パーク ハイアット深セン

とてもスタッフの対応が良く、素晴らしい時間を過ごせました。

何から何まで最高のホテル

Yes

Wonderful room with fantastic view. Staff super helpful and attentive.

Amazing

綜合環境及服務都非常滿意👍地點亦非常方便。

Nearly perfect corporate luxury hotel experience. I especially appreciate the eco conscious efforts such as the water packaged in paper instead of plastic.

Beautiful hotel, excellent service. An overall great experience!

Very nice!

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My stay at the Park Hyatt Shenzhen was a study in contrasts. The hotel’s location is perfect, and the service from all staff—from the proactive bellmen to the diligent housekeepers—was truly exceptional and the highlight of my stay. However, this positive experience was severely undermined by critical failures in room facilities, unacceptable for a luxury brand. The refrigerator did not cool at all, spoiling food. The TV remote was largely non-functional, making it impossible to change channels without restarting the television. Furthermore, the bathroom's magnifying mirror was broken and unusable as its hinge was loose. These are not minor issues; they point to a serious lack of maintenance and management oversight. It's a shame to see the hotel's excellent staff being let down by failures in basic hardware, which ultimately tarnishes the Park Hyatt reputation.

Rooms were clean. Staff was extremely friendly and helpful.

僅僅幾天前住的大套房，和今次的普通天際房對比， 感覺服務差得很遠；服務是完全看房間類別可以理解，但是離譜的是我當晚跟禮賓說需要一條充電線，然後去了洗澡，開了請勿打擾的燈，但是正在浴室的時候聽到外面服務人員直接進來了跟我說放在房間裡面了，這件事會不會太離譜了一點。

酒店為男朋友安排特式生日佈置、賀卡，及生日蛋糕，非常有心思，酒店室內泳池尺寸和水溫適中，更衣室內有按摩浴池，環境設施周到。 48樓酒吧有歌手唱歌，氣氛很好。 所有酒店職員都很有禮貌，特別謝謝職員Sunny 解釋詳細貼心周到。

生日慶祝 幫我升級了大套房 還有玫瑰花瓣 送了蛋糕和紅酒 很驚喜 酒店甜品水平很高 房間設計很多細節做得很好 到深圳會再繼續住

I guess I’m not welcome from thiis hotel from the very beginning. I checked in with my husband and we gave them both our documents whilst checking in. But when we went into our room , the tv screen which showed our surname in the screen was wrong . And the turn down service .. was the worst I ever experienced in the five star hotel in my life. The washroom was never replenished or cleaned . And they only placed one bottle of water and slipper on the bedside which indicated one person was staying in the room . I talked to the manager , he apologized but his attitude was not caring and just asked me what he can compensate.. To he honest, I don’t want complimentary breakfast etc . I jusf want their sincere apology but it didn’t happen . I will never stay in the Hyatt group again .

Everything arrangement from the staff is prefect

This was an amazing hotel to stay at. Service and breakfast was excellent.

酒店整體裝潢有格調，簡約時尚，非常滿意！房間寬敞美觀，十分舒適。酒店職員態度殷勤有禮，貼心處理顧客所需。可惜沒有到酒店餐廳用膳，期待下次入住再體驗！