オテル メゾン デュ ジェネラル

Breakfast excellent

Nice and clean room, staff very warm hearted and helpful, close to all main places to visit. No elevator may be a issue if u carry large and heavy suitcases

L’hôtel se situe dans le Vieux-Quebec, c’est une hôtel rustique, j’adore!! La chambre est petite mais parfait pour 2 personnes avec toutes les commodites. Petit déjeuner inclus et la chambre était à un prix très abordable. J’y retournerais sans hésiter.

Breakfast was good and the location. Everything else was terrible

It was a good stay, decent room for the price and clean. Hard to see the building and the sign or name of the hotel. No staff in reception you will call them if you have question or anything else. You will check in by yourself, get the key and go to your assign room. They offer breakfast voucher which is good!

The location was perfect. It was right in the heart of Old Quebec city making it very convenient and walkable to the city center. The breakfast during my stay was included and staff at the hotel restaurant was very accommodating and courteous. The room was small not much amenities but will do. Our view from the window was emergency staircases, it would have been okay but it had old wet boxes that was piled up making it a hazard and an eyesore. The front desk staff could need some touch up with friendliness and maybe look a little less stress and put on a some smile, it's front desk after all.

Breakfast was in a nearby restaurant and was OK. The downside was with the room having an emergency exit through a window that I could not lock, at least one broken light bulb, a coffee maker with no nearby electrical sick nearby, and a TV package that only showed French Canadian programmes

La chambre était propre par contre l'air climatisé ne fonctionnait pas,la télé ne fonctionnait pas et au plancher un plinthe de métal avait un coin qui remontait c'était un peux dangereux car c'est la place où on passait.

Staff was great and highlights were walkable

Proximité de tous, les déjeuners au Sagamité sont incroyables, un excellent accueil et très bon rapport qualité prix 👌

This hotel is very poorly advertised. I booked a room with two double beds and free breakfast included. First off, the room we got does not correspond to any of the photos provided on Expedia. The layout was questionable at best, starting with the fact that there was a sink in the middle of the room. The ceiling light kept blinking on and off to the point that we had to turn it off entirely and rely on the other lamps for lighting. And finally, the cherry on top, there was absolutely no breakfast. We were told at the front desk that no breakfast is offered on weekdays. Then why are you advertising free breakfast on Expedia? I had to call Expedia, who gave us a voucher as compensation, but the hotel assumed zero responsibility. They are fully aware of this false advertising, they told me so, yet have made no effort to fix their posting. The response was basically, “Oh yeah, Expedia hasn’t changed it. You have to call them.” The only good thing was the location, very central and close to everything. However, for ~$230 CAD a night, it was not worth it. It’s giving hostel… except you’re paying hotel prices.

The check-in was confusing, message on Expedia says it’s at another address but it’s actually at the hotel. Staff was okay, room was clean minus the floors. Coffee machine didn’t work. Wasn’t offered the breakfast/told where to get the breakfast.

We booked a two night stay for the 2026 Winter Carnival. We had room #1 right at the entrance so our windows faced the Main Street. There was a plenty of activity, with a steady stream of excited people walking by. The music from the Carnival was a bit loud late into the evening but it was all part of it! The room was very small and a bit dark, mainly for showering and sleeping but warm, clean and comfortable. The history of the building was beautiful as well. It’s located on a one way street, you can park briefly to unload and paid indoor parking is literally steps down the street. We paid $25 per day to park. The coupons for breakfast at the restaurant next-door for the included breakfast was basic but you had the option to order from the menu with a $10 per person discount. The breakfast was delicious but be prepared to wait because in our case, there was only one server both days for the entire restaurant. Also, on Expedia, it directs you to check in at a different location, which was 3 Ursula - don’t bother, it doesn’t exist! Check in during their business hours right inside the hotel at 72, rue Saint-Louis. We had a great time! Great value for the money.😊

Good

Everything about this hotel was great- we traveled with our 3 little ones and it was very safe to go in / out, quiet (during NYE -so that’s something!), super close to all the things (5-10 min walk!) Giving it a 4-star because we had to split our family in 2 different rooms, next to each other but not connected. Also, having drying devices for the winter gear would be super convenient. It is an old building, we were aware that there are no elevators so that wasn’t a problem, door is handled with a key, front desk is only available at certain times of the day. The breakfast was amazing, convenient that it’s served at the restaurant next door. Would highly recommend! Give them a call ahead of time to make sure your needs are covered :)

Comfortable room, fair for the price.

Staff was nice et really quick check in!

The room was OK, They only put one light bulb in each light fixture which made it rather dark in there. Getting a key to the room was a bit of a challenge, although we did arrive before check-in. The breakfast was NOT included as advertised. The desk girl said she was going to refund $24.00 which I don't see on my statement, and breakfast ended up costing $58.38 per day (to be fair, that included a 20% tip) at Le Cafe de Paris - the included restaurant.

Chambre propre et personnel courtois. Seul bémol est que notre chambre était près de la rue et donc on entend le bruits des voitures la nuit.

More like a rooming house than a hotel. Front desk not staffed, and I could not get in to the adjacent property to talk to someone at the front desk there (though it did not look like someone was at that desk either). Single room was very small with nowhere to put suitcase. All in all for the price, it was a place to sleep and shower-clean, but kind of "worn out".