The Ritz-Carlton, Santiago

プールの水が冷たく泳ぐことを諦めた。温水プール にして欲しい。

古さは否めませんが、その古さも良いエッセンスにして、趣きある雰囲気が楽しめます。立地も良く、10階のコンシェルジュサービスは素晴らしいの一言。スパの施設環境はシンプルですが、丁寧です。サウナも充分な熱さを提供。 レストランのワインサービスマネージャー(Diego)は、こちらの希望を見事に叶えたチリの逸品を提供してくれるはずです。 クラシカルで落ち着いたバー、ピスコサワーは柔らかく繊細な味わい、ガツン系がお好きな方には少し物足りないかも。マッカランのセレクションには圧巻するはずです。 6日間の滞在はサンチアゴを心温まる素敵な思い出にしてくれました。おススメです。

繁華街の大通りに面していたが、静かでゆったりしたホテルだった。

評判通りの高級ホテル。ポーター、レセプション、コンシェルジェ、ルームサービス、エグゼクティブクラブラウンジ、シティツアーなど、すべてのホスピタリティーサービスのレベルが高い。客室の機密性も高い。

Couldn’t fault the hotel. They were very accommodating and the staff everywhere were incredible, Patricia in the restaurant was fabulous and really helpful. Great location. Very spacious room.

Adorei a estadia. Quero aqui descrever um problema que, ao meu ver, só reforça a qualidade do serviço. Fui ao restaurante e o garçom se confundiu com meu pedido. Trouxe-o errado. Reconheceu o erro e me ofertou mais uma taça de vinho enquanto esperava pelo pedido correto e ainda me ofereceu um cafezinho de cortesia. Ou seja, o problema não é errar, é como se comportar após o erro.

Excelente hotel con un altisimo nivel de atención y trato e instalaciones de excelente nivel

Hotel muy bien situado excelente personal pero muy muy vieja la propiedad. Incluso ya huele a viejo Todo está muy viejo

One of the new vest hotels I have ever stayed at. The amenities were fabulous, like cation is great. Staff was above and beyond, so friendly and helpful, phenomenal!! I would choose this hotel in Santiago and very time I visit.

The property and staff never fail to impress. They remember who you are and what you need and approach their jobs like a craft with great enthusiasm and wonderful service. I would dream of staying anywhere else.

Excellent location, great staff, we enjoyed the pool and fitness areas very much.

Entire staff was unbelievable!! Great location.

The hotel is very well located, Las Condes is a beautiful and convenient neighborhood. The staff is friendly, though not exceptionally so. As for the hotel itself, it feels like it has seen better days. The luxury here is somewhat dated and hasn't been well maintained over the years, it's a has-been property, which makes the pricing hard to justify given what you actually get. With some vision and investment, it could easily compete with more modern luxury hotels. For now, though, the price-to-value ratio falls short.

We arrived on a Saturday evening. The hotel staff (entrance and reception) were distant and not helpful. The same on Monday morning at the concierge, while asking for information. Seemed like the staff were doing us a huge favor. The only reason I did not give a lower grade is because the quality of services improved a lot from Sunday evening. I stayed in Santiago many times before in another hotel, with far better service and newer rooms. Decided to try a diferent hotel this time and regreted.

Barely acceptable. Definitely does not meet the criteria for a star hotel

Excellent all round. Great safe location with many attractions shops and restaurants nearby. Great staff. Breakfast buffet superb. Nice room with all the amenities. Highly recommended

Frühstücksbuffet, Service, Freundlichkeit des Personals sowie Sauberkeit waren top und auf hohem Level.

A wonderful hotel!!

Pool

Todos gentiles y amorosos Servicio impecable. Vamos a regresar seguramente. KIER familia