グランド ホテル ダウンタウン

中心地までトラムですぐで、近くに飲食店とスーパーも多く非常に快適に過ごせました。

ダブルベッドの部屋でしたが、スーツケース２つを開くと、入り口のドアが開かなくなるくらい部屋が狭かったです。１階だつたこともあり、カーテンをあけるとすぐ歩道だったので、カーテンをあけることができず、部屋がとても暗く感じ、写真とはずいぶんかけ離れている印象でした。トラムまでも１０分弱歩かないといけない距離です。よかった点はチェックイン前後に荷物を預かってくれたところでした。美術館までは徒歩１５分くらいと、美術館めぐりには便利な場所でした。

De ligging van het hotel is vlakbij tram en doordat het net buiten centrum ring ligt ook rustiger. Meneer bij receptie bij aankomst op zondag was erg vriendelijk en behulpzaam. Kamer was netjes, de blindering van de ramen was gebladderd, nieuw zou netter zijn. De ontbijtruimte is wat klein t.o.v. aantal gasten: we moesten even wachten op tafeltje. Het personeel had moeite eea bij te houden, temeer daar ze ook verantwoordelijk waren voor de receptie. Er waren ook te weinig kopjes/bekers voor de koffie. Ik zou zeker nog een keer terugkomen en het aanraden bij familie en vrienden.

Vi två vuxna och en tonåring som bodde i trebädds rum 1 natt. Rummets standard var OK men inte värt det priset vi betalade. En enkelsäng som var typ av gästsäng som inte var bekväm. Läget var bra och nära till det mesta. Helt Okej hotell för några nätters vistelse men inte värt priset.

Loved it. Nicely located. Staff were great.

Top floor nice view

Proche du centre, 10mn à pied,calme propre, chambres assez grandes et assez modernes, personnel sympa et brunch extras

Located in a good and calm area. The hotel had air condition, and normal sized room, but it was slightly lacking in soundproofing from surrounding rooms and corridor as the downside.

T

Bien

Ótima localização, tudo funcionando bem.

I had a very disappointing experience with the staff during my stay. The hotel itself was nice and the room was beautiful, but the service after an accident in my room was unacceptable. At around 3:00 AM, I broke my toe and lost my toenail, causing significant bleeding. My immediate concern was to get a first aid kit to stop the bleeding and avoid damaging the room/carpet. Because I could barely walk, I called reception around six times over approximately two hours, but nobody answered. Eventually, I had to go downstairs myself while injured and bleeding. I waited around 20 minutes at reception before a staff member wearing headphones appeared. She gave me the first aid kit but showed no empathy. When I explained I was upset about the lack of assistance, she replied that if it was so bad, I should have called an ambulance. The next morning, another staff member was even more dismissive, saying my wound “wasn’t that bad” and making me feel like I was exaggerating. I asked about a late checkout as minimal compensation for the situation, but I was treated as if I were asking for something unreasonable. When checkout time came, they called me immediately, and I ended up paying the fee. When I asked to speak with the manager, I felt dismissed and gaslighted. The tone only changed after I said I was recording the conversation for evidence. For a 4-star hotel, the lack of basic care, empathy, and professionalism after an accident was unacceptable.

Overall an excellent hotel for the price given the location. The bathroom had some signs of wear and tear and wasn't well ventilated. The floors could also use a good deep cleaning.

All of the rooms are on the 1st floor with windows facing towards the street/courtyard. Our room had lightbulbs that needed to be replaced and a dated tv that had to be completely reset.

Solid hotel for the price. In a great location, friendly staff and room is clean. A little small but we just used the room to sleep

Staff was friendly. Sink had slow drain. Shower cabin had slow drain too and the door was not closing. After the first shower the bathroom turned into mess. Next day I was moved to another room. Shower door was a bit better and drain was fine but still water got outside to the bathroom floor. Room had a refrigerator. Hotel doesn’t have gym/pool. Next door room had some repair and i had to wake up at 8am because hammering or drilling. So not really sound insulated. Neighbors are safe. Location is great. The breakfast cost is more than breakfast in any pastry/cafe nearby (5 mins walk). No need to include.

Good

The rooms and bathroom are very nice, modern and in great condition. Amenities were sufficient for our purposes. We were very satisfied with the cleanliness of the room and the friendliness of staff. The location, however, is both a blessing and a curse. We picked it for its closeness to the Melkweg, which made it a convenient location to return to after an event. But since we had a room on the ground floor facing the street, we barely got any sleep that night. Cars and trams pass regularly throughout the night, and I could even hear people's conversations when they passed our window. The windows are in dire need of renovation to reduce the noise level! Additionally, the blinds to our room did not shut completely and we had to mess around a lot with the curtains to feel a certain level of privacy. I'm glad we stayed only for one night, as I would have definitely requested a change of rooms otherwise.

Everything was fine. Breakfast as well. Location was great with proximity to the tram. It was just way too expensive for what was on offer. We had the ”luxury suite” but I would call it standard. We had our own terrace and the view was pretty, but the furnishing and the fence-like dividers between the rooms’ different parts of the terrace felt very cheap. There were packages of flooring in the hallway. You should store these somewhere else.

Le personnel est formidable et accommodant. Il y a eu une erreur de réservation et ils ont réussi à nous trouver une chambre convenable. Par contre, le service de nettoyage des chambres laissé un peu à désirer. Ils viennent changer les serviettes et faire le lit. Toutefois, il y avait beaucoup de poussière (on en voyait même sur les murs) et ils ne lavent pas la toilette quand ils viennent faire le ménage. Sinon, l'emplacement est parfait (accès facile au Tram).