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Good and friendly hotel staff

We chose to stay here for our anniversary weekend and were very happy with our decision. The room was clean, spacious, and comfortable. The front desk staff were friendly and welcoming, and parking was easy and accessible. Being located right across from the outlet was incredibly convenient, and the price was great for what we received. We would definitely consider staying here again on future trips. Thank you!

Yes, but it's a pay parking lot

Where do I start. First off the hidden fee's are ridiculous! I paid 20.00 per night for parking so with 2 cars for the 2 nights the total was 110.00. Why? There is no security for parking. I witnessed a car beside mine get the window smashed and broke into if I wasn't walking out my car would have been next. So what is the parking fee for? I also paid a resort fee for the both nights 39.90 in total, but the pool was too cold for the kids to swim and there was no breakfast. They give you a 15% off breakfast voucher except the restaurant wasn't open for us to have breakfast. We paid a 4.8% marketing fee. I will never understand why customers are paying for your marketing. There is also a room tax per night and a separate HST tax and another HST Other tax on my bill. The hidden fees when booking are absolutely horrible. What should have been a 400 dollar stay turned into an almost 600.00 stay The Friday night I had to clean the tub out for the kids to shower because there was pubic hair and long hair in the tub. There is also a small stain on the window curtains that looks like blood. The staff was super nice and the rooms are a great size but that is about it I will not book here again.

Average hotel on the strip in Niagara. I was really unimpressed that there was a surprise « resort fee » charged when I arrived. This is not listed on the listing. Apparently it is for access to the amenities, which are only a pool and gym. This is not a resort, it is just a hotel and they are just normal hotel amenities. It’s basically a scam. Generally this platform is very good at tracking all the details of properties, but this is not the case here. Be prepared that the price you see here may not be the total price. When I raised this issue with the staff, and showed them that it was not on the listing or on my booking confirmation, they said there was nothing they could do and they would bring it to the manager, but then when I followed up, they had not escalated it. Seems like they aren’t interesting in rectifying it and continuing to run the scam. Disappointing for a Ramada. I would expect more from a hotel affiliated with a chain.

Spacious room. Good for family. Small outlet across the hotel. Staff are nice and helpful.

Clean room, good location and spacious room

My stay at the Ramada was disappointing due to pricing issues, room problems, and poor amenities. At check-in, the price I was charged did not match my Expedia booking (excluding $20/night parking). The manager, Daisy, said Expedia’s pricing is wrong and suggested using Booking dot com next time instead. I showed my confirmation, but she still charged more. She claimed an email with correct pricing was sent, but we checked my Expedia account together and it wasn’t there. I also saw two other guests dealing with the same issue. Our conversation went on for 20-30 mins before I gave up. It was a $10-$20 difference they just would not budge on. Room issues: First room faced the highway, extremely loud noise through the AC vent, no one could sleep well that night We were moved to a quieter room (much better) TV was blurry in both rooms (likely signal issue, not the TV) Water in both rooms was scalding hot (safety concern, especially for kids) Amenities were a disgrace so not sure why there is a 'resort fee': Gym: 2 bikes + 1 rowing machine, very outdated, basement, no windows, poor ventilation Pool: cold, dirty, basement location, no windows, poorly maintained The good - The room was large and clean, the water pressure in the shower was good. The bed and pillow was clean and comfortable. The location was not as sketchy as other areas on the street. Overall, lack of transparency and accommodation from the staff over a $10-$20 difference

Excellent staff and large suite rooms

Staff are friendly. Unfortunately we could not access the pool table due to renovation. Mattresses are too soft.

Great

Room was clean but lighting was minimal and we found the room to be a bit dark. The hotel definitely needs upgrades and renovations. The pool was small and looks quite dated. The location was ok. The staff informed us they lock the front doors at night which is questionable. They also charge $20 for parking which is ridiculous. Lots of hidden fees.

Amazing Staff and pet-friendly

So many charged extra paid for everything you can drink the water bottle because you have to pay $3 dollar par bottle you have to paid for the marketing of this place 🤔 😒 not to happy with all the extras chargers i paid $50 extra 😑

Very clean room and professional staff.

Great price , Good location, spacious room and friendly stuff .

Our expectations extremely met

Room very cleaned staff very friendly we enjoyed our stay

It was a great stay, very clean

Clean And spacious