メルキュール シェフィールド ケンウッド ホール & スパ

The property was not at all to the standard expected. The main issues were the non-working safes, TWO of which didn’t work, the second requiring us to hang around for hours and miss the start of lunch, and the inaccessibility of the room when clearly there were junior suites on the first floor above Reception which we could have used. My father struggled to go up and down the long corridors and the several flights of stairs to the room. No help was offered with bags. We had notified early of preference for an accessible room

Second stay here, as last time the hotel is great. Location is good, the hotel is clean, the staff are great, very good value, nice breakfast, and the spa makes it special.

Excellent breakfast and spa facilities

The staff are really welcoming and friendly. It was lovely to have spa facilities included. We used the pool, sauna & steam room. The hotel is in a good location for the centre of Sheffield and in a nice quiet area The room was basic and not very well designed i.e poor lighting / quite dark. No plug sockets / charging points near where you sit / lie. No hairdryer in the room. No details re wi-fi or check out time. There was a phone but no instructions on how to use it. Our bathroom was quite shabby I.e paint peeling off the bath.

Staff were very polite & helpful. Room was clean & tidy. However room was quite dated & in need of updating.

The hotel was an ok stay. Rooms pretty dated and heating didn’t really work, so felt very cold throughout the hotel. Breakfast was ok, you can get better outside of the hotel for the cost.

The room was spacious, spotlessly clean and well stocked. Staff went over and above, nothing was too much trouble, especially Steph on reception. I will definitely be staying here again. Excellent value for what you get.

Staff were very good. Room mediocre.

We had a lovely stay and Lisa on reception was great!

Amenities tired looking, breakfast cold, appears to be sitting around for a while

Clean room

The room was freezing cold. In desperate need of refurbishment. Rusty taps. Old carpet. Useless windows.

Spotless rooms friendly staff

The room was very clean, warm and welcoming. The furniture layout was great and plenty of space to move around. We were in a very quiet area of the building, so we had a great night’s sleep! We’ll definitely return for another visit.

The room and hotel were fine just that a party was going on until 11:30 music like being in a night club. call reception numerous times and got no answer at all. If they had warned me when I arrived I would of asked for a different room.

Great hotel at a great price

The room was dated and uninviting

Staff were very friendly and helpful. Nicky was particularly helpful and very professional.

Unfortunatly the staff were more interested in talking amongst themselves rather than engaging in greeting or even saying goodbye. Room was apparently an upgrade but the bathroom decor was very shabby the shower head kept falling off. I did try to tell the chap at the desk but seemed more intersted about decoratoins.

Wonderful staff especially Lisa who went above and beyond for us . Room wonderful ! Would recommend staying there . Will be back .