ibis Styles Nairobi Westlands

Very small room, great staff, very clean and very safe place.

Poor customer service from front desk, misleading ad, and room was very small for such a big hotel. And I have to walk all the way across the other side of the building just to iron my clothes.

Amazing hotel and city

Amazing ambience, fantastic rooms, helpful and friendly staff and a gem in Nairobi’s Westlands

All good

Tiny bathroom that was hard to move around in. No mini fridge which was disappointing

It was all good

Ibis Styles needs to re-train or replace certain staff, especially one of the housekeepers, one of the ground floor bakery workers, and the security guard at the front entrance to the rooftop restaurant. Some staff lack interpersonal skills, such as acknowledging when a customer is at the counter waiting to be served, or questioning a hotel guest about whether their visiting guest has proper ID while in the middle of bringing hotel restaurant food back to their room. I do not plan to stay at Ibis Styles again.

The room was perfectly clean and the choice of restaurants and areas to relax in outside of the room were amazing. The new Kilele rooftop restaurant has a spectacular Nairobi skyline view

I love the security feature that only allows you to have a key to your floor

It was a good stay. Staff were friendly and the service was professional

A good option for an overnight stay before starting the safari trip. The room we stayed was a bit small for three people. The breakfast was good and the staff was very friendly and helpful.

Generally good for the price

Felt very safe staying at the hotel. In the Westland’s area so it was very close to everything and we were able to easily take Ubers everywhere. Would stay again.

Small safe and modern property near to restaurants and shopping.

The hotel itself was good, clean, safe and overall a nice place to stay. However, our check-in experience was frustrating. We booked a room with three single beds for two adults and one child (my 15-year-old daughter). At reception, the staff member insisted that in their system a 15-year-old is considered an adult and argued that our booking was for two adults and one child. I explained that Hotels.com clearly shows 15 as a child, and regardless, we had booked three beds, so the point was irrelevant. She was dismissive, rude, and lacking in basic courtesy. On top of that, she tried to charge us $30 for early check-in, claiming the standard check-in time was 12pm, while my booking confirmation clearly stated 10am. Fortunately, another staff member overheard the situation, stepped in, and handled everything kindly and professionally. Thanks to them, we were able to check in smoothly around 9am. Overall: The hotel is good and comfortable, but the first receptionist left a bad impression. I hope the management ensures more consistent training in professionalism and customer service, as one staff member saved what could have been a very unpleasant start

Ibis Style has a staff behavior problem. Most staff are professional and perform their duties well. However, some housekeeping and restaurant workers have terrible service and attitudes. For example, one employee at the ground floor bakery did not acknowledge my presence at the front counter for approximately 15 minutes while I stood their wondering if my order was ready or still being prepared. She didn't even look at me or indicate to me that she would be with me once she was finished. No other customers were there waiting. Also, one of the rooftop security staff just outside the entrance to the Roof, stopped me and my guest while I was holding a large tray of food so he could ask me several different questions about where exactly I was going and whether I reserved a room for two people and then whether my guest had left her ID at the front desk. It's very irritating to experience this after having been there for over a week and while in the middle of holding a large tray of food. Just call my room to get clarification. It makes you feel like an underage person to be questioned in such a manner. Lastly, the housekeeping needs to be more consistent in when they will come to clean your room. I don't think these housekeepers understand that people are traveling from different parts of the world and from very different time zones, and that inconsistent housekeeping visits, from 9 am to even 3 pm, can be very disruptive to guest's sleep patterns.

Accessible/room comfort & location ok; Should offer more affordable breakfast options. Always under 'renovations'.

Could do with taxi service

Great helpful staff.