巴特利小屋酒店

We booked this last minute due to terrible service from another nearby hotel. The staff were very helpful, attentive and friendly. We had the cosy double room which is very cosy but it suited what we needed. It had a lovely view of the gardens. The only negatives for the stay was the light above the sink (which is in the room itself) didn't work and unfortunately the second night the dogs at the nearby farm were barking all night (this obviously isnt the hotels fault) other than that we had a great stay and would definitely go back.

The hotel and grounds were lovely, cosy lounges, comfortable rooms, food good, staff helpful and friendly. The bathroom in our room needed some attention, the bath was blocked, water took a long time to drain away. Swimming pool was cold and needed a touch up of paint. Overall we had a lovely stay and nothing was too much problem for any staff.

First time on my own and staff was very kind Beautiful place will come back.

All good

Great

Great location for exploring New Forest area. Family friendly. Staff were nowhere to be seen during dining hours and while we were walking around the hotel during our stay? Service was poor during our meals. The building is beautiful but could use a major uplift in the form of fresh paint - all doors were dirty and scuffed. And all the furniture was well past its used by date, couches and chairs all lol tired and we’re sinking. Some money could be spent on making the interior match the exterior as it’s so beautiful!

Was informed i needed to book breakfast for a family of four to ensure they had enough and went down at 945 to find out they had run out of things we wanted, so had to check out with breakfast and find somewhere else. Not ideal.

Nice hotel with friendly staff. Food amazing and reasonably priced. They allow dogs to stay which is a little annoying especially when guests leave the dogs to bark in room!

The staff are really helpful and kind. Hotel is great and has a really nice kids room

Did not use

Lovely hotel stayed many times

No cocktails available Room smelt from previous occupants, housekeeping left doors open but still bad. Service in restaurant poor husband finished main course before I got mine due to issue in kitchen. Had to ask for our wine as they seemed to have forgotten it. Breakfast service also poor however would say the quality of food was good

I thought the rooms were very basic compared to the views online

Hotel was absolutely stunning, my second time staying. We always use the New Forest Hotel chains and they never disappoint. The lounge was cosy for a glass of wine after dinner. Staff were really friendly. The room was just what we needed for a night. The pool was clean and a nice size.

This hotel could be grand, but it's in a very poor state of repair. The room we had was on the top floor, boiling hot. tatty mis matched furniture, bedside lamps not working. The curtains were inadequate, and there was a bright search light above each window meaning that it was blindingly bright all night. Windows filthy and in a very poor state. Shower didn't work!!! We only stayed one night as we were heading for Poole for a ferry early. The only thing that is good is that it's down a track and has safe parking!! didn't have any food so I can't comment. Room 20 is the worst room in the property

Better lighting in car park when it's dark. Difficult to see where the disabled spaces are

The hotel got the basics right. I booked this hotel because of the pool. Which on both days was shut. The rooms were clean and well kept. Food was aimed for a 5 star palte, but i would give it 3. Beautiful gardens and very friendly and helpful staff.

Nice Friendy staff and fellow guests. Asked for a few things to be put right such as the right sized coffee cups for the coffee machine. All these requests were rectified straight away. Very suprised and disappointed to be told that our room was not entitled for a bed make up,change of towels or general clean unless we were staying for 4 nights or more (we were staying for 2). Hotel was clean but smelt a bit of dogs. Seemed to be more dog friendly than child friendly. No mattress was initially supplied for cot.

Here’s the thing, this is an absolutely beautiful establishment. Everything about it is gorgeous and you feel like you are in Bridgerton. But the weekend I spent there was overshadowed by the fact that I am fairly certain half the staff were new to the job, not inly to this establishment, but to hospitality. I don’t know which one of them were the manager, but I hope they are aware they are doing a horrible job. The staff were disorganised, and they were absolutely horrible trained. It was constantly up to the guest to point out things that the staff should notice. If you, whatever job you have, walk past trash or dishes/glass, take them with you! Check that everything in the room works. When you walk through the buffet, check if anything is empty and refill it. And for heaven’s sake, if something is delayed, let the guests now. Everyone was really polite, very nice, as people they were amazing. And they did try, it just felt like they had no idea what to do most of the time and was just milling around until someone pointed out stuff to them. Or you couldn’t find anyone at all, which when I assume they had a staff meeting doing rock, paper, scissors to figure out who had which job. But this can luckily be fixed and I hope it will, because it’s way to pretty of a place to be treated like that.

We stay in this hotel a couple of times a year en route to Poole, each time we see no maintenance whatsoever. Everywhere is tatty, the shower in room 20 doesn’t work, the room was roasting hot, and there are 2 outside lights on all night directly above the 2 windows. We had to stuff towels along the curtain pole to try and block it out. The furniture is very cheap tatty pine. The bed and sheets were very comfy though, I’ll give good marks for that. The bedside light doesn’t work. No headboard. We couldn’t complain as it was 11pm when we got to the room, and we left before 6am. No toiletries in the room at all. This hotel should be stunning, but I’d be so disappointed if I’d booked a nice break, every footstep creaks and doors bang!! Sorry but we shall find somewhere else from now on!