ソブリン ゴールド コースト

スタンダードなスイートダブルルームに宿泊。アップグレードするか迷っていたが、スタンダードでも充分な広さのお部屋でした。写真通りで、ゆったり過ごすことができました。お風呂場の換気扇が外れかけていたり、鏡の両サイドの照明がきのうしていなかったり、良くない点もあったが、また利用したいと思えるホテル！！ホテル内のレストランをランチ利用したが、値段以上に美味しく、こちらでも満足できた。 プールサイドのベットは取り合い必須なので、時間を見て行くことをオススメ。プールエリアも清潔感があり、子供用の浅いプールと砂場もあって、家族でも楽しめる。

洗面所にしかごみ箱がなく、室内にもほしかった。 使用したグラスをわかるように置いていたが、滞在中一度も洗うもしくは交換されはしなかった。

シャンプーとトリートメントがなく、洗面台にあるソープがシャワールームにもおいてあるだけだった。それ以外はすべて満足です。

シングルベッド二つの部屋を予約した為部屋は割と狭かったが、部屋は綺麗にされていた。年越し前での予約だったが他のホテルと比べると金額も安く、それなりに過ごすことができた。

サーファーズから近くてよかったです

Generous amount of space and good value for money.

Super clean room. Polite desk staff. Friendly birds! Room a little noisy during the day if u open the window.

This stay was profoundly disappointing. The Sovereign Gold Coast clearly prioritises filling rooms over providing a basic, functional, or comfortable guest experience. I will not be returning. The experience started poorly and only got worse: Painful Check-in: The check-in process was frustratingly slow. The staff, while not rude, were unfriendly and entirely indifferent. This set a bad tone immediately. Key Card Failure: As an indicator of the general dysfunction, the key cards did not work initially. Upon reaching my room, I immediately understood why I had overheard another guest complaining that "nothing worked." They were right. Broken Facilities: The spa was not operational, and only one escalator was functional, causing annoying delays and inconvenience. A hotel of this size must keep its essential facilities maintained. Zero Comfort: The sleep quality was terrible. I could distinctly feel the springs in the mattress, proving the bedding is desperately overdue for replacement. Cheap Amenities: In a two-bedroom unit, supplying only one minuscule bar of soap is inexcusably cheap and demonstrates a total lack of concern for the customer. In summary, the Sovereign Gold Coast is focused on maximizing occupancy with zero care for the customer experience. Everything felt neglected. Do not waste your money here.

Amazing room

I booked this hotel for a work conference and unfortunately ended up not staying the night due to how uncomfortable and unsafe I felt. The room I was given was extremely outdated, had a strong musky smell, and the curtains were noticeably dirty. As a young woman travelling alone, I did not feel secure — there were no visible security cameras and the room lacked additional locking mechanisms that would offer peace of mind. I returned to reception about 30 minutes after checking in (and only an hour after booking), to politely request a refund. I explained that I felt unsafe, especially with the large number of men around town for the Supercars weekend. Instead of offering empathy or assistance, the staff member told me to “go for a walk” and suggested I would “feel silly” if I left. He also asked if I was upset because of anxiety, which was unprofessional and dismissive. In the end, I chose to drive home two hours each way for the duration of my conference rather than return. The customer service and overall condition of the accommodation were incredibly disappointing. I cannot recommend this hotel, especially for women traveling alone.

Well located within walking distance to the GC tram. Great price / value for money option.

Our room was very clean and spacious. Staff was friendly. The only thing was that we have to wait for check in a bit too long, because we arrive before 12 o’clock so we’re hoping for early check in. Otherwise we were very pleased to stay in Sovereign Gold Coast.

The property is terribly run down. Suggest to avoid. No hot water, one lift inoperative, cleanliness was below par, and the tv in the room did not function properly.

Unfortunately on arrival for checkin the front desk lady was not welcoming. However the overall experience of the stay was nice and comfortable. The room had great views and ammenities. An excellent size pool.

No breakfast available or lunch. Dinner avilable in Malaysian restaurant only opened on Fri, Sat and Sunday nights, doesnt serve alcohol. Room was jnot cleaned in 4 day stay. Nice surrounds at Budds beach was the only positive for me. I would not stay there again.

Hi - if we get any surveys about our accommodation at The Star please give it a 0 out of 5 rating… They didn’t service my room even though i pressed the service button in the morning. Out of x 4 nights it was serviced once. they didn’t give any replacements of anything except a soap bar, rubbish bins weren’t emptied… Concierge team were wonderful we wanted a meeting room for 1.5 hours and they wanted to charge $700 which was apparently half price - yet there were no people anywhere near any of the meeting rooms… Frankly never want to stay there again please

Awesome place, really enjoyed it. Quite and clean.

Staff and hotel manager very rude. Stayed for 4 nights staff don’t have set policies and procedures and are rude to customers. Called me dodgy because I had booked my friend in under my name. Hotel manager lady very rude and unprofessional! Would definitely not recommend staying here! Considering we stayed for 4 nights total disappointment!

Nice outdoor facilities/ nice pool area

Clean room, friendly staff