クルー ホール ホテル & スパ

It was last minute plan change from my usual stay in old hall not too far from this hotel, just being curious to find another one. Not so sure was that a right decision, Building is beautiful and amazing gland entrance and big room, however, the service is not that good. Bistro is full of student part timers, not many choice for break fast, a bit shaby as high grade hotel. My sister who does not live in UK did not have the idea of having a cold croissant for breakfast put it to toaster which she should not, and got told off. Mmmmmm...I tried to ask to switch off the taster as soon as she did it, (because there was a sign, said bread only, in same moment as she put the croissant in, we realized it will burn...) but they are busy to chat and did not do anything. So, did not feel to take blame for that, yet said little sorry to be polite, when we leave the table, angry manager did not give us any smile and said "at least you did not burn the place down". I was not expecting that... Also, Bathroom door fixture has broken, and noisy wedding people come back room midnight and you can hear absolutely anything, sound insulation need to be done. Overall, despite amazing reception staff, I can give them only 3star, not more. Shame it could be 5star for a hardware, software need to be trained.

昔ながらのイギリスのお屋敷に泊まったようで、普通のホテル滞在とはまた違った楽しい思い出になりました。スタッフの対応はとても迅速・丁寧で申し分なかったです。夕食はホテルのレストランを予約しましたが、ホテル周辺には本当に何もないので事前に予約しておいて正解だったなと思いました。4月末のオフシーズンだったことと、早めの夕食だったので料理が出て来るのも早く、味もそれなりに良かったと思います。新館に泊まったので室内は一般的なホテルとそんなに変わらなかったけれど、水周りが新しく清潔感があり良かったです。次回は旧館に泊まりたいと思いました。

まるでナショナルトラストのお屋敷のよう。受付のあるホールが美しいです。宿泊と食事は新館でしたので、別世界でお値段もカジュアルでした。ちらりと覗いた旧館のお部屋は、当時の雰囲気を残し素敵でした。宿泊料金で、全く違う体験になりそうです。

部屋は新設された新館でしたが 快適でした、 部屋からウサギが見えたり リビングルームでのランチは良かったです 雰囲気もあり部屋は快適 またぜひ利用したいです

ヨーロッパの古い建物をそのままに内装を整えてホテルにした感じでした。とても雰囲気のあるホテルで、宿泊当日も結婚式が行われた後のようでした。古い建物の隣に新しい棟をつなげレストランにしてます。街から少し離れているので夕食をレストランで取りましたが、とても混んでいて、食事が出てくるまで1時間以上待たされました。朝食はブッフェスタイルでイングリッシュブレクファーストもいただけ、とても美味しかったです。部屋やバスルームも十分な広さがあり、優雅な一時が過ごせました。

Didn’t use amenities as a quick stay but room was fab as were staff 👍

Great room excellent venue

Excellent reception team

A few snags in room that left us disappointed. Tea and coffee selection like a terrible Travelodge! Staff were lovely though

Great room, spacious and well appointed. Nice big bathroom. Good quality breakfast and new to the hotel plenty of EV charging points, which makes this hotel a great place for EV owners!

El desayuno es el típico inglés. Poco más a destacar. La carne, en la Brasserie, demasiado hecha, aunque las pidas poco hecha. El Fish & Chips sí se les da bien. Muy buen gym. La piscina interior no llegué a probarla, pero muy buena pinta. Habitaciones correctas. Si te duchas en hora punta salen 4 gotas… a las 6 sale con presión. Eso sí, solo por visitar la parte antigua, merece hospedarse allá.

Lovely spacious room and we love the spa and leisure centre

Habitación estaba en un corredor de paso por lo que era ruidosa. La habitación tiene mucho desgaste por uso.

Despite no option to ask for a double, we were allocated a twin, which the reception staff then tried to say was my fault for not specifying. The room in the West Wing was cold, and despite raising the temperature, this did nothing to heat the room. The food quality in the Brasserie was average and not up to 4* standards. Breakfast options were satisfactory, and only one coffee machine was provided with extremely long queues of more than 15 mins. This is totally unacceptable for an establishment marketing themselves as a luxury experience. All in all, I am rating Crewe Hall as poor, and warrants a 3* rating at best, when compared to other establishments I have stayed in locally such as De Vere Cranage, Weetwood Hall and others. I would not recommend others to stay here but to stay at the above mentioned alternatives

Fantastically historical, grand attractive buildings with great, friendly, attentive staff. Food was of a good standard. We really enjoyed our stay.

Clean and spacious room in the modern wing with an excellent shower. Friendly reception staff

All the staff have been great, there were some issues in the room but most were quickly resolved.emachine not working.

Nice room with a few bits which needed some maintenance. Good food in the brasserie for both breakfast and dinner but let down by the service which was haphazard.

A pleasant stay on Christmas Night. We arrived late and were welcomed efficiently and given clear directions to our room. When we arrived the room was 28C - so the A/C had clearly been running at this temp since it was serviced earlier in the day. It was pretty efficient at cooling the room down once we adjusted the temperature. The curtains couldn’t be closed, so i found myself stood on a chair repairing these (an issue with the rail & hooks) before we went to bed. The breakfast service was busy and staff were struggling to keep tables & crockery refreshed - but the food was good and there remained plenty of choice. The pool was quiet given the number of people staying and we were able to enjoy use of this before heading home. I would recommend to others but it could do with a little more attention to detail to really make the most of what is a wonderful setting.

TV didn't even work And No robes for a £170 room!