Hacienda Pena Pobre

Todo muy bien, el personal, muy amable

Staff was great and rooms awesome. Clean rooms also. The guy at the entrance was very attentive.

Todo estuvo muy bien

Wonderful architecture, gorgeous fabulous rooms. One super front desk person Antonio Del Prado helped solve problems no other employee knew how

Gorgeous rooms, gorgeous property. Love this hotel. Unfortunately the girls at the front desk are young and probably have ever experienced a luxury hotel. They were not trained to know where foreigners can change money. They sent me to a bank AND BANKS ARE NOT EXCHANGE HOUSES. .. One super knowledgeable front desk man was so helpful, he is the best . Antonio Del Prado should be a manager, he knows everything and helped me change dollars and coordinate Uber. ... The hotel had one extension cord and it was lost the first 2 days I needed it. They finally bought one and I was grateful. ... ... I came with my best friend who is a Doctor, and they refused to provide an airbed, or even a sheet for the woman doctor to sleep on the couch. . They were super kind to provide a blender, and Nashelly was helpful.

Bien en general

Habitaciones muy cómodas, amplias y limpias

The property is beautiful and situated in a upscale quiet area of the university. There is a park nearby with a Bosque forest if you'd like to hike and exercise. It is located a little ways from the center of town. So you have to be prepared to allow time for traffic can be bas The staff are all very polite and helpful. There was one that was trying to sell us private tours which we were not interested in. Breakfast was very good. The staff didn't understand English well and told us there was charge for ordering on the menu. So we just ate the continental breakfast. But in retrospect, it should've been included. I traveled with a friend who had his own room. Both our rooms have doors connecting to another room. There is a large space underneath the door . Therefore, the light from nextdoor and noise comes through to our rooms.

The property was amazing.

Un lugar muy bien situado y pensado El servicio del personal excelente

Todo súper bien

Personal sehr freundlich und hilfsbereit, wunderschönes Hotel, Sicherheit top, Essen gut.

Amo este lugar porque la excelencia de esta cadena de pequeños hoteles de lujo es impecable. Amo los árboles que rodean la propiedad y la calidez del personal.

Excelente hotel. Solamente tenemos algunos puntos relacionados con mantenimiento en la habitación.

Lo mejor

Un muy bonito hotel y la atención y cortesía del personal es extraordinaria.

La habitación súper amplia y cómoda, el hotel muy tranquilo y silencioso, los alimentos muy ricos, definitivamente fue una buena opción y seguramente regresaremos

El hotel es muy agradable y se nota el cariño en cada detalle, desde la habitación, los jardines, los alimentos, hasta las amenidades. La atención fue increible, todo el personal es muy amable y atento, nos sentimos muy cómodos durante nuestra estancia, incluso nuestro perrito estuvo de lo más agusto y feliz lo cual valoramos muchísimo.

Inoeca

Great place, clean and friendly staff.