グランド メルキュール クリチバ レイヨン

クリチバの心臓部と言われるオソリオ広場の目の前、チューブバス停もすぐそばという抜群の立地です。ホテルの足下は24時間営業のモールになっており、夜中でも安全に食事が取れるなど大変助かりました。 通信環境もバッチリですし、お勧めできるホテルです。

O estacionamento era fácil porém demorado ficava no subsolo, tivemos problemas de limpeza no quarto tais como quarto não limpo, sem sabonete na pia, não arrumação, vimos outros hóspedes reclamando na recepção. Os funcionários foram educados, o café da manhã não incluso custa 100 caro para a categoria

Ótima localização. Quarto amplo e confortável. Café da manhã muito bom. Restaurante do hotel ótimo e com preços justos.

A entrada do hotel está bem bonita , o restaurante é ótimo e o atendimento tbm. O quarto fica a desejar na limpeza, controle da Tv estava gordurento .

Tudo ótimo

Ambiente muito limpo e confortável. Recomendo e irei voltar novamente.

Everything was perfect

Sim

Clean, great service and friendly staff.

Outside of the reception areas, the hotel needs a bit of a refresh

O quarto estava com a pintura descascada. O lixo não foi retirado na limpeza. O serviço do restaurante é excelente, os atendentes gentis. Mas a estrutura do hotel nos quartos ficou bem a desejar. O lençol solto, cama mal feita.

O hotel é muito bonito e limpo. Possui boa localização e excelente café da manhã. O único ponto que gostaria de informar é o estacionamento. Acredito que devido o estacionamento do hotel estar lotado, eles utilizaram um outro estacionamento perto, para atender aos hospedes, porém os manobristas demoravam muito para trazer os veículos. Tivemos momentos que demoraram mais de 20 minutos ...

Good location; comfortable bed; nice shampoo, conditioner and soap from Occitane

Sim

Great personal, good location, excellent breakfast.

O hotel já é mais velho mas é bem Localizado, os quartos são bom s cama boa chuveiro bom porém decoração e estado já mais velho Café de mash muito bom

Staff, Breakfast, cleanliness

Equipe muito gentil. Destaque para a Duda, que trabalha na recepção e aos demais funcionários, inclusive no café da manhã, que por sinal é maravilhoso. Todos de parabéns! Pretendemos retornar.

AVOID THIS HOTEL. What we experienced was completely unacceptable for any establishment claiming to offer hospitality. From the beginning, it was clear the hotel suffers from serious operational failures and a lack of basic customer service standards. The staff consistently demonstrated confusion and an inability to perform even the simplest tasks. Room-cleaning policy: The hotel informed us that rooms are not cleaned at all for stays longer than two days. No housekeeping, no restocking of towels, nothing. For a hotel, this is both unsanitary and unreasonable. Front desk incompetence: We submitted our clothing for laundry on Friday evening. When we requested it on Saturday, the staff mistakenly assumed we were checking out and returned only our previously worn items. Even after our lawyer clarified—in Portuguese—that we were staying an entire week, the hotel only then sent the clothes to be cleaned. By Sunday afternoon, they admitted the laundry had been lost entirely and they could not locate any of it. When we asked how such a failure could occur, the staff simply shrugged and stated there was nothing they could do. No apology, no accountability, no urgency. Across three days, we dealt with: • No room cleaning • No towel restocking • Lost laundry worth thousands of dollars • Completely indifferent staff While we eventually received a refund for the stay, the financial loss of our clothing—and the hotel’s dismissive attitude—was infuriating.

DO NOT stay at this hotel. It's more of a hostel. The rooms are subpar- the hotel staff members act like they never finished grade school. They lost our clothes when we sent them to the dry cleaning, HOW DO YOU LOOSE 20 clothing items?!?!?!??!?! When we complained, they didn't care and said, "There is nothing we can do." BUT WE GAVE YOU THE CLOTHES!!!! HOW DO YOU LOOSE CLIENT CLOTHES!?!?!?! The attitude of the staff was infuriating dealing with them on a daily basis. Beyond the incompetant staff, they do not clean the rooms even if you request for it. Our business group booked the stay at the hotel for a week and no one cleaned our rooms.... when we requested for it, they simply ignored it. Absolute filth. I have no idea how this hotel got 4.5 stars but DO NOT STAY HERE.