Grand Mercure Curitiba Rayon

O quarto estava com a pintura descascada. O lixo não foi retirado na limpeza. O serviço do restaurante é excelente, os atendentes gentis. Mas a estrutura do hotel nos quartos ficou bem a desejar. O lençol solto, cama mal feita.

O hotel é muito bonito e limpo. Possui boa localização e excelente café da manhã. O único ponto que gostaria de informar é o estacionamento. Acredito que devido o estacionamento do hotel estar lotado, eles utilizaram um outro estacionamento perto, para atender aos hospedes, porém os manobristas demoravam muito para trazer os veículos. Tivemos momentos que demoraram mais de 20 minutos ...

Good location; comfortable bed; nice shampoo, conditioner and soap from Occitane

Sim

Great personal, good location, excellent breakfast.

O hotel já é mais velho mas é bem Localizado, os quartos são bom s cama boa chuveiro bom porém decoração e estado já mais velho Café de mash muito bom

Staff, Breakfast, cleanliness

Equipe muito gentil. Destaque para a Duda, que trabalha na recepção e aos demais funcionários, inclusive no café da manhã, que por sinal é maravilhoso. Todos de parabéns! Pretendemos retornar.

AVOID THIS HOTEL. What we experienced was completely unacceptable for any establishment claiming to offer hospitality. From the beginning, it was clear the hotel suffers from serious operational failures and a lack of basic customer service standards. The staff consistently demonstrated confusion and an inability to perform even the simplest tasks. Room-cleaning policy: The hotel informed us that rooms are not cleaned at all for stays longer than two days. No housekeeping, no restocking of towels, nothing. For a hotel, this is both unsanitary and unreasonable. Front desk incompetence: We submitted our clothing for laundry on Friday evening. When we requested it on Saturday, the staff mistakenly assumed we were checking out and returned only our previously worn items. Even after our lawyer clarified—in Portuguese—that we were staying an entire week, the hotel only then sent the clothes to be cleaned. By Sunday afternoon, they admitted the laundry had been lost entirely and they could not locate any of it. When we asked how such a failure could occur, the staff simply shrugged and stated there was nothing they could do. No apology, no accountability, no urgency. Across three days, we dealt with: • No room cleaning • No towel restocking • Lost laundry worth thousands of dollars • Completely indifferent staff While we eventually received a refund for the stay, the financial loss of our clothing—and the hotel’s dismissive attitude—was infuriating.

DO NOT stay at this hotel. It's more of a hostel. The rooms are subpar- the hotel staff members act like they never finished grade school. They lost our clothes when we sent them to the dry cleaning, HOW DO YOU LOOSE 20 clothing items?!?!?!??!?! When we complained, they didn't care and said, "There is nothing we can do." BUT WE GAVE YOU THE CLOTHES!!!! HOW DO YOU LOOSE CLIENT CLOTHES!?!?!?! The attitude of the staff was infuriating dealing with them on a daily basis. Beyond the incompetant staff, they do not clean the rooms even if you request for it. Our business group booked the stay at the hotel for a week and no one cleaned our rooms.... when we requested for it, they simply ignored it. Absolute filth. I have no idea how this hotel got 4.5 stars but DO NOT STAY HERE.

Ótimo hotel, com boa localização

Quarto bom e equipe rapida

O mobiliário tá horrível

Sensacional

Excelente hotel! Tudo bastante limpo, café da manhã excelente, atendimento bastante atencioso.

Ótimo

Ótimo atendimento

The room they put me in was not super welcoming, very cold. Didn't have lotion, robes or any other basic items like this that a hotel of this caliber usually has. The window was very small, just a cold, kind of bland room overall. Clean though. The breakfast was nice.

Quarto velho, o hotel não tinha lugar para estacionar nossos carros durante as 2 diárias, em nenhum momento, precisamos parar num estacionamento externo, o que foi ruim! O café da manhã, no entanto, era bom!

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