DoubleTree by Hilton Quebec Resort

スパに入りたかったが水着を忘れてが入れなかった。レンタルも購入もできず.... 綺麗な施設で快適です

All the check in and room were amazing. But the noise in the room from the elevator was terrible. We had a hard time to sleep. Also had noises from above. Should have got a different room. Love having the EV chargers on site.

When we booked there was hairs in the sink, and even a white hair on my fork that I didn’t even notice until I bit into some food. The restaurant had the best grilled the food is somewhat greasy and it mainly doesn’t really meet the standards of what you pay, and don’t even get me started on the supposed “spa” the hot tub water was lukewarm like it’s actually very cold barely warm and the sauna was very cramped it could barely hold 4 people, oh and the gym was the bare minimum.Overall the beds where the best part of the hotel, which sounds insane because you’d expect more from a hotel owned by Hilton. Overall I don’t recommend it and you also have to pay an additional fee so avoid this place if you come to Quebec City.

It could be better

Very nice

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We recently stayed at the DoubleTree hotel and, as loyal guests, were disappointed with how part of our stay was handled. We originally booked 7 nights and later added 1 extra night at the beginning. The rooms were exactly the same, with the 7-night stay supposed to have a better view. When we arrived, the gentleman who handled our check-in was professional and reassuring. He also explained that, in the system, our two bookings were considered different room types but that the hotel would try to make the transition as smooth as possible. We completely understood that the better-view room wasn’t available at the start, and that was totally acceptable to us. We even handed our keys back at 9:00 am when we went out for breakfast, specifically so we wouldn’t delay housekeeping or their work. What wasn’t okay was being required to fully check out, put our luggage in storage, and then check back in later instead of the hotel helping with the transition. We didn’t receive the new room until 4 pm, so we waited in the lobby for hours. The receptionist around 1–3 pm was quite rude, although the lady on duty after 4 pm was kind and professional. We’ve stayed at DoubleTree many times and usually enjoy our experiences. This time just wasn’t at the level we expect from a 4-star hotel.

Rooms were clean and had a unit to control temperature luckily as it was too hot on arrival. We loved the outdoor pool!

Big room size, outdoor spa and sauna are nice add on, bed really comfy and welcoming staff

Room clean and great spa.

Amazing service and value for this property. Front desk staff was awesome. The breakfast buffet had lots of options and was cheap, but with quality food items.

Everything was Perfect!

La chambre propre et personnel accueillant

The whole stay was excellent, staff were very accommodating even though it was during Christmas time and short staffed, the amenities were excellent, the breakfast was delicious. We will be back in the summer!

One of the house keeping lady staff is disrespectful.

Chambre propre et bien aménagée

Everything was great

Everything was wonderful

La suite 1 chambre était parfaite et confortable! Seule la piscine chauffée nous a déçu, l’eau pas assez chaude et sale et sans éclairage à l’intérieur.

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