โรงแรมเดอะ ฮาร์โลว์ บาย อคคอร์

Room was clean and staff friendly. However the heating didn’t work in the room which made it cold when we woke in the morning. Did raise with staff when we checked out, was told to just send an email.

Another guest punching and banging on our door in the morning

Good

A little bit dated but okay

Something else my room heater was not working when I got there I called and they told me to wait for few minutes so they could attend to me but till I left there early morning nothing was done about it, and they didn’t care

Room was clean but looks a bit tired now

Fantastic room with great facilities, good breakfast and very helpful staff.

Yes But my room heater wasn’t working

Room was lovely and clean

Room heater

Everything was very clean and loved the Window that could be open from the top. Very neat and loved the tea collection as well.

I was charged the wrong price at check in. Too much. When I queried this he then had to check if I could stay at the price I had booked. The room was freezing. I had the heating on all day and all night and it didn’t work and the room didn’t warm up.

Well, where do I begin? The room was so dark I half expected Sherlock Holmes to pop in with a lantern. I’m fairly sure the carpet had seen more action than the London Underground—grimy enough to make me consider wearing shoes to bed. Speaking of the bed, let’s just say I wasn’t alone… and not in a romantic way. Bedbugs clearly thought they’d booked the room first. If you’re looking for an adventure in pest control and dim lighting, this is your spot. Otherwise, perhaps bring a torch, a hazmat suit, and a sense of humour.

The staff was very good and gave me a good customer services. The room was also very clean

Room was spotless. Bathroom looked brand new

Lovely clean room with good amenities. Good location. Excellent reception staff member Gemma was very friendly, efficient and professional.

The room and hotel was clean and had a comfortable bed. But the breakfast that we had was cold shocking and not worth the money. Also you had to pay £6 for the hotel carpark which most hotel carparks you don't need to pay.

The staff were lovely and made booking in a pleasant experience. The room was spacious and clean, but smelled a little musty. Could have done with an airing first. Bed was comfortable. The power cut first thing in the morning was a bit of a challenge but it did eventually get sorted. The midday checkout made life a lot easier. I couldn’t stay for breakfast because I had already made other plans so I can’t really comment on it but I’m sure it would’ve been nice. I would book again if I was going to be in the area again. Overall a pleasant hotel.

I booked this hotel through Expedia for 3 rooms for a late night return flight from Venice. I booked to pay on arrival. For some reason, on the 20th September, a payment was taken by the hotel. I messaged them via Expedia on the 20th, no response, i messaged again on the 24th, still no response. I rang on the 27th and after 15 minutes on the call, it got answered then cut off. I rang again and 7 minutes later I was told this would be looked into and I would be called back. That didn't happen. I rang again on the 29th and was told this had been looked into and a mysterious sometime had taken the payment it was a genuine mistake and wouldn't be a problem, we could pay the balance on arrival. Go to 03:15 on the 19th October. We arrive after a delayed flight. I speak to reception to check us in. They only have one room booked and no trace of any pre-payment. I had the presence of mind to record the conversations I had and played them back, including the part where I stated I did not want any issues at check in following our early morning arrival. I had to email that recording and I also emailed my confirmation from Expedia as proof. It turns out the mysterious someone had not recorded the details of the issue I had with the pre-payment so they knew nothing of this. Eventually 3 rooms were secured and I was able to only pay the balance which I had to calculate for them. I'm not blaming the night staff, but this was atrocious. It didn't improve in the morning.

Lovely room, very clean, good facilities, comfortable bed, excellent heating. Gemma on reception gave exceptional customer service.