ibis Styles Nairobi Westlands

Ibid Styles Nairobi remains a great value though the some changes are for the better - additional seating areas for the ground floor restaurant - and some are worse - enclosing all outdoor spaces that were previously open, such as the rooftop areas (why?) and even ones on the ground floor. The good: The beds are still comfortable enough though harder since I suspect they no longer use the Heavenly Mattress. The sheets are crisp and clean, the staff very attentive, the general decor of the rooms and public spaces make the hotel inviting. It appears that management does not pay attention to detail: There was water dripping from the ceiling in the main restaurant, the main floor men’s room could have someone fix fixtures, dings and bumps around the hotel, things that a walkthrough with a checklist would solve. Even though a painting and other maintenance is underway, rather than disguising materials as would be done in the rich economies, junk is easily seen on the mezzanine level. Why is a third-world standard being used? Stop letting the staff down.

Restaurant staff was excellent Desk staff was shaming and snotty No pool Expensive happy hour small drinks but great food Amenities are in the room

great location, friendly staff and good dining options