GR ソラリス カンクン & スパ - オール インクルーシブ

The first night i had to sleep in a room with a pull down bed! I specifically booked a room with 2 queen beds. The 2nd day, i was moved to the room i booked. The food there was HORRIBLE! ALL the resturaunts except Zai had horrible food. Zai's food was amazing. The staff were very rude and were of no help when you asked a question.

Very Clean room! Had a free upgrade thanks to my Expedia member status which was very nice attention from the hotel! The staff is probably one of the nicest I have seen so far in Mexico and they keep that place rolling! Property is been renovated so you had a few spidermen fixing the balconies (not too noisy) Food was good and variety at the buffet. Lots of chairs at the beach and the area is clean. Live singers almost every night at the lobby bar section, good music too! The shows were just okay nothing extravagant! Drinks are good no need to upgrade to the members blabla option! Overall I recommend this hotel at least once, it’s only 25-30 min from the airport! 🙂 Had a great time with family and friends!🎉

The resort was fantastic! The staff were all very friendly and helpful, there was often lots of entertainment, food could be found almost anywhere, and everything was very clean!

Комната чистая , отель компактный , вкусное кофе , еда требует пересмотра , нет рыбы , мясо в основном курица , на улице буфет норм, программа хорошая, персонал отличный, на пляже проблема с зонтами. Не знаю от чего но ребенок подхватил желудочный вирус, так же были детки тоже с таким диагнозом, но я думаю это из за бассейна .

Clean rooms and bathrooms through out the facility. Great entertainment at the pool with staff members Ruben, Israel, Itzel and Cesar. The waiters and waitresses were pretty great. They have a coffee shop that you can get lattes at. The food was hit or miss. The restaurant reservations were great but reservations limited. I wish the buffet had more Mexican food.

Rooms 7out10

Nice resort. Great staff.

We loved every bit of staying at the resort. The staff is very friendly and the food is amazing. Kids loved it too. They even had a kids area. We will be definitely going back to this resort for another vacation.

We had a 4 days 5 nights stay and it’s safe to say we were quite bored by like day two. For an all inclusive hotel, there isn’t much entertainment options in the night or even much activity options during the day. It’s mostly like bingo by the pool or something like that. Most nights on the app they say they have live dj or entertainment by the lobby area but then you go down and it’s nothing. Then there isn’t much for food options. It’s only the buffet available for breakfast & lunch. And also most likely you’re having it for dinner!! The restaurants available for dinner are ONLY by reservations. And the so called “app” only allows you to make two reservations for the entirety of your stay. So basically if you’re staying 5 nights at this hotel, you only get dinner at the fancy restaurants for 2 nights and then have the same dinner at the buffet for the remaining 3 night. So you can call front desk or guest services and they’ll tell you they can’t make the reservation for you. They’d also tell you to go to the restaurant directly but the restaurant doesn’t open till like 6 so basically you have to wait till dinner time and they’re booked out and can’t give you a reservation for that night. So either you starve or GO TO THE BUFFET. Like you pay so much money and can’t get a proper dinner at this place? Room service is also a “delivery fee”?? I thought this was all inclusive. Nevertheless, I won’t return. And do not recommend this hotel to anyone. There are many better options.

Food was bad, beds and pillows were rock hard, room neighbors partying in room loud for multiple night till well after midnight and nothing was done about it. Check in was a joke. I have been to this place no less than 9 times and was seriously disappointed with this visit and will it return. I had 14 people in my group with kids and grandkids for a family trip.

Very clean and friendly environment,staffs are kind and helpful. Israel and Robin were helping everyone to have a great time . Yuga,aqua fitness and all kinds of sport and games and entertainment around the pool or in the lobby were run with these 2 guys and thier coworkers that i don't remember all names . Every night were fantastic show in its theater. The food also was great in a good variety. I recommend this place for getting away from cold and enjoy the sun in the middle of winter specially if u have kids there is kids area with activities and pool and water slide safe and clean .

Awesome

clean, friendly, good experience

Staff 100% super nice, clean room We been there 10 times

Room is ok. Did not have good bath room amenities. Common room - hospitality room was not functional. Restraunt is average due to seating and reservation. Food varieties were missing. Service can be improved during peak popular holiday days.

Pool was average, building blocked the sun so it was a bit chilly, food was not very good at buffet and they charged $5 usd for room service . Limited menu on food for room service . Mini fridge was not well stocked with drinks. Bottled water was given 2 bottles per day. Reservations needed to be made days prior for restaurants and it was very limited seating. Kids area was under construction 3 out of 4 days we were there.

Food could be better. I developed Scromboid fish poisoning from eating their food

That's a good place to consider within that price range.

First time travelling to Mexico and had a great experience. The hotel is beautiful, the beach is amazing and the staff is wonderful. However there are hidden fees that I was not aware of when I checked out. I did read everything before I booked and did not see anything that went over the taxes and additional fees at check out. It also got cold at night and there was no heat available. Other than that it was an unforgettable experience!

Very accommodating