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Although the building was old, the room was c was old, the room was clean and the location was convenient. There was

Nice hotel and great value for money

Good size rooms, lovely staff, good breakfast, hotels dated but that didn’t bother us Great value for money

There was a good selection, although the Mushrooms and Black pudding were over done.

All of the above including the WiFi. I loved the hotel but didn't try the breakfast as we were to travel for an appointment.

yes

The staff are freindly helpful and always available. This is an old Victorian building with plenty of free car parking spaces. Within walking distance to the centre which is about 10 mins albeit uphill near the hotel coming back, there is a bus stop just outside and you can get the 36 bus to the bus station which is next to the train station and access to thd main shopping area

Staff friendly

Good location, short walk into town centre. Very helpful reception staff. Large very clean room and bath. Great to have full size bath. Large free carpark. Will definitely stay again.

We didn’t eat at the hotel but good, clean and warm hotel with helpful staff. Would stay again

Staff very good. Easy parking. Good breakfast with excellent service. Warm. Close walking distance to town centre.

Room was clean and comfortable, public areas were very nice and breakfast was lovely. Staff very attentive.

Cold buffet ok .Hot cooked tended to be cold

Perfect hotel for our Christmas trip with friends. Quiet location yet easy walk to town, lovely old hotel with bags of character, large car park and the staff were exceptional in all aspects of their service. Would definitely recommend this hotel and we will visit again.

My husband and I spent two nights in this hotel. We had a small dog with us Whilst the hotel rooms were clean and tidy we did not experience any other part of hotel as we had a dog with us. We also did not eat in the hotel as no area that allowed a dog. Our main issue however was no hot water in bath / shower only hot in wash hand basin. First complaint made at front desk on first morning. Advised to read instructions on how hot water works. At 4pm after a long rainy walk with dog we were cold and wet and looked forward to hot bath so following instructions ie turn on whb and bath we tried again No difference. All that happened was the wash hand basin overflowed ( obviously blocked) so now we had to dry the floor but still no hot water. 2nd complaint to front desk assured us someone would be there in ten minutes. No one arrived. Cold showers all round. Cold shower again on 2nd morning. On checking out I again complained to the manager who sent a staff member to room to check. I eventually left her after her running the water at least 20 minutes to no avail. Not sure the outcome as have not heard anything from the hotel. Disappointed to say the least. Our two night break in Harrogate was an unpleasant experience.

Room was clean, albeit dated furniture and decor. Double bed was small and short, and im only 5'10. Shower was poor, tap control was limited so either very hot or tepid. Reception greeting wasn't very friendly, i didn't feel my business was welcomed.

Plenty of parking, warm welcome in enormous reception with lots of comfortable seating areas, helpful local info. Comfortable rooms in grand old hotel. Some areas need a bit of paint but generally good condition. Comfortable beds.

Nice chracter hotel / spacious rooms / ³n

This was a last minute booking, price was a consideration as well as location. We arrived about 8 pm and were gone by 8 am, so not much time to use the facilities. We used the bar and met relatives. One of our party ordered herbal tea which took an age, and not much selection. We didn't eat at the hotel, so can not comment about the dinning facilities or quality of food. The room was clean and tidy. One shock, staying in Harrogate, and the hotel had Tetley tea in the rooms not Taylors!!! Check in and check out staff were polite and helpful. The general impression of the hotel was that it needed some love, the decoration could do with refurbishment. For our flying last minute cheap visit it met our needs and budget.

The hotel looks lovely from the outside but our room was extremely dated and unclean. I did wonder if the hotel had sacked their cleaning staff … dust and dirt all over. The carpet hadn't been vacuumed, light above bed didn’t work and when reported was told it wouldn’t be looked at that day. There weren’t enough plug sockets, the beds were uncomfy and curtains not long enough. Would not stay here again.