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Staff

Parking options available

Room was clean, windows don’t lock, property old and plenty of parking

Requested a certain room ...since we always have stayed there but never gotten it. The room we stayed in ...had nail clippings on the floor and small bugs crawling around

It was ok to stay for one night, but building looks very outdated . Noise from street at night.

So it’s basically an old motel. The front staff were nice to deal with and courteous. The initial impression of the motel was it’s old but looks clean. Our room looked clean and had what appears the standard hotel furniture. Sheets and towels smelled clean. The door at the bottom had a gap enough to let the outside light in. The sheers for the window were gone. The baseboards were scuffed and dirty. The floor near the door seemed a little dirty. Overall, for the price I paid for a room in the area its was okay. Maybe expected the hotel chain to clean it up better as it is an old hotel. Would I come back, probably not.

Breakfast available and clean

Although the room was serviceable, you didn’t want to look too closely as there were bits of filth on the floor, there was no hairdryer, we each got one towel and the room smelled like smoke. The window didn’t fully close, which was OK because it was a hot weekend, but we woke up every morning to some sort of workers crew of 50 or more men outside of our window having a powwow with cheers and clapping. We booked the hotel because of the price and the pool and thought a Ramada was a safe bet. We could tell that people were living in this hotel month to month, lots of smokers. The first impression as you pulled up was interesting as somebody had hit the overhead carport and it had never been fixed. It seemed like from the outside all the rooms had different curtains and there was a security guard as you first walk in, which didn’t inspire any confidence We never went to the pool because it looked questionable from the outside and lots of the grounds had left over bits of remnants of the hotel. Piles of microwaves and tires and ironing boards just stacked in corners of the parking lot. $200 a night really doesn’t get you much anymore. Certainly no breakfast.

It is an older hotel likely in need of renovation, but for the price you can’t beat it. It was clean and quiet enough despite being right next to the Lougheed hwy. The staff was lovely and helpful! Comfortable beds and clean overall, just an older place.

Easy access on and off the highway. Ample parking. Comfortable, clean (minus a smell on the fridge, nothing baking soda wouldn’t clear up). Dated bath taps/faucet - not a big deal, dated - retro Would stay there again if in the area

It was all ok!

I arrived at the hotel at 8pm on a Saturday evening the day before the Sun Run (i.e. a VERY busy weekend in Vancouver) and the room was DREADFUL. The smoke alarm was hanging by wires from the wall and the window leading out to the roof-top terrace had no lock. I went out on the terrace and was able to easily slide the window open and enter the room. I raised my concerns with the receptionist and received the worst customer service I have ever experienced. She said "It's not my fault", "I can't do anything about that", and when I said that I would be in the room with my 4 year old and 7 year old daughter and just wanted them to be safe, her response was "Go and find another hotel then". At 8pm on the Saturday night before the Sun Run. I asked to speak to the manager and was told there is no manager on duty until Monday. What kind of hotel does not have a manager for Saturday night when it is fully booked? Eventually I found a security guard and had him lock the access door to the rooftop terrace and I found a window rod to jam into the window space so that it could not be opened from outside. This hotel is a shambles and the receptionist is the most unhelpful, rude person I have ever dealt with in any sort of customer service interaction. I will NEVER stay at this hotel again and recommend anyone else concerned about their child's safety do the same.

The property is very dated.

Bugs in the room. Food was terrible

The hotel was super run down. The reason we booked it was so our kids could swim, but they had private lessons happening in the pool on the Friday evening when we went to go use it. The pool is small, so my daughter wasn't able to enjoy using it at all. She sat in the hot tub with us for the most part as there were multiple lessons back to back…so it was very disappointing. The beds did seem clean and were decently comfortable so that was the only reason we gave it a couple more stars.

old guy is good at the counter but other employees(Girl and Indian guy) were so rude

Room clean stuff are great didn't get breakfast parking was okay

Rooms around us were over packed and guest sat outside our window and had loud conversation

Nice lobby with free coffee machine. The staff were very friendly. The gym was adequate but the pool area could use a bit of TLC. The adjoining restaurant had good prices and large servings. I would stay again!

The price is reasonable. The staff was very slow to check in. The pool area was weird. We could hear the neighbors as if their door and our door was open. We did not get a good night sleep.