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This hotel could be grand, but it's in a very poor state of repair. The room we had was on the top floor, boiling hot. tatty mis matched furniture, bedside lamps not working. The curtains were inadequate, and there was a bright search light above each window meaning that it was blindingly bright all night. Windows filthy and in a very poor state. Shower didn't work!!! We only stayed one night as we were heading for Poole for a ferry early. The only thing that is good is that it's down a track and has safe parking!! didn't have any food so I can't comment. Room 20 is the worst room in the property

Better lighting in car park when it's dark. Difficult to see where the disabled spaces are

The hotel got the basics right. I booked this hotel because of the pool. Which on both days was shut. The rooms were clean and well kept. Food was aimed for a 5 star palte, but i would give it 3. Beautiful gardens and very friendly and helpful staff.

Nice Friendy staff and fellow guests. Asked for a few things to be put right such as the right sized coffee cups for the coffee machine. All these requests were rectified straight away. Very suprised and disappointed to be told that our room was not entitled for a bed make up,change of towels or general clean unless we were staying for 4 nights or more (we were staying for 2). Hotel was clean but smelt a bit of dogs. Seemed to be more dog friendly than child friendly. No mattress was initially supplied for cot.

Here’s the thing, this is an absolutely beautiful establishment. Everything about it is gorgeous and you feel like you are in Bridgerton. But the weekend I spent there was overshadowed by the fact that I am fairly certain half the staff were new to the job, not inly to this establishment, but to hospitality. I don’t know which one of them were the manager, but I hope they are aware they are doing a horrible job. The staff were disorganised, and they were absolutely horrible trained. It was constantly up to the guest to point out things that the staff should notice. If you, whatever job you have, walk past trash or dishes/glass, take them with you! Check that everything in the room works. When you walk through the buffet, check if anything is empty and refill it. And for heaven’s sake, if something is delayed, let the guests now. Everyone was really polite, very nice, as people they were amazing. And they did try, it just felt like they had no idea what to do most of the time and was just milling around until someone pointed out stuff to them. Or you couldn’t find anyone at all, which when I assume they had a staff meeting doing rock, paper, scissors to figure out who had which job. But this can luckily be fixed and I hope it will, because it’s way to pretty of a place to be treated like that.

We stay in this hotel a couple of times a year en route to Poole, each time we see no maintenance whatsoever. Everywhere is tatty, the shower in room 20 doesn’t work, the room was roasting hot, and there are 2 outside lights on all night directly above the 2 windows. We had to stuff towels along the curtain pole to try and block it out. The furniture is very cheap tatty pine. The bed and sheets were very comfy though, I’ll give good marks for that. The bedside light doesn’t work. No headboard. We couldn’t complain as it was 11pm when we got to the room, and we left before 6am. No toiletries in the room at all. This hotel should be stunning, but I’d be so disappointed if I’d booked a nice break, every footstep creaks and doors bang!! Sorry but we shall find somewhere else from now on!

"Single beds" turned out to be a sofa bed and a space saving temporary frame with mattress. Tap for shower was broken. It took speaking to three members of staff to get cooked breakfast premium refunded as it was not needed. What was surprising and quite shocking was that the staff seemed disinterested with resolving the situation. It's a shame as the building and grounds are really quite impressive.

The chef slagging the family off when we complained about the burger so I turn paid in full

Characterful property, though the most interesting downstairs spaces didnt seem to have much function - it felt like they were a corridor to the restaurant. We were in a modern ground floor room - pleasant but some fittings looked a bit tired. There was no aircon. We were charged almost £100 for dinner for 2 (without wine). Food ok but not special - i was not even offered a bread roll with my soup. Most other diners seemed to be families with rather noisy children - overall it felt somewhere between fine dining and a holiday camp. At check in i was pressed to book and pay for breakfast, which i did. Next morning i was told by restaurant staff that they had no record of my booking

Very good

Great Location Terrible marketing of the place and what it Could offer. Needs some TLC, and a review of safety to escape or if you had an emergency No phones in room Reception not maned at night. given a pass number to gain entrance. Just so tired!!

Great potential but turned into an awful night stay The window only opened about 10 inches and there was no breeze the room can barely fit a double bed in but they’ve squeezed a toilet and a dirty shower. (Sink is randomly in the bedroom) can barely walk around the bed. It was SO HOT we couldn’t sleep staff said nothing can be done don’t have any fans. They need to invest in better amenities as quite frankly not possible to sleep in that condition. The bathroom door fell apart in my hands it was just a very disappointing room. The hotel itself was lovely. It’s a shame the bar staff was never at the bar.

Feels tired and in need of a refresh. Old fridges and spare beds/mattresses sitting in corridors when they should be stored away. They host weddings which I feel like they should share with you if one is booked during your stay as it’s incredibly loud. Staff very friendly.

The hotel was ok. I found the staff friendly and helpful. For us the downside was the restaurant. The staff missed things off when we ordered the food.

Beautiful property and grounds set in woodland. Very peaceful location. Very clean throughout. My bedroom was spacious with comfortable bed, and plenty of tea and coffee supplied!

Such a beautiful external bul

We had a lovely stay at Bartley lodge. Beautiful manor house on lovely grounds. Good value and good size family rooms. We loved that the pool had long opening hours. We had dinner onsite one night which was delicious and kids menu too.

Not Good. Nobody on Reception on arrival. We waited 15minutes until someone turned up. We had Sandwiches and Drinks in The Garden. Cutlery and Condiments not offered. When we received them both the salt and pepper were empty. The table wasn’t cleared for 2 Hours. I checked in on line but that was a complete waste of time! The Receptionist asked me all the details again. The Manager didn’t acknowledge us and all of the staff needed training as there didn’t seem to have any Customer Service Skills. The Restaurant Food was good and one waitress stood out and had excellent social skill. I think her name was Ria. Very uncomfortable beds.

I was a little dissapointed with our stay. We booked this place as we were visiting peppa pig world but wanted somewhere a little nicer to stay than the local holiday inn. Upon arrival we were informed there would be no house keeping during our stay, this meant we'd ran out of tea bags on the first morning and both the bins were overflowing as we were staying with out 3 year old. We had no soap, shower gel or shampoo in our room, i did try to ask at the front desk but gave up. We had an issue with our bath on the first night, the plug wouldnt release to drain the water. We had to get staff up to the room to remove the plug and the following day they provided a new plug but it was too large to fit in the hole so we couldnt fill the bath up the next time. We had dinner in the hotel restaruant on our first night where the service was poor. We had booked a table but they didnt have a record of it. I order ateak rare and it was more medium/well. We ordered a round a drinks with one of the staff and after 15 minutes had to reporder as there was 'no record on the till' Our room was also over the washing machines so we were woken up fairly early to thrumming of the washing machines which was very loud in the room. All of this is a shame as the hotel and gardens are very beatiful and would otherwise make for a lovely stay.

Nice large Manor House hotel with extensive grounds. All clean and well looked after but a couple of areas could do with refurbishment now due to age and general wear and tear. Nice that they allow dogs. Great stay, friendly staff, many thanks.