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Dapatkan aplikasi
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Tempahan
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Hotel
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GR Solaris Cancun & Spa - All Inclusive

Lain-lain
8.0
/10
Sangat Baik
5,186 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Zufan Habtemaryam

10.0
/ 10
Pace was amazing in every way! Staff were great n friendly, super helpful n thank u! Place clean, peaceful right by the beach great place to go and enjoy with family, business or just by urself lots of fun activities, shows and lots of game to play with ur family, it’s a perfect place to be and can’t wait to come back again thanks everyone who made my dream vacation amazing thanks🙏❤️

Ericka

10.0
/ 10
We stayed here last week and we had the time of our lives! Before I booked this resort I did go thru the reviews and it mentioned that food is quite repetitive and that amenities are that great but I would say the opposite, I believe that for the price that we paid this resort exceeded our expectations, I wouldn’t say the same for their restaurants but the food at the buffet is great! They changed their food every single time and some may became repetitive but that’s only for breakfast and sometimes lunch, I love how they always have themes during dinner, I also love the pool and the food they serve during the afternoon the staff are all great too! The hotel is very nice you can notice that it’s an old hotel but they made efforts in making it look like it’s up to date. Overall I would come back to this hotel.

Maria Fernanda

10.0
/ 10
Todo muy bien y muy bonito. Mi concierge Estefany estuvo siempre pendiente de lo que se ofreciera y me ayudó a agendar una cena buenisima.
Di Kawasan
Lihat Peta
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, CP 77500

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Parkir
WiFi
Lif
GR Solaris Cancun & Spa - All Inclusive terletak di kawasan / bandar Benito Juárez. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran GR Solaris Cancun & Spa - All Inclusive

Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, CP 77500
Temui Lebih Banyak Tempat
Lobi GR Solaris Cancun & Spa - All Inclusive
Luar Bangunan 2 GR Solaris Cancun & Spa - All Inclusive

Ketahui Lebih Lanjut Mengenai GR Solaris Cancun & Spa - All Inclusive

General


Berdekatan Pantai Delfines

Location


Penginapan di GR Solaris Cancun & Spa - All Inclusive menempatkan anda di tengah-tengah Cancun, dalam lingkungan 10 minit berjalan kaki dari Pantai Delfines dan Padang Golf Iberostar Cancun. Hartanah merangkumi semua ini berada 8.2 km dari Pusat Beli-belah La Isla dan 17.2 km dari Kelab Golf Moon Palace.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Padang Golf Iberostar Cancun - 0.5 km / 0.3 mi
Runtuhan El Rey - 0.5 km / 0.3 mi
Laguna Nichupté - 0.6 km / 0.4 mi
Pantai Delfines - 0.7 km / 0.5 mi
West Coast of Isla Mujeres, Punta Cancun dan Taman Negara Punta Nizuc - 1.6 km / 1 mi
Muzium Maya Cancun - 2.6 km / 1.6 mi
San Miguelito - 2.9 km / 1.8 mi
Oasis Arena - 3 km / 1.8 mi
Aquaworld - 3.5 km / 2.2 mi
Pantai Ballenas - 4.5 km / 2.8 mi
Pantai Coral - 6.6 km / 4.1 mi
Resort Golf Riviera Cancun - 7 km / 4.3 mi
Taman Marin Nasional Puerto Morelos - 7.1 km / 4.4 mi
Pusat Membeli-belah Luxury Avenue - 7.1 km / 4.4 mi
Pusat Membeli-belah Plaza Kukulcan - 7.3 km / 4.5 mi

Lapangan terbang pilihan untuk GR Solaris Cancun & Spa - All Inclusive adalah Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 13.3 km / 8.3 bt

Facilities


Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut, rawatan badan dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk 3 kolam renang terbuka, sebuah kelab kesihatan dan sebuah gelanggang tenis terbuka. Ciri-ciri tambahan di hartanah ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan kedai hadiah atau gerai surat khabar.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Letak kenderaan valet percuma terdapat di tapak hartanah.

Dining


Menjamu selera di Cafe Solaris, salah sebuah daripada 5 restoran di hartanah, atau nikmatinya dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Snek juga tersedia di kedai kopi atau kafe. Bersantailah dengan minuman yang menyegarkan dari bar tepi kolam atau salah sebuah daripada 3 bar/ruang istirahat. Sarapan bufet percuma disajikan pada setiap hari dari 7:30 hingga 11:30.

Rooms


Selesakan diri anda di salah satu daripada 306 bilik tamu yang menampilkan bar mini (dengan beberapa item percuma) dan Televisyen LED. Bilik mempunyai balkoni persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dengan pancuran mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut.

Semua kemudahan dari GR Solaris Cancun & Spa - All Inclusive

Bar, Kafe dan Lounge GR Solaris Cancun & Spa - All Inclusive
Bar, Kafe dan Lounge
Kolam Renang GR Solaris Cancun & Spa - All Inclusive
Kolam Renang
Kemudahan Hiburan GR Solaris Cancun & Spa - All Inclusive
Kemudahan Hiburan
Pusat Kecergasan GR Solaris Cancun & Spa - All Inclusive
Pusat Kecergasan
Dewan Majlis GR Solaris Cancun & Spa - All Inclusive
Dewan Majlis

Aktiviti

  • Kedai
  • Kolam renang terbuka
  • Payung pantai
  • Ruang TV
  • Kelab kesihatan
  • Taman
  • Spa
  • Tuala pantai
  • Kerusi berjemur pantai
  • Kerusi berjemur kolam renang

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Makanan dan Minuman

  • Bar tepi kolam renang
  • Sarapan bufet
  • Sarapan
  • Bar snek

Umum

  • Kawasan merokok
  • Bankuet
  • Parkir
  • Teres

Sukan & Rekreasi

  • Bola tampar pantai
  • Kecergasan
  • Biliard
  • Gelanggang tenis

Kemudahan Umum

  • Kedai kopi
  • Kopi/teh di lobi
  • Lif

Mesra Keluarga

  • Kelab kanak-kanak
  • Kolam renang kanak-kanak

Pengangkutan

  • Parkir terhad
  • Parkir valet

Kemudahan OKU

  • Parkir mudah diakses OKU
  • Laluan mudah diakses OKU

Kemudahan Berhampiran

  • Kedai cenderamata
  • ATM/Perbankan

Kemudahan Internet

  • WiFi percuma

Kemudahan Perniagaan

  • Bilik mesyuarat

Polisi Penginapan & Maklumat Umum di GR Solaris Cancun & Spa - All Inclusive

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
Dari 15:00
Daftar keluar:
Sebelum 11:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit dan wang tunai
  • Transaksi tanpa tunai tersedia
  • Sebahagian air digunakan semula melalui sistem kitar semula air
  • Ciri-ciri keselamatan di hartanah ini termasuk pengesan asap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
  • Hotel ini memaklumkan bahawa permintaan pemandangan bilik yang dilakukan semasa membuat tempahan adalah tertakluk kepada ketersediaan semasa mendaftar masuk.
  • Semua bayaran yang dibuat dengan kad kredit American Express dikenakan fi sebanyak 5% sekiranya berlaku pembatalan dan/atau bayaran balik.
, Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Untuk apa-apa soalan, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik. Hartanah ini tidak membenarkan daftar masuk awal.

Haiwan Peliharaan

Pets Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - hingga 11:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di GR Solaris Cancun & Spa - All Inclusive
306
Bilangan tingkat di GR Solaris Cancun & Spa - All Inclusive
7
Fasilitas lain di GR Solaris Cancun & Spa - All Inclusive
Kedai, Kolam renang terbuka, Payung pantai, Ruang TV, Kelab kesihatan

Soalan lazim tentang GR Solaris Cancun & Spa - All Inclusive

Apa facilities yang tersedia di GR Solaris Cancun & Spa - All Inclusive?
Berikut facilities yang ada di GR Solaris Cancun & Spa - All Inclusive seperti Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di GR Solaris Cancun & Spa - All Inclusive?
Masa check-in di GR Solaris Cancun & Spa - All Inclusive bermula dari Dari 15:00 manakala masa check-out ialah pada Sebelum 11:00
Adakah GR Solaris Cancun & Spa - All Inclusive menyediakan sarapan pagi?
Ya, GR Solaris Cancun & Spa - All Inclusive menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh GR Solaris Cancun & Spa - All Inclusive?
GR Solaris Cancun & Spa - All Inclusive ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di GR Solaris Cancun & Spa - All Inclusive?
GR Solaris Cancun & Spa - All Inclusive mempunyai 7 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di GR Solaris Cancun & Spa - All Inclusive

Penilaian & Ulasan Keseluruhan GR Solaris Cancun & Spa - All Inclusive

Sumber lain (5,186)
8.0
Sangat Baik
Daripada 5,186 ulasan
Kebersihan

8.8

Keselesaan Bilik

8.2

Perkhidmatan dan Kemudahan

8.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong GR Solaris Cancun & Spa - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Arlene Duya
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Clean room, hoping for better food selection
AURA
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Not the best.. Food was okay basic.. Definitely will not be staying there again.
Tony
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Wonderful experience
Diego
icon-dengan Anak
dengan Anak
2.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We stayed here over the weekend, and I honestly couldn’t have been more disappointed. From the moment we arrived, the front desk staff were inattentive and unfriendly. We reserved two rooms with 2 beds per room 4 months ago to have arrived and told that they no longer had enough rooms with 2 beds so had to bring us a spare mattress to use as a secondary bed . I was also blind sided with an additional beach cleaning tax once we started the check in. The hotel it self needs to be remodeled brought up to modern times also the floor near the pools was very slippery definitely should upgrade that area. The only saving grace was the breakfast, which was decent. I would not stay here again, and I wouldn’t recommend it to others.
Read More
Matteo
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Room ok
Juan G
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Perfect perfect
Ritz Aguila
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The place is nice, clean but maybe need some updates. The elevators runs slow and weird. If u call for elevator from main floor to go up, somehow it takes you all the way down first before moving up. The staff are cool, only took 1 star out coz we checked in early which is not their fault but we kept being given false hope on early check in. Also, they need to update the restaurants. Marcopolo seem kind of pretentious coz there’s an expected dress code and restaurant’s vibe is like a steak house but staff either didn’t memorize the menu before opening or there’s just a language barrier. Also same restaurant, some menu description doesn’t match at all with the dish.
Read More
Zufan Habtemaryam
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Pace was amazing in every way! Staff were great n friendly, super helpful n thank u! Place clean, peaceful right by the beach great place to go and enjoy with family, business or just by urself lots of fun activities, shows and lots of game to play with ur family, it’s a perfect place to be and can’t wait to come back again thanks everyone who made my dream vacation amazing thanks🙏❤️
Read More
Ericka
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We stayed here last week and we had the time of our lives! Before I booked this resort I did go thru the reviews and it mentioned that food is quite repetitive and that amenities are that great but I would say the opposite, I believe that for the price that we paid this resort exceeded our expectations, I wouldn’t say the same for their restaurants but the food at the buffet is great! They changed their food every single time and some may became repetitive but that’s only for breakfast and sometimes lunch, I love how they always have themes during dinner, I also love the pool and the food they serve during the afternoon the staff are all great too! The hotel is very nice you can notice that it’s an old hotel but they made efforts in making it look like it’s up to date. Overall I would come back to this hotel.
Read More
Claudia Regina
icon-dengan Anak
dengan Anak
4.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The evening shows have the same group of dancers every evening. It is a family resort and multiple nights they had two guys, almost naked, dancing & rubbing each other like they were a couple in love. It was very offensive to young children and to straight couples. (One night it was a rock show, it was nice) A lot of the guests could not find one available lounge pool chair bc some of the family group put one towel in two chairs and take 10 chairs while only four members are seating each time together. Our room mattresses were so uncomfortable & hard. We upgraded our room but the mattress was still the same. Buffett meals never served any kind of steaks, not even the skinny ones. It was only served at the restaurants, which you must reserve and pay additional prices for the better food. The staff were nice. However I ordered some liquor cream to add in my coffee and the waiter recused to go get some from any the bars. The saddest part is that the bars only open at 11:00 am. Front reception has ready nice drinks for arriving guests, when we asked to try one, they said no. It is only for arriving guests. However when we arrived they did not serve us any drinks because our flight was delayed. Nobody waited for us. We were VIP guests. The hotel looks clean, bc they are constantly painting over mold and metal bathroom rusts. (I guess it works). The location is beautiful. The food and mattresses are the worst part plus the two male dancers.
Read More
Maria Fernanda
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Todo muy bien y muy bonito. Mi concierge Estefany estuvo siempre pendiente de lo que se ofreciera y me ayudó a agendar una cena buenisima.
Pranay Ashok
2.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation.
Read More
Evandro
icon-dengan Rakan
dengan Rakan
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Está todo bien, solo es absurdo que te quieran cobrar 400 pesos por una toalla y al check out debes llevarlas al mostrador
Shannon
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

An average hotel. Some show of age of the property, but generally clean and friendly staff. Lots of kids and nice pool area. Also the pool side pizza bar was excellent.
stephen lee
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Venue was concise and clean! Staff were EXCE LLENT and any issues were resolved very quickly!! Rooms were large and cleaning staff were excellent! Food in buffet was better than the mains in the three restaurants. Great for families with kids but lacking adults only festivities! Night life was generally OK but lacked disco like dancing events for adults. 4.5 stars rounded up to excellent!!
Read More
WILLIAM Robert
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The resort is well maintained. The staff is very friendly and accommodating. The pool area is very nice with three pools and two are primarily for adults. It was disappointing that with a five night stay we were only allowed to book reservations at the restaurants twice. That means we had to eat at the buffet for the majority of our dinners. They also did not have any late night food available. Which means after dinner you can't get any food until morning. It would be nice after having a few evening drinks to have something to eat. Also the food is just mediocre. They promote the phone app but it's useless. The information is out of date and not accurate. They should also have descriptions of the shows. We went to the Sensation show and found it to be inappropriate for small children. There was confusion between the staff. I exchanged my pool towels one day and was given the same stripped towels. The next day when I went to exchange them they told me the stripped towels were for members only. I was concerned because I didn't want to be charged for the towels. Also, when checking out I told the girl I left the pool towels in the room she was okay with it. About 15 minutes later our friends checked out and were told they had to return the towels to the front desk. I went back up and a different girl told me I had to return the towels and made me go get them. I almost missed my shuttle due to this. I enjoyed our stay and would probably stay again if I went to Cancun.
Read More
Andrea Alexandra Novoa
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The resort is large, and the rooms are spacious. I loved knowing that, as a VIP Silver member through Expedia, I received several benefits. However, the resort is not very clean. The pool was dirty, and outside by the beach, you can’t really swim because of all the seaweed, which is only cleaned once a week. The restaurants are always full, and it was impossible to make a reservation. There was really no nighttime show; I expected a bit more. The buffet food, however, is excellent and offers a great variety.
Read More
Ann Morris and James
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

This is a pretty small hotel, which was actually nice is many ways. However, there are not a whole lot of activities for children to do. And it’s a very relaxed vibe. Food options were very limited. We ate at the Mexican restaurant one night and it was honestly terrible, the food had no flavor which was very disappointing. The other nights we just ate at the buffet. Two people from my party got food poisoning. I got food poisoning the second day we were there which pretty much put a damper on my whole trip. The staff at this hotel is so friendly. Every single staff member I interacted with was very helpful and very very friendly. They are the best part of this hotel.
Read More
elia
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Umbrellas were not opened due to wind. Down at the beach, no shaded areas
Alma Delia
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Room selection- by the second day, we were tired of the same options throughout the day
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 GR Solaris Cancun & Spa - All Inclusive

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Penilaian & Ulasan Keseluruhan GR Solaris Cancun & Spa - All Inclusive

Sumber lain (5,186)
8.0
Sangat Baik
Daripada 5,186 ulasan
Kebersihan

8.8

Keselesaan Bilik

8.2

Perkhidmatan dan Kemudahan

8.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong GR Solaris Cancun & Spa - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Arlene Duya
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Clean room, hoping for better food selection
AURA
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Not the best.. Food was okay basic.. Definitely will not be staying there again.
Tony
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Wonderful experience
Diego
icon-dengan Anak
dengan Anak
2.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We stayed here over the weekend, and I honestly couldn’t have been more disappointed. From the moment we arrived, the front desk staff were inattentive and unfriendly. We reserved two rooms with 2 beds per room 4 months ago to have arrived and told that they no longer had enough rooms with 2 beds so had to bring us a spare mattress to use as a secondary bed . I was also blind sided with an additional beach cleaning tax once we started the check in. The hotel it self needs to be remodeled brought up to modern times also the floor near the pools was very slippery definitely should upgrade that area. The only saving grace was the breakfast, which was decent. I would not stay here again, and I wouldn’t recommend it to others.
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Matteo
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Room ok
Juan G
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Perfect perfect
Ritz Aguila
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The place is nice, clean but maybe need some updates. The elevators runs slow and weird. If u call for elevator from main floor to go up, somehow it takes you all the way down first before moving up. The staff are cool, only took 1 star out coz we checked in early which is not their fault but we kept being given false hope on early check in. Also, they need to update the restaurants. Marcopolo seem kind of pretentious coz there’s an expected dress code and restaurant’s vibe is like a steak house but staff either didn’t memorize the menu before opening or there’s just a language barrier. Also same restaurant, some menu description doesn’t match at all with the dish.
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Zufan Habtemaryam
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Pace was amazing in every way! Staff were great n friendly, super helpful n thank u! Place clean, peaceful right by the beach great place to go and enjoy with family, business or just by urself lots of fun activities, shows and lots of game to play with ur family, it’s a perfect place to be and can’t wait to come back again thanks everyone who made my dream vacation amazing thanks🙏❤️
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Ericka
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We stayed here last week and we had the time of our lives! Before I booked this resort I did go thru the reviews and it mentioned that food is quite repetitive and that amenities are that great but I would say the opposite, I believe that for the price that we paid this resort exceeded our expectations, I wouldn’t say the same for their restaurants but the food at the buffet is great! They changed their food every single time and some may became repetitive but that’s only for breakfast and sometimes lunch, I love how they always have themes during dinner, I also love the pool and the food they serve during the afternoon the staff are all great too! The hotel is very nice you can notice that it’s an old hotel but they made efforts in making it look like it’s up to date. Overall I would come back to this hotel.
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Claudia Regina
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dengan Anak
4.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The evening shows have the same group of dancers every evening. It is a family resort and multiple nights they had two guys, almost naked, dancing & rubbing each other like they were a couple in love. It was very offensive to young children and to straight couples. (One night it was a rock show, it was nice) A lot of the guests could not find one available lounge pool chair bc some of the family group put one towel in two chairs and take 10 chairs while only four members are seating each time together. Our room mattresses were so uncomfortable & hard. We upgraded our room but the mattress was still the same. Buffett meals never served any kind of steaks, not even the skinny ones. It was only served at the restaurants, which you must reserve and pay additional prices for the better food. The staff were nice. However I ordered some liquor cream to add in my coffee and the waiter recused to go get some from any the bars. The saddest part is that the bars only open at 11:00 am. Front reception has ready nice drinks for arriving guests, when we asked to try one, they said no. It is only for arriving guests. However when we arrived they did not serve us any drinks because our flight was delayed. Nobody waited for us. We were VIP guests. The hotel looks clean, bc they are constantly painting over mold and metal bathroom rusts. (I guess it works). The location is beautiful. The food and mattresses are the worst part plus the two male dancers.
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Maria Fernanda
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Todo muy bien y muy bonito. Mi concierge Estefany estuvo siempre pendiente de lo que se ofreciera y me ayudó a agendar una cena buenisima.
Pranay Ashok
2.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation.
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Evandro
icon-dengan Rakan
dengan Rakan
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Está todo bien, solo es absurdo que te quieran cobrar 400 pesos por una toalla y al check out debes llevarlas al mostrador
Shannon
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

An average hotel. Some show of age of the property, but generally clean and friendly staff. Lots of kids and nice pool area. Also the pool side pizza bar was excellent.
stephen lee
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Venue was concise and clean! Staff were EXCE LLENT and any issues were resolved very quickly!! Rooms were large and cleaning staff were excellent! Food in buffet was better than the mains in the three restaurants. Great for families with kids but lacking adults only festivities! Night life was generally OK but lacked disco like dancing events for adults. 4.5 stars rounded up to excellent!!
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WILLIAM Robert
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The resort is well maintained. The staff is very friendly and accommodating. The pool area is very nice with three pools and two are primarily for adults. It was disappointing that with a five night stay we were only allowed to book reservations at the restaurants twice. That means we had to eat at the buffet for the majority of our dinners. They also did not have any late night food available. Which means after dinner you can't get any food until morning. It would be nice after having a few evening drinks to have something to eat. Also the food is just mediocre. They promote the phone app but it's useless. The information is out of date and not accurate. They should also have descriptions of the shows. We went to the Sensation show and found it to be inappropriate for small children. There was confusion between the staff. I exchanged my pool towels one day and was given the same stripped towels. The next day when I went to exchange them they told me the stripped towels were for members only. I was concerned because I didn't want to be charged for the towels. Also, when checking out I told the girl I left the pool towels in the room she was okay with it. About 15 minutes later our friends checked out and were told they had to return the towels to the front desk. I went back up and a different girl told me I had to return the towels and made me go get them. I almost missed my shuttle due to this. I enjoyed our stay and would probably stay again if I went to Cancun.
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Andrea Alexandra Novoa
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dengan Anak
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The resort is large, and the rooms are spacious. I loved knowing that, as a VIP Silver member through Expedia, I received several benefits. However, the resort is not very clean. The pool was dirty, and outside by the beach, you can’t really swim because of all the seaweed, which is only cleaned once a week. The restaurants are always full, and it was impossible to make a reservation. There was really no nighttime show; I expected a bit more. The buffet food, however, is excellent and offers a great variety.
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Ann Morris and James
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

This is a pretty small hotel, which was actually nice is many ways. However, there are not a whole lot of activities for children to do. And it’s a very relaxed vibe. Food options were very limited. We ate at the Mexican restaurant one night and it was honestly terrible, the food had no flavor which was very disappointing. The other nights we just ate at the buffet. Two people from my party got food poisoning. I got food poisoning the second day we were there which pretty much put a damper on my whole trip. The staff at this hotel is so friendly. Every single staff member I interacted with was very helpful and very very friendly. They are the best part of this hotel.
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elia
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Umbrellas were not opened due to wind. Down at the beach, no shaded areas
Alma Delia
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Room selection- by the second day, we were tired of the same options throughout the day
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