凯恩酒店

Clean and friendly staff

No hit water.. no heating .. very dated room and bathroom.. we were given another room that had heating and hot water, but still very dated. Bar was ok and prices were about right for a hotel. Breakfast , served buffet, prefer to help myself and not be given what the server thinks , like at school, eggs looked soft fried, but were hard. I suppose it was fair for the price we oaid

Good hotel for price.

Clean room. Hot water, which isn’t always the case with older hotels. Fabulous staff

Friendly staff, good rate for a room on a weekend, free parking, warm and lashings of hot water.

The temperature in the bathroom was very cold. I found the hotel staff provided an excellent service

Nice hotel and great value for money

Good size rooms, lovely staff, good breakfast, hotels dated but that didn’t bother us Great value for money

There was a good selection, although the Mushrooms and Black pudding were over done.

All of the above including the WiFi. I loved the hotel but didn't try the breakfast as we were to travel for an appointment.

yes

The staff are freindly helpful and always available. This is an old Victorian building with plenty of free car parking spaces. Within walking distance to the centre which is about 10 mins albeit uphill near the hotel coming back, there is a bus stop just outside and you can get the 36 bus to the bus station which is next to the train station and access to thd main shopping area

Staff friendly

Good location, short walk into town centre. Very helpful reception staff. Large very clean room and bath. Great to have full size bath. Large free carpark. Will definitely stay again.

We didn’t eat at the hotel but good, clean and warm hotel with helpful staff. Would stay again

Staff very good. Easy parking. Good breakfast with excellent service. Warm. Close walking distance to town centre.

Room was clean and comfortable, public areas were very nice and breakfast was lovely. Staff very attentive.

Cold buffet ok .Hot cooked tended to be cold

Perfect hotel for our Christmas trip with friends. Quiet location yet easy walk to town, lovely old hotel with bags of character, large car park and the staff were exceptional in all aspects of their service. Would definitely recommend this hotel and we will visit again.

My husband and I spent two nights in this hotel. We had a small dog with us Whilst the hotel rooms were clean and tidy we did not experience any other part of hotel as we had a dog with us. We also did not eat in the hotel as no area that allowed a dog. Our main issue however was no hot water in bath / shower only hot in wash hand basin. First complaint made at front desk on first morning. Advised to read instructions on how hot water works. At 4pm after a long rainy walk with dog we were cold and wet and looked forward to hot bath so following instructions ie turn on whb and bath we tried again No difference. All that happened was the wash hand basin overflowed ( obviously blocked) so now we had to dry the floor but still no hot water. 2nd complaint to front desk assured us someone would be there in ten minutes. No one arrived. Cold showers all round. Cold shower again on 2nd morning. On checking out I again complained to the manager who sent a staff member to room to check. I eventually left her after her running the water at least 20 minutes to no avail. Not sure the outcome as have not heard anything from the hotel. Disappointed to say the least. Our two night break in Harrogate was an unpleasant experience.