マルメゾン ヨーク

Staff were great and hotel centrally located

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Great location. Upgraded the room and it was worth it.

ROOM VERY POOR

Good hotel, fantastic room but service lacking in places such as enthusiasm to help with questions

Best hotel in CHAIN Location , staff and restaurant fab

Lovely hotel … really friendly staff

This place is way overpriced. The cleaners clearly don't really clean. We had to hunt for the tv remote control, and found it under the bed. The shower head clearly needs descaling as jets come out in all directions. There are no windows which open so it gets very stuffy and dry with just the aircon to provide relief from the heat. The toilet isn't cleaned properly at all, there was urine splashes on the wall at either side of the toilet. I made reception aware and showed them pictures, and they just said sorry. Not really good enough. I'd upload the photos but it isn't allowing me to.

Staff all very friendly and helpful from reception to restaurant staff Food was excellent and of a high quality . This was from the set price menu The room was well equipped and comfortable

Stayed on a Saturday and Sunday night for my girlfriends birthday, we always stay at this hotel and again it was great break away.

Excellent location, near to train station and town centre. Club room ideal. Roof terrace good. Would definitely stay again.

The room was adequate, would have liked water in the fridge at least. The reception staff were wonderful, however the bar staff particularly the female manager was rude and a lit arrogant. Customer service skills need a rethink. Great location not too noisy traffic wise however early morning delivery 6am were a bit too noisy.

The hitel was well located and the staff were friendly

Very modern, stylish hotel in a very convenient location in the heart of the city centre, walking distance from the station. A couple of minor quibbles; we were given drinks vouchers in exchange for opting out of housekeeping, which was a very nice touch, but we were told that it was a voucher for £7.50 each. However, when I used it at the bar for two soft drinks, the barman didn't return the voucher, and when I asked for it back he told me to go to reception to get another one. When I did this I was told I could only get a second one the next day. So basically it wasn't a voucher worth £7.50 each; it was a voucher for ONE DRINK each UP TO the price of £7.50, but that was not explained! Also, I'd booked a twin room and when we got to the room the beds were together in double bed formation, so we had to push them apart ourselves. Finally, there was nowhere to hang coats other than in the wardrobe. But other than that, it was comfortable and clean.

Very nice and convenient hotel with l lovely rooftop bar. We walked everywhere !

Lovely hotel, staff and breakfast

Very nice modern hotel in the centre of York. Rooms are nice, although as with most hotels now the lighting is limited. Breakfast was very good - cooked to order.

Very friendly staff. Clean and very comfortable room.

Loved the location—it’s a ten minute walk to the Shambles. Love the aesthetic of Malmaison—arty, modern, chic, yet comfortable. Amazing service and food in the grill, too.

Loved this hotel - perfect location & beautiful hotel