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I upgraded because it had a bath, but I was actually offered a room without a bath.I complained repeatedly, but they wouldn't change my room. I was shocked even though I paid for the upgrade. It was my first time using this hotel in a foreign country, so I gave up. I don't want to use it again in the future. Please be careful when making reservations.

大通りに面しているのでうるさかった。 スタッフはよく声をかけてくれる。

エントランス付近の騒音がうるさい

The area around the hotel is quite dangerous. I was stripped of my wallet. Surrounded by around 15 people. It is a very dangerous place. The staff are all beautiful. The staff were all good people. The room is also great. I think I will stay again. When you stay next time, please do not cancel. I will stay overnight.

感じの良いスタッフ　良いサービス　綺麗な館内と快適な部屋でした。プールも泳げる広さでバーとレストランがあり便利でした。ショッピングモールの四階から六階がホテルになっています‼一階にフロントがあり鍵がないとエレベーターが動かないのも良かったです‼一階には日本食レストラン　洋食レストランがあり便利でした。 難点はマッカーサーハイウェイ沿いなので　私が泊まった部屋がハイウェイ側でしたので夜中にトラックのクラクション等がうるさかったです。逆にマッカーサーハイウェイ沿いなんでホテル周辺は夜中も人通りがあり安全に歩けます。

Great place

Friendly staff

Close to shops, easy to get transportation and overall not a bad stay.

Very clean and very friendly staff. We will definitely come again.

The staff are exceptional and the supervisor, security personnel, chefs, and servers are outstanding. Chef Junel at the buffet and his supervisor Edwin demonstrated remarkable friendliness and politeness. The security staff were particularly welcoming, with Santiago consistently offering assistance. The service was truly exceptional. I intend to return on March 2026.

will stay here again

I had to visit a friend in the area and I booked three rooms. From the moment, we checked in to the next day, the service was excellent. The hotel looks elegant and the rooms are well designed and spacious. The breakfast was a spread. I will certainly return again to this hotel.

Very friendly staff

I was impressed with the Hotel, I enjoyed several restaurants in the Hotel as well as the lobby coffee shop which provided fresh daily pastries as well as a small menu for convenience. With only a two day business stay at the hotel, I was totally accommodated. The only slight negative was my room was facing roadside and I was subjected to constant traffic noise, although bearable.

Very nice

Out of all the hotel options in Angeles and there’s a lot: I keep coming back to Best Western Metro Clark because of their exceptional staff and quality service. It truly feels like a home away from home. Huge thanks to Floyd, Dan, Mae, Jackie, Kat, Clarence, Aron, and Chef Aaron for making breakfast such a joy—especially for making sure adobo was available! Shoutout to Tomee and Martt for keeping the rooftop area so welcoming, and to the Cafe Sebastian crew for consistently great drinks. I loved cooling off at the pool and appreciated Ricky for keeping it clean and inviting every day. A jacuzzi would be a great addition for colder days, but the pool is still beautiful. Front desk team Emman, Kyle, Emmett, and the ladies thank you for always accommodating me, especially with my room switch this time. The bell staff and security, including Kuya Reyes and Mike, are always helpful and professional. Housekeeping does a great job even during busy periods, and laundry service is reliable and quick. While a few rooms could use minor maintenance, my overall stay was excellent again! The team here goes above and beyond to make guests feel valued and cared for. Highly recommend this hotel for anyone visiting Angeles City!

I would have given property 5 stars but for their inability to deal with unruly guests. My neighbour repeatedly played loud music into the early hours despite numerous complaints from guests.

Very friendly staff. Nice rooms. The only thing i didnt enjoy was the free breakfast. The food was codl and looked like is was cooked 3 days ago! The only thing fresh were the eggs and omelet. The rest of the items were old like the pork adobo, the sausage, tuna. Other than that the stay was amazing!!!!

Great location restaurants and night life mall not to far away great staff.

Fantastic property! Great breakfast and gym. Will stay here again.