カーサ マルカ

Great hotel with nice beach, pool and food! Staff was very friendly. Highly recommend Casa Malca!

Beautiful views and property is amazing

My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay.

I was asked to review some policies of this hotel afeter some complains of other customers. Breakfast was included in my reservation. Every morning after breakfast I asked for the bill to sign. The waiter always let clear that there was nothing to pay because breakfast was included. Only sign here, they said. When I checkout for my surprise I had 650 to pay for TIPS. Tips I never gave or Autorized. The hotel is great but that kind of behavior is ofensive and dishonest. It was not for the money, but for the honesty. I hated that. So If you are going to stay with them, be carefull with the waiters and your bills. They say one thing and you will pay for "extras" at the end. Rooms are great. Concierge great Reception great Bellboys great ( I even gave them tips "of my own will in dólar) Honesty and transparency Zero at the checkout and restaurante. They put you in a situation very unpleasant. Waiters always want something more. Chating with other clients present complained that after refusing extras tips waiters changed for a bad face behavior.

Our stay at Casa Malca was absolutely wonderful from beginning to end. From the moment we arrived, we felt welcomed and cared for, and that feeling stayed with us throughout our entire stay. The property itself is truly unique — a perfect mix of art, design, and nature. It has a relaxing and peaceful atmosphere that makes it easy to disconnect and simply enjoy the surroundings. Every corner of the resort feels thoughtfully curated, yet warm and inviting at the same time. Our room was huge, beautifully designed, and extremely comfortable. The beds were especially cozy, making it easy to unwind and get a great night’s sleep after long days by the sea. The staff was exceptional — genuinely kind, attentive, and always ready to help. From the front desk team to the restaurant staff and the people working on the beach, everyone went above and beyond to make sure we had the best experience possible. The beach was beautiful, with soft sand and stunning views. Even though there were waves during our stay, it only added to the charm and natural beauty of the setting. Overall, Casa Malca is a special place that offers a perfect combination of comfort, tranquility, and character. We left with amazing memories and would absolutely love to return.

El servicio es muy bueno todos son muy amables, los precios (como todo Tulum) me parecen elevados, un agua $230 pesos La playa es hermosa y la mantienen bien, al alberca es pequeña y en esa época que fuimos se sentía muy fría. Me gustó pero no fue mi top

Tudo excepcional. Equipe muito atenciosa e pró ativa.

Staff was great, the hotel was not too crowded so it was enjoyable.

Unfortunately, our experience did not meet expectations, especially considering the price point. Housekeeping was not properly carried out. Only the bed linens were changed; the trash was not collected, and the floors were covered with hair, which was quite disappointing in terms of cleanliness. There was only one restaurant open during our stay, and this was not communicated clearly at check-in. We were told that we would be contacted and our phone number was taken, but we were never reached. Although this was our honeymoon, no small gesture or acknowledgment was made, which we found disappointing. Overall, the hotel feels extremely overpriced for what it offers. The room was dark, poorly ventilated, and had an unpleasant smell, making it uncomfortable to stay in for long periods. Service was also inconsistent. Unless a tip was given, it was very difficult to find a waiter, and on some occasions, orders took hours to arrive or never arrived at all. The menu was very limited as well. Overall, this was a very unusual experience, and unfortunately, it did not feel worthy of a destination as special as Tulum.

Todo estuvo sobresaliente y la atención del personal fue tal que nos sentimos como en nuestra propia casa.

Habitación inmensa muy cómoda!

Our experience at Casa Malca was great. We checked out from another

My room was unique, well appointed, and had an amazing garden/jungle view!! The staff could not have been more accommodating and pleasant. The beach was as beautiful as some I’ve seen in Hawaii and I would highly recommend this cool property!

My stay at Hotel Casa Malca was outstanding. The staff were incredible, and the concierge service was on top of everything — always checking in, always available, and there for us 24/7. The food was excellent, and everything was perfect. I would definitely go back anytime.

The room and the staff were amazing.

Toda la experiencia es maravillosa. Atención muy amable y servicios espectaculares.

Muy buena la atencion

One of the most beautiful properties we’ve stayed in Tulum. The room and beach area.

Wunderbare Anlage

Amazing facilities. Everyone was so nice and hepful. Amazing good and service. Thr beachfront from here is so peaceful.