DoubleTree by Hilton Quebec Resort

Very nice

.

We recently stayed at the DoubleTree hotel and, as loyal guests, were disappointed with how part of our stay was handled. We originally booked 7 nights and later added 1 extra night at the beginning. The rooms were exactly the same, with the 7-night stay supposed to have a better view. When we arrived, the gentleman who handled our check-in was professional and reassuring. He also explained that, in the system, our two bookings were considered different room types but that the hotel would try to make the transition as smooth as possible. We completely understood that the better-view room wasn’t available at the start, and that was totally acceptable to us. We even handed our keys back at 9:00 am when we went out for breakfast, specifically so we wouldn’t delay housekeeping or their work. What wasn’t okay was being required to fully check out, put our luggage in storage, and then check back in later instead of the hotel helping with the transition. We didn’t receive the new room until 4 pm, so we waited in the lobby for hours. The receptionist around 1–3 pm was quite rude, although the lady on duty after 4 pm was kind and professional. We’ve stayed at DoubleTree many times and usually enjoy our experiences. This time just wasn’t at the level we expect from a 4-star hotel.

Rooms were clean and had a unit to control temperature luckily as it was too hot on arrival. We loved the outdoor pool!

Big room size, outdoor spa and sauna are nice add on, bed really comfy and welcoming staff

Room clean and great spa.

Amazing service and value for this property. Front desk staff was awesome. The breakfast buffet had lots of options and was cheap, but with quality food items.

Everything was Perfect!

La chambre propre et personnel accueillant

The whole stay was excellent, staff were very accommodating even though it was during Christmas time and short staffed, the amenities were excellent, the breakfast was delicious. We will be back in the summer!

One of the house keeping lady staff is disrespectful.

Chambre propre et bien aménagée

スパに入りたかったが水着を忘れてが入れなかった。レンタルも購入もできず.... 綺麗な施設で快適です

Everything was great

Everything was wonderful

La suite 1 chambre était parfaite et confortable! Seule la piscine chauffée nous a déçu, l’eau pas assez chaude et sale et sans éclairage à l’intérieur.

웰컴쿠키부터 사우나 핫텁 객실 청결도 모두 좋았어요

Le contenant de la crème à main était vide et il n’y avait qu’un seul verre pour le café… En dehors de ça tout était très satisfaisant!

Franchement au-dessus de mes espérances, tant dans la vitesse d'exécution pour le processus d'arrivée incluant le délicieux biscuit chaud que rendue à la chambre où tout est impeccable et confortable.

On a beaucoup aimé notre séjour ! C’est notre choix de prédilection pour la ville de Québec !