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Spotless rooms friendly staff

The room was very clean, warm and welcoming. The furniture layout was great and plenty of space to move around. We were in a very quiet area of the building, so we had a great night’s sleep! We’ll definitely return for another visit.

The room and hotel were fine just that a party was going on until 11:30 music like being in a night club. call reception numerous times and got no answer at all. If they had warned me when I arrived I would of asked for a different room.

Great hotel at a great price

The room was dated and uninviting

Staff were very friendly and helpful. Nicky was particularly helpful and very professional.

Unfortunatly the staff were more interested in talking amongst themselves rather than engaging in greeting or even saying goodbye. Room was apparently an upgrade but the bathroom decor was very shabby the shower head kept falling off. I did try to tell the chap at the desk but seemed more intersted about decoratoins.

Wonderful staff especially Lisa who went above and beyond for us . Room wonderful ! Would recommend staying there . Will be back .

Yes it relaxing nice view

The service staff really need training. The service was shocking. Food could be much better as well. £14 for a margarita pizza that looked like it was cooked from frozen, and £15 for a large nachos that was actually small.

Staff were friendly and helpful, grounds are lovely. Hotel is bit tired but OK. Weird smell if you stay down in the junior suites, the corridors smell like drains

Beautiful hotel in gorgeous surroundings. Room was clean and comfortable. Food was absolutely amazing, the spa and treatments were lovely, and staff were all fabulous! I'd definitely return!

Room was a good size but being below Reception (level 2) our window looked out straight on to the grounds so we had to keep the curtains closed. The double bed was in fact two singles, which isn't unusual but the headboard for one of the beds was attached to the wall in the corner, which meant that half the mattress didn't have a headboard. And the plug socket was on the wall right behind it. Generally speaking it needed a good clean and updating. As we were only there for one night we tolerated it but probably wouldn't stay here again.

Had 2 night stay staff excellent breakfast excellent Staff excellent performance

We regularly stay here as it’s close to our family. The rooms are big, warm and comfortable with the addition of bathrobes. and the beds are to our liking. A bit of comfort on a cold autumnal day. The breakfast’s are fabulous with a large selection of hot and cold foods. The grounds of the hotel are nicely laid out and come in handy to walk our dog

Very friendly and helpful staff

A decent hotel for an overnight stay . Excellent breakfast and lovely grounds . Helpful staff . Rooms could do with a bit of a spruce up but nothing too major , nice bathroom with the handrail being a nice touch .

Beautiful and peaceful scenery… great place to unwind… loved our room as it opened up to the lake… would stay again and again… thank you

The barman Gaba was on his own on Sunday night. He took the meal and drinks orders, he delivered the drinks and the meals. If anyone was at reception he would deal with them. All this was done with a smile. He also made sure all the guests were spoken to and he had a lovely,lively laugh. He and the rest of the staff made our stay superb. We will go there again.

The grounds and spa were lovely. Room large and airy. Great stay.