Placencia Resort

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7.8
/10
Pleasant
336 reviews

What Guests Say About Their Stay

Robert

10.0
/ 10
We had an Oceanview room on the first floor and the view from the front porch was outstanding - maybe 50-75’ of beach to the water from the front sidewalk. There were half a dozen palapas spread out on the beach in front of the rental units and the HUGE pool that has a swim-up bar. The pier goes out to the hotel restaurant, which looks very new, with updated decor and a very professional and courteous staff. They are in the process of renovating rooms and adding a conference center, but the construction really didn’t bother us. The pool umbrellas and lounge chairs are a little tattered, but are probably on the list to be replaced during the reno. Overall, an excellent experience!

Alexander

10.0
/ 10
The staff is super friendly and always helpful. The resort and rooms are clean and pleasant to visit.

Brenda

10.0
/ 10
Great stay staff were all wonderful room was clean and spacious. Restaurant was awesome both food and service. Pool was large has a swim up bar. We were welcomed on arrival by an alligator (leave him alone and he’ll leave you alone) and lots of Iguana’s. Would recommend renting a vehicle or golf cart the village is about a 30 minute drive.
In the Area
See Map
Placencia Rd, Stann Creek, Belize

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
Staying at Placencia Resort is a good choice when you are visiting Stann Creek. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Placencia Resort Address: Map & Location

Placencia Rd, Stann Creek, Belize
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Lobby Placencia Resort
Exterior 2 Placencia Resort

Discover More About Placencia Resort

General


Near Maya Beach

Location


With a stay at Placencia Resort in Placencia, you'll be 1.5 mi (2.4 km) from Maya Beach and 8.9 mi (14.3 km) from Placencia Beach. This beach hotel is 10.3 mi (16.5 km) from Jaguar Bowling Lanes.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Maya Beach - 2.4 km / 1.5 mi
Inky's Mini Golf - 7.2 km / 4.5 mi
Placencia Beach - 14.3 km / 8.9 mi
Jaguar Bowling Lanes - 16.5 km / 10.3 mi
Placencia Pier - 17.6 km / 10.9 mi
Hopkins Pier - 47.5 km / 29.5 mi
Lebeha Drumming Center - 48.4 km / 30.1 mi
Mayflower Bocawina National Park - 49.7 km / 30.9 mi
Hopkins Village Beach - 49.9 km / 31 mi

The nearest airports are:
Placencia (PLJ) - 14 km / 8.7 mi
Independence and Mango Creek (INB) - 51.7 km / 32.1 mi
Dangriga (DGA) - 67.7 km / 42.1 mi
Belize City (TZA-Belize City Municipal) - 168.1 km / 104.4 mi
Philip S. W. Goldson Intl. Airport (BZE) - 162.8 km / 101.2 mi

Renovations


The property will be renovating from March 22 2026 to November 30 2026 (completion date subject to change). The following areas are affected:

  • Exterior
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a fitness center. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 10 mi.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is complimentary (available on request).

Dining


Grab a bite at Azure Pool Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 90 guestrooms. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.

All facilities in Placencia Resort

Bar, Cafe and Lounge Placencia Resort
Bar, Cafe and Lounge
Swimming Pool Placencia Resort
Swimming Pool
Entertainment Facility Placencia Resort
Entertainment Facility
Fitness Center Placencia Resort
Fitness Center
Common Space Placencia Resort
Common Space

Things to Do

  • Outdoor pool
  • Private beach
  • Barbecue
  • Outdoor facilities
  • Spa
  • Marina
  • Picnic area
  • Garden
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Diving
  • Snorkeling
  • Fitness center
  • Fishing

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Placencia Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Placencia Resort
90
Number of floors in Placencia Resort
3
Another facilities in Placencia Resort
Outdoor pool, Private beach, Barbecue, Outdoor facilities, Spa

Frequently asked question in Placencia Resort

What are available facilities at Placencia Resort?
There are top facilites at Placencia Resort such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Placencia Resort?
Check-in time at Placencia Resort is staring from 15:00 - 22:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Placencia Resort provide breakfast?
Yes, Placencia Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Placencia Resort?
Placencia Resort is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Placencia Resort have?
Placencia Resort has 3 floors.
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More Reviews from Other Guests in Placencia Resort

7.8
Pleasant
From 336 reviews
Cleanliness

8.4

Room Comfort

7.8

Location

6.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Placencia Resort

Number of reviews per page
20
40
Top reviews
Scott Andrew
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Do not stay at this hotel. The resort is nice, but they double-charged for my room. I paid Expedia for the room, but the resort charged me again. Both the resort and Expedia are refusing to issue a refund. If you want to risk theft, this is the place to stay.
Kamilah
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room chosen was listed as having 4 beds with a capacity for 8persons, however upon check in they told us the listing was inaccurate and there was only 3 beds for a capacity of 6. This made the sleeping arrangements significantly less comfortable than planned which was the entire basis of choosing this particular property; nevertheless we made it work. The room itself was clean upon check-in but we had to request toilet paper everyday because house keeping didn't automatically add new ones each day. This was a bit inconvenient. location is good, the pool is great.
Read More
La Shanda
icon-with Friends
with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The first day I checked-in I was put in a pool view room when I paid for an ocean view room. I asked Sienna about the discrepancy and was told that the ocean view wasn't available. I went to the front desk the following morning and spoke to Merlyn, who rectified the situation. I also ran into Ms. Irma, who inquired if I was the young lady moving to the oceanview room and she informed me that she was on her way to get the room ready. She was the sweetest lady ever. I also met Michelle, one of the people who came to clean, and she was also very sweet and kind.
Read More
Lena
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was advertised as ocean view. You could barely see the pool, let alone the ocean from the actual room. The appliances were not in working condition. They did not provide any hand soap in the bathrooms. The staff was not friendly. The rooms were clean. The breakfast and dinner were very expensive in comparison to the other resort restaurants in the area.
Read More
Steven
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Dated rooms, great food.
ERIC
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Midgrade American style resort too far from everything. Lots of construction going. Resort fee which is fine but then services $ on everything and if you eat at the only restaurant on the property there is an extra "pier $" bc the restaurant is on the pier. Not even a complimentary bottle of water in your room. 5 days in beach front villa. Nicest room available. Ragged out common area chairs and umbrellas. Very nice staff.
Read More
Jaron
icon-with Children
with Children
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Splurged on what seemed best waterfront 2 br online. Wish I hadn’t. Old, run down, torn furniture, bugs EVERYWHERE. oddly expensive w beer and food more than twice other resorts visited the week prior. Charged ungodly amounts t for teenagers to rent each item needed for tennis and pickleball. The airport shuttle is effectively the only useful or valued amenity. Staff were friendly but whomever sets prices and decides where to invest resources is doing awful job. Frequent family visitors like us will spread word and soon customer base will dry up. Much nicer places down road are also cheaper and cleaner and more plausibly walkable to at least a couple eats. Never again. Can’t believe we paid so much for crummy night.
Read More
Kristal
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The property itself was beautiful, but the pool was only open until 6pm. The restaurant was only open until 7 and there was nothing to do after 7pm. This property needed to have someone at the front desk/ maintenance available 24/7. We went to check out at 6am and there was no one available to check us out. We called the front desk a few times for differe t reasons and there was no answer.
Read More
Veronique
icon-with Partner
with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The resort is building a new event center (metal construction), new pool bathrooms as well as remodeling rooms. All the constructions make it very unpleasant to stay around the pool and also the beach. The rooms that are not remodeled are very dated and overpriced! Due to the algae in the water it is not pleasant to swim in the water. The staff were friendly but not very competent! Avoid this resort if you want a quiet and peaceful vacation but even without the construction, we would not go back to this resort.
Read More
Francis
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Yes
dennis
icon-with Partner
with Partner
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room and staff were great! The issue was the location and distance from activites. The shuttel was only available 3 or the 7 days were there and even than it cost $20 USA for each person. Food was good but it was on the spendy side. The $117.00 facility use fee was also a bit of a shock.
DONALD L.
icon-with Partner
with Partner
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room cleanliness was very good. The housekeepers did a great job. The room it self needs attention to several items. 1. The electrical wall plug-in in the kitchen did not work on the back wall. 2. The electrical wall plug-in on the side wall next to the sink did not work. 3. The left closet in the bedroom - the clothes bar is on the ceiling about 7 feet up. I am not kidding. The hangers are there on it but impossible to reach and I am 5'7". 4. The right closet in the bedroom - again the clothes bar is on the ceiling about 7 feet up. I AM NOT KIDDING! tHE HANGERS 4. The
Read More
Deena
icon-with Friends
with Friends
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Unfortunately, this resort wasn't worth what I paid. There was black mold in the shower, stains on the towels and bedding, loud construction on premises, and it took two hours and 3 phone calls to get a roll of TP sent to the room. We didn't swim in the pool or ocean but the pool and beach appeared to be well kept. The restaurant employees were the absolute best (hi Carlyle and Randy!). Id say besides being located on a piece of paradise, the restaurant employees were the only good thing about this place. I would not stay here again.
Read More
Robert
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had an Oceanview room on the first floor and the view from the front porch was outstanding - maybe 50-75’ of beach to the water from the front sidewalk. There were half a dozen palapas spread out on the beach in front of the rental units and the HUGE pool that has a swim-up bar. The pier goes out to the hotel restaurant, which looks very new, with updated decor and a very professional and courteous staff. They are in the process of renovating rooms and adding a conference center, but the construction really didn’t bother us. The pool umbrellas and lounge chairs are a little tattered, but are probably on the list to be replaced during the reno. Overall, an excellent experience!
Read More
Brandy
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Noel was amazing! Friendly and full of tips and tricks of things! Staff very friendly! Bed sucked with it v’ing in the middle, and fridge froze everything!!! But the room was good! Peaceful resort, very relaxing
April Jean
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great Staff! Santiago and Noel were great at the swim up bar!
Amos
icon-with Children
with Children
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I got charged twice for the resort fee
Cornelius
icon-Family
Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room was good. House keeping not. Front desk staff not helpful. Didn’t get the rooms that I paid for. I got down graded and didn’t get credit for it.
Jessielsie
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room was in poor condition; broken blinds, chairs patched with duct tape, and an overall sense of neglect. The staff was aloof and seemed uninterested in helping. Our reservation was for three adults, yet the bathroom had only two bath towels and one hand towel, one of which was old and frayed. There was also just a single roll of toilet paper for 3 females. The phone in the room didn’t work, so we requested additional towels and toilet paper through WhatsApp no fewer than ten times. We even went to the front desk, only to be told that the hotel was full and they didn’t have more towels because they were “still drying.” The three of us are experienced world travelers, and we have never encountered service like this at a "resort". Their only restaurant is overpriced, and the food is mediocre at best. The one positive feature was the pool.The resort is far from the village, and the hospitality, customer service, and communication are severely lacking. The “queen” beds are, at best, double beds. Housekeeping also lacks common sense: they removed used soap and hand towels but didn’t replace them. The shuttle service is unreliable, so hiring your own taxi is the only dependable option. Otherwise, you’re stuck 15-30 minutes away from the restaurants, shopping and an ATM. Transportation costs $60 BZD roundtrip (cash only) for 3 people. They offer complimentary airport transfers, but you'll need to request and confirm with them several times because again, they lack cust. Srvs.
Read More
Karen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Our suite was spacious and comfortable. Staff friendly and helpful.
Number of reviews per page
20
40

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Exterior 4 Placencia Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 336 reviews
Cleanliness

8.4

Room Comfort

7.8

Location

6.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Placencia Resort

Number of reviews per page
20
40
Top reviews
Scott Andrew
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Do not stay at this hotel. The resort is nice, but they double-charged for my room. I paid Expedia for the room, but the resort charged me again. Both the resort and Expedia are refusing to issue a refund. If you want to risk theft, this is the place to stay.
Kamilah
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room chosen was listed as having 4 beds with a capacity for 8persons, however upon check in they told us the listing was inaccurate and there was only 3 beds for a capacity of 6. This made the sleeping arrangements significantly less comfortable than planned which was the entire basis of choosing this particular property; nevertheless we made it work. The room itself was clean upon check-in but we had to request toilet paper everyday because house keeping didn't automatically add new ones each day. This was a bit inconvenient. location is good, the pool is great.
Read More
La Shanda
icon-with Friends
with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The first day I checked-in I was put in a pool view room when I paid for an ocean view room. I asked Sienna about the discrepancy and was told that the ocean view wasn't available. I went to the front desk the following morning and spoke to Merlyn, who rectified the situation. I also ran into Ms. Irma, who inquired if I was the young lady moving to the oceanview room and she informed me that she was on her way to get the room ready. She was the sweetest lady ever. I also met Michelle, one of the people who came to clean, and she was also very sweet and kind.
Read More
Lena
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was advertised as ocean view. You could barely see the pool, let alone the ocean from the actual room. The appliances were not in working condition. They did not provide any hand soap in the bathrooms. The staff was not friendly. The rooms were clean. The breakfast and dinner were very expensive in comparison to the other resort restaurants in the area.
Read More
Steven
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Dated rooms, great food.
ERIC
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Midgrade American style resort too far from everything. Lots of construction going. Resort fee which is fine but then services $ on everything and if you eat at the only restaurant on the property there is an extra "pier $" bc the restaurant is on the pier. Not even a complimentary bottle of water in your room. 5 days in beach front villa. Nicest room available. Ragged out common area chairs and umbrellas. Very nice staff.
Read More
Jaron
icon-with Children
with Children
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Splurged on what seemed best waterfront 2 br online. Wish I hadn’t. Old, run down, torn furniture, bugs EVERYWHERE. oddly expensive w beer and food more than twice other resorts visited the week prior. Charged ungodly amounts t for teenagers to rent each item needed for tennis and pickleball. The airport shuttle is effectively the only useful or valued amenity. Staff were friendly but whomever sets prices and decides where to invest resources is doing awful job. Frequent family visitors like us will spread word and soon customer base will dry up. Much nicer places down road are also cheaper and cleaner and more plausibly walkable to at least a couple eats. Never again. Can’t believe we paid so much for crummy night.
Read More
Kristal
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The property itself was beautiful, but the pool was only open until 6pm. The restaurant was only open until 7 and there was nothing to do after 7pm. This property needed to have someone at the front desk/ maintenance available 24/7. We went to check out at 6am and there was no one available to check us out. We called the front desk a few times for differe t reasons and there was no answer.
Read More
Veronique
icon-with Partner
with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The resort is building a new event center (metal construction), new pool bathrooms as well as remodeling rooms. All the constructions make it very unpleasant to stay around the pool and also the beach. The rooms that are not remodeled are very dated and overpriced! Due to the algae in the water it is not pleasant to swim in the water. The staff were friendly but not very competent! Avoid this resort if you want a quiet and peaceful vacation but even without the construction, we would not go back to this resort.
Read More
Francis
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Yes
dennis
icon-with Partner
with Partner
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room and staff were great! The issue was the location and distance from activites. The shuttel was only available 3 or the 7 days were there and even than it cost $20 USA for each person. Food was good but it was on the spendy side. The $117.00 facility use fee was also a bit of a shock.
DONALD L.
icon-with Partner
with Partner
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room cleanliness was very good. The housekeepers did a great job. The room it self needs attention to several items. 1. The electrical wall plug-in in the kitchen did not work on the back wall. 2. The electrical wall plug-in on the side wall next to the sink did not work. 3. The left closet in the bedroom - the clothes bar is on the ceiling about 7 feet up. I am not kidding. The hangers are there on it but impossible to reach and I am 5'7". 4. The right closet in the bedroom - again the clothes bar is on the ceiling about 7 feet up. I AM NOT KIDDING! tHE HANGERS 4. The
Read More
Deena
icon-with Friends
with Friends
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Unfortunately, this resort wasn't worth what I paid. There was black mold in the shower, stains on the towels and bedding, loud construction on premises, and it took two hours and 3 phone calls to get a roll of TP sent to the room. We didn't swim in the pool or ocean but the pool and beach appeared to be well kept. The restaurant employees were the absolute best (hi Carlyle and Randy!). Id say besides being located on a piece of paradise, the restaurant employees were the only good thing about this place. I would not stay here again.
Read More
Robert
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had an Oceanview room on the first floor and the view from the front porch was outstanding - maybe 50-75’ of beach to the water from the front sidewalk. There were half a dozen palapas spread out on the beach in front of the rental units and the HUGE pool that has a swim-up bar. The pier goes out to the hotel restaurant, which looks very new, with updated decor and a very professional and courteous staff. They are in the process of renovating rooms and adding a conference center, but the construction really didn’t bother us. The pool umbrellas and lounge chairs are a little tattered, but are probably on the list to be replaced during the reno. Overall, an excellent experience!
Read More
Brandy
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Noel was amazing! Friendly and full of tips and tricks of things! Staff very friendly! Bed sucked with it v’ing in the middle, and fridge froze everything!!! But the room was good! Peaceful resort, very relaxing
April Jean
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great Staff! Santiago and Noel were great at the swim up bar!
Amos
icon-with Children
with Children
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I got charged twice for the resort fee
Cornelius
icon-Family
Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room was good. House keeping not. Front desk staff not helpful. Didn’t get the rooms that I paid for. I got down graded and didn’t get credit for it.
Jessielsie
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room was in poor condition; broken blinds, chairs patched with duct tape, and an overall sense of neglect. The staff was aloof and seemed uninterested in helping. Our reservation was for three adults, yet the bathroom had only two bath towels and one hand towel, one of which was old and frayed. There was also just a single roll of toilet paper for 3 females. The phone in the room didn’t work, so we requested additional towels and toilet paper through WhatsApp no fewer than ten times. We even went to the front desk, only to be told that the hotel was full and they didn’t have more towels because they were “still drying.” The three of us are experienced world travelers, and we have never encountered service like this at a "resort". Their only restaurant is overpriced, and the food is mediocre at best. The one positive feature was the pool.The resort is far from the village, and the hospitality, customer service, and communication are severely lacking. The “queen” beds are, at best, double beds. Housekeeping also lacks common sense: they removed used soap and hand towels but didn’t replace them. The shuttle service is unreliable, so hiring your own taxi is the only dependable option. Otherwise, you’re stuck 15-30 minutes away from the restaurants, shopping and an ATM. Transportation costs $60 BZD roundtrip (cash only) for 3 people. They offer complimentary airport transfers, but you'll need to request and confirm with them several times because again, they lack cust. Srvs.
Read More
Karen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Our suite was spacious and comfortable. Staff friendly and helpful.
Number of reviews per page
20
40