โรงแรมปลาเซนเซีย รีสอร์ท

Quiet, kozy and very well located.

Transportation

Hotel is undergoing construction, which was not well advertised at the time of booking

The highlight of this property is the staff. Very friendly and helpful at all times. The property is going through an extensive property improvement renovation to become a Hyatt and the rooms although clean, were worn and dated. Guests should be aware that if they are expecting rooms to look like how they are presented on the Hyatt website, they will be disappointed. There is currently only one F&B option. The food is decent and the service was excellent. There is no gift shop or any other retail services on property at the moment. The property is in a quiet location with very nice, clean beachfront. It is one of the further properties from the village center. If you rent a golf cart, please be careful to get one with ample power or it will take over 45 minutes to get to the village. There is a resort shuttle but be mindful a lot of guests are using it and it can take time for drop offs/pick ups. Once the improvements are completed, I can see this property be a solid 4-5 star property.

Don’t book this hotel. They charge luxury-level prices for a damp, dirty, badly maintained property with serious operational and hygiene issues. The room had a strong mold and moisture smell that made it uncomfortable to stay in. The bed linens smelled unclean, and the bathroom was disgusting—visible gunk on the shower and showerhead, almost no water pressure, and a poorly designed rainfall shower mounted so high that basic hygiene was difficult. The bathroom flooded every time we showered. We also had bugs and small lizards in the room. Yes, it’s tropical—but at these prices, basic pest control should be expected. Check-in was a major red flag: the staff member took photos of our IDs on his personal phone and sent them via WhatsApp. No explanation, no visible secure system. Completely inappropriate and concerning. We paid extra to upgrade to the “panoramic suite,” which looked nothing like the online photos. No patio couch or table—just two hard wooden chairs with no cushions. Basic amenities were missing on arrival, including drinking glasses, and the outdated DVD-only TV didn’t even work properly at first. The pool is advertised as open until 8 p.m., yet chlorine was dumped in around 7 p.m., making it unusable. Housekeeping woke us at 7 a.m. without being requested, and there were loud tile repairs at night. The pier restaurant is wildly overpriced for what it is—$25 USD for a basic burger and $40 USD for chicken. The beach is full of weeds

The drainage on the compound was horrible! A little bit of rain and I stepped into 2 inches of water from my room all the way to the parking!

Excellent, clean, and very professional and personable staff. Thanks for the welcome beverage. Greatly appreciated and the room upgrade too!!

Bar was nice, but expensive. Did not eat breakfast

The best of both worlds! This property is stunning, and it really offered the best of both worlds. We were able to experience resort-style amenities and service, while enjoying the space of an AirBnB. Our suite was huge and gave us ample room to enjoy ourselves. It was nice to be able to cook some meals in the suite, although they could definitely stand to upgrade their kitchenware. The pool is huge, and we really enjoyed the swim-up bar. The restaurant sits right on the water, and we were really impressed with the food there. The service is top-notch from the bar to the housekeeping staff. *A note about the location: Placencia is a lot bigger than I realized. This property is in an area that is mostly just resorts and a handful of restaurants. A little further South is Maya Beach, which is quite nice. If you want to actually visit Placencia Village, it's a good 20-30 minute drive. So this is the perfect location for a relaxing, peaceful getaway. But if you want to be in the heart of Placencia, go further South.

Placenta Resort was advertised as a Hyatt hotel but this definitely was not it. We entered the resort and saw that a massive construction renovation project was being undertaken, which resulted in a lot of noise both during the day and at night. The wi fi was very poor and not secure which we had to keep asking staff to fix. They said that someone would fix it, but no one ever did. The rooms were clean and well kept, and staff was nice and helpful, but management was poorly run. The hotel was misrepresented as a Hyatt yet basic amenities such as the shower, WiFi, and “complimentary shuttle” and “laundry” cost an arm and a leg. The shuttle cost $150, and the hotel was $20 a load. We will not be coming back and hope we can get a partial refund.

Truly stellar pool with three areas of different depths. This allowed children to play more freely while parents enjoyed the pool. Only complaint was limited food options with highly variable quality. Note this area of Placencia has lots of sea grass and sargassum that washes up on the beaches daily. So depending on your level of comfort swimming in and around it, you may not be able to use the ocean. When it decays it smells heavily of sulfur.

The pool service was excellent but the food and activities offered were limited

The property is under construction so a lot of the food amenities are limited but the villas are beautifully newly renovated and the staff is very nice. Best to rent a car so that you can explore better food options off property during the day.

Rooms need improvement to provide basic services

The property was dirty the bathroom had broken door, it was dirty and there was no hot water. We didnt even have water in the room to drink! When we ordered food the menu was so limited they didnt even have chicken wings. We had to end our stay early because of the inconvenience and how direty it was.

We received very good service, and the rooms and pool were excellent. The only drawback was that the main restaurant was being removed and eventually replaced, so the on-site dining was limited. However, we ended up renting a golf cart and found terrific dining.

Great pool, good staff, clean. Beautiful beach. Toilets hardly flush though with the low flow, similar to Tulum.

They have bedbugs

The physical resort was phenomenal. The two reasons I did not give it a five star were 1) that the water pressure in the showers were so low. I never felt clean and could not wash my hair properly, and 2) the hotel restaurant was more expensive than the local restaurants. The days we didn't prepare food in our kitchen, we had to leave the resort. If the prices had been comparable, we would have eaten at the resort more often. The food was delicious, just astronomically expensive. Everything else about the resort was amazing and the staff were so incredibly nice.

We truly enjoyed our week at the Placencia resort. The 3 bedroom suite was just right for our multi-generational family trip, the pool was fabulous fun, and the Pier restaurant is peaceful, beautiful, and serves delicious food. I was disappointed to discover that, for what-ever reason, many of the promised amenities that had us choose this resort were not available during our time there: For example, there is only 1 restaurant, there is little that's child friendly asidefrom the pool; the pool and the children's pool are the same thing, meaning our 5 yo had to swim around loud mouthed drunks in the afternoon, if there were laundry facilities we never found them, and the only water sport equipment was available. Its clear the resort is being updated, but the work motto seems to be "it looks okay if you don't get too close." Lovely, bright rooms and ancient lumpy futons to sit on; nicely tiled bathroom and grubby stained bathtub. Etc. I would recommend the Placencia, and I would go back there. I justthink people should be fore-warned that the marketing exceeds the reality.