プラセンシアリゾート

Do not stay at this hotel. The resort is nice, but they double-charged for my room. I paid Expedia for the room, but the resort charged me again. Both the resort and Expedia are refusing to issue a refund. If you want to risk theft, this is the place to stay.

The room chosen was listed as having 4 beds with a capacity for 8persons, however upon check in they told us the listing was inaccurate and there was only 3 beds for a capacity of 6. This made the sleeping arrangements significantly less comfortable than planned which was the entire basis of choosing this particular property; nevertheless we made it work. The room itself was clean upon check-in but we had to request toilet paper everyday because house keeping didn't automatically add new ones each day. This was a bit inconvenient. location is good, the pool is great.

The first day I checked-in I was put in a pool view room when I paid for an ocean view room. I asked Sienna about the discrepancy and was told that the ocean view wasn't available. I went to the front desk the following morning and spoke to Merlyn, who rectified the situation. I also ran into Ms. Irma, who inquired if I was the young lady moving to the oceanview room and she informed me that she was on her way to get the room ready. She was the sweetest lady ever. I also met Michelle, one of the people who came to clean, and she was also very sweet and kind.

The room was advertised as ocean view. You could barely see the pool, let alone the ocean from the actual room. The appliances were not in working condition. They did not provide any hand soap in the bathrooms. The staff was not friendly. The rooms were clean. The breakfast and dinner were very expensive in comparison to the other resort restaurants in the area.

Dated rooms, great food.

Midgrade American style resort too far from everything. Lots of construction going. Resort fee which is fine but then services $ on everything and if you eat at the only restaurant on the property there is an extra "pier $" bc the restaurant is on the pier. Not even a complimentary bottle of water in your room. 5 days in beach front villa. Nicest room available. Ragged out common area chairs and umbrellas. Very nice staff.

Splurged on what seemed best waterfront 2 br online. Wish I hadn’t. Old, run down, torn furniture, bugs EVERYWHERE. oddly expensive w beer and food more than twice other resorts visited the week prior. Charged ungodly amounts t for teenagers to rent each item needed for tennis and pickleball. The airport shuttle is effectively the only useful or valued amenity. Staff were friendly but whomever sets prices and decides where to invest resources is doing awful job. Frequent family visitors like us will spread word and soon customer base will dry up. Much nicer places down road are also cheaper and cleaner and more plausibly walkable to at least a couple eats. Never again. Can’t believe we paid so much for crummy night.

No tiene claridad en los cargos que te hacen en cada lugar, te cobran por usar todo aparte del cuarto.

The property itself was beautiful, but the pool was only open until 6pm. The restaurant was only open until 7 and there was nothing to do after 7pm. This property needed to have someone at the front desk/ maintenance available 24/7. We went to check out at 6am and there was no one available to check us out. We called the front desk a few times for differe t reasons and there was no answer.

The resort is building a new event center (metal construction), new pool bathrooms as well as remodeling rooms. All the constructions make it very unpleasant to stay around the pool and also the beach. The rooms that are not remodeled are very dated and overpriced! Due to the algae in the water it is not pleasant to swim in the water. The staff were friendly but not very competent! Avoid this resort if you want a quiet and peaceful vacation but even without the construction, we would not go back to this resort.

Yes

The room and staff were great! The issue was the location and distance from activites. The shuttel was only available 3 or the 7 days were there and even than it cost $20 USA for each person. Food was good but it was on the spendy side. The $117.00 facility use fee was also a bit of a shock.

The room cleanliness was very good. The housekeepers did a great job. The room it self needs attention to several items. 1. The electrical wall plug-in in the kitchen did not work on the back wall. 2. The electrical wall plug-in on the side wall next to the sink did not work. 3. The left closet in the bedroom - the clothes bar is on the ceiling about 7 feet up. I am not kidding. The hangers are there on it but impossible to reach and I am 5'7". 4. The right closet in the bedroom - again the clothes bar is on the ceiling about 7 feet up. I AM NOT KIDDING! tHE HANGERS 4. The

Unfortunately, this resort wasn't worth what I paid. There was black mold in the shower, stains on the towels and bedding, loud construction on premises, and it took two hours and 3 phone calls to get a roll of TP sent to the room. We didn't swim in the pool or ocean but the pool and beach appeared to be well kept. The restaurant employees were the absolute best (hi Carlyle and Randy!). Id say besides being located on a piece of paradise, the restaurant employees were the only good thing about this place. I would not stay here again.

We had an Oceanview room on the first floor and the view from the front porch was outstanding - maybe 50-75’ of beach to the water from the front sidewalk. There were half a dozen palapas spread out on the beach in front of the rental units and the HUGE pool that has a swim-up bar. The pier goes out to the hotel restaurant, which looks very new, with updated decor and a very professional and courteous staff. They are in the process of renovating rooms and adding a conference center, but the construction really didn’t bother us. The pool umbrellas and lounge chairs are a little tattered, but are probably on the list to be replaced during the reno. Overall, an excellent experience!

Noel was amazing! Friendly and full of tips and tricks of things! Staff very friendly! Bed sucked with it v’ing in the middle, and fridge froze everything!!! But the room was good! Peaceful resort, very relaxing

Great Staff! Santiago and Noel were great at the swim up bar!

I got charged twice for the resort fee

The room was good. House keeping not. Front desk staff not helpful. Didn’t get the rooms that I paid for. I got down graded and didn’t get credit for it.

The room was in poor condition; broken blinds, chairs patched with duct tape, and an overall sense of neglect. The staff was aloof and seemed uninterested in helping. Our reservation was for three adults, yet the bathroom had only two bath towels and one hand towel, one of which was old and frayed. There was also just a single roll of toilet paper for 3 females. The phone in the room didn’t work, so we requested additional towels and toilet paper through WhatsApp no fewer than ten times. We even went to the front desk, only to be told that the hotel was full and they didn’t have more towels because they were “still drying.” The three of us are experienced world travelers, and we have never encountered service like this at a "resort". Their only restaurant is overpriced, and the food is mediocre at best. The one positive feature was the pool.The resort is far from the village, and the hospitality, customer service, and communication are severely lacking. The “queen” beds are, at best, double beds. Housekeeping also lacks common sense: they removed used soap and hand towels but didn’t replace them. The shuttle service is unreliable, so hiring your own taxi is the only dependable option. Otherwise, you’re stuck 15-30 minutes away from the restaurants, shopping and an ATM. Transportation costs $60 BZD roundtrip (cash only) for 3 people. They offer complimentary airport transfers, but you'll need to request and confirm with them several times because again, they lack cust. Srvs.