ザ・ハーロウ・ホテル・バイ・アコー

10 pound for carpark kills it

Only stayed one night but will definitely stay again. Good breakfast accomodation good and staff lovely

Room: fine Staff: extremely helpful; willing to go the extra mile for their customers Bar/restaurant: not good. 1) The wines available bore no relation to the wines listed on the menu - that's just slack. 2) There was no mustard available. ("We don't have many condiments - just ketchup and mayonnaise) Seriously? In a place serving meals. 3) I ordered cheese and biscuits, only to be told there was only cheddar and brie available - you were out of blue cheese. There are some serious issues on the catering front that need addressing.

Only complaint is the mattress was really uncomfortable .

Expensive for the kind of hotel

There are areas that need a little TLC. The rooms ive stayed in have been immaculately clean, with fresh bedding and towels. The best complement I can give is how professional and friendly the staff are. Gemma A, Hardeep, Diptii, Roxana and Malika are amazing.

There are areas that need a little TLC. The rooms ive stayed in have been immaculately clean, with fresh bedding and towels. The best complement I can give is how how professional and friendly the staff are. Gemma A, Hardeep, Diptii, Roxana and Malika are amazing.

The room was clean , I can not say it was spotless as it needs a spring clean . Their were stains on the chair and carpets and plaster was falling off the wall by the door. The amenities were good and the staff were excellent on arrival and check out The breakfast was very good . I would return for another stay .

The room was spotless nothing wasnt to much for the staff all professional considerate and a credit to the company

Fine

No carpet in room. Breakfast was not at all fresh and very few options.

The room had no heating. They put a little portable heater to heat a massive room. Unacceptable. Didnt even offer a refund

The room was spotless

The room was fairly clean,however the bath and toilet had someones 😳 p/hair in and on . Not really what you want to see or have to clean away. And one of the bath towels had a dirty mark down it,luckily enough we had a spare one in our luggage. We had booked breakfast but on arriving we had to ask staff to ask the chef to cook more items bacon,hash browns,mushrooms,eggs ! And this was b4 9am then no milk in the coffee machine ! Your restaurant staff wete really helpful and polite but ! Food items such as these when you know youve got breakfasts booked,is a bit of a rookey mistake for the chef. And also bbeing told £10.00 car parking fee when your using and staying at the hotel is not acceptable by any means how do you expect to promote the hotel with that,i queried it and we didnt pay it but i shouldnt of had to do that.you have a lovely hotel but you cant sit on your laurels you need to promote the good things about your hotel.

Excellent hotel.

Disappointing that this hotel now charges £10 for overnight parking.

Staff and breakfast.

Room was clean and staff friendly. However the heating didn’t work in the room which made it cold when we woke in the morning. Did raise with staff when we checked out, was told to just send an email.

Another guest punching and banging on our door in the morning

Good