Hilton Garden Inn Kitchener/Cambridge

環境に配慮して、タオルの交換や紙コップの補充を含めたお部屋の掃除は４日に一度しか入りませんが、お願いすればやってくれるのがありがたかったです。 個人的には必要だったのは紙コップとコーヒーの補充、ゴミ箱、タオルの交換くらいだったので、フォームなどにチェックを入れて選べるといいなと思いました。

対応は良かったです

508 bathroom shower was unclean, shower head was brown and clogged, there was no water pressure in the shower head nor the wand. The room was nice and the staff were excellent. Overall 3 out of 5. Fix the shower.

Room could be cleaner with better attention to details.

Everything was great

Room was clean

The only thing I didn’t like was that there wasn’t much lighting in the room. Made it harder to get ready as a woman. Also the water pressure in the shower was weak and didn’t see the hot and cold part so I burnt myself a couple of times.

Not bad

Staff was lovely and helpful

Room had stains Floor was not clean spots everywhere

Clean rooms, courteous staff, good breakfast

The room was alright - definitely not properly cleaned. The pool was disgusting - it was cold, filled with scum and bugs and no sign saying out of order. When I inquired they said maintenance would look into it but we never saw a change (in the time we had before kids’ bedtime).

Cleanliness of the room and facilities was great!

Staff was generally positive and proactive, restaurant in lobby is good. Had to call a few times to get housekeeping because they skipped my room on the every other day basis. Had to clean bugs out of the pool everytime I went swimming otherwise a really nice hotel.

Was ok.

The tv was not working so I did not get to enjoy my show which was a high part of my stay that I did not get to do. The heater made loud noises, you could hear everything in hallways.

Room was nice. Staff very friendly and helpful but pool was not swim able due to the frigid temperature. It also did not open till 9 am. No hot tub.

Great stay, comfy beds, clean but needs a bit of updates

Actually i didn't get to stay there because of the bad snow storm & below zero temps.I was coming all the way from grand Rapids , Michigan ,6 hours away & couldn't drive there for the wedding i was supposed to attend. But Expedia or the hotel wouldn't give me a refund. This was an unexpected cancellation that i didn't anticipate & wish I could have gotten money back Or exact credit for a future stay.

Rooms were great everything was nice and clean. I wish their were more pillows.