ツインレイクスホテル(タガイタイ近郊)

ホテル
8.3
/10
素晴らしい
108 件のレビュー

宿泊者の口コミ

Queen M. P.
9.4
/ 10
リラックスするには最高の場所です!雨天にもかかわらず温水プールを利用できたのは素晴らしい!😍 朝食はまあまあでした。部屋は清潔で広々としていました。子供用の遊び場もありました。全体的に最高でした!😊
原文を見る
RACHEL
10.0
/ 10
Enjoyed our stay inspite of the bad weather
翻訳を見る
Elizabeth
10.0
/ 10
Easy and fast check in and check out
翻訳を見る
Kevin
10.0
/ 10
Beautiful area with amazing views. Great service.
翻訳を見る
エリア内
地図を見る
Tagaytay-Nasugbu Highway, ローレル, タガイタイ, カビテ, フィリピン, 4221

設備・サービス

詳細
エアコン
レストラン
スイミングプール
24 時間対応フロントデスク
駐車場
エレベーター
Wi-Fi
注:ホテルは以前Twin Lakes Hotel - near Tagaytayという名前でした。 Twin Lakes Hotel near Tagaytayは、ローレルのエリア/都市にあります。 24時間対応のフロントデスクは、チェックインからチェックアウトまで、または必要なサポートを提供します。さらにご希望があれば、フロントデスクにご連絡ください。お客様のご要望にお応えできるよう、常に準備を整えています。 Wi-Fiは、施設の公共エリアで利用できます。ご家族やご友人とつながりましょう。
詳細
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所在地

Tagaytay-Nasugbu Highway, ローレル, タガイタイ, カビテ, フィリピン, 4221
地図を拡大する
ロビー Twin Lakes Hotel near Tagaytay
ロビー 2 Twin Lakes Hotel near Tagaytay

ツインレイクスホテル(タガイタイ近郊)の詳細情報

注:ホテルは以前Twin Lakes Hotel - near Tagaytayという名前でした。

場所


Twin Lakes Hotel near Tagaytayは、ローレルのエリア/都市にあります。

Twin Lakes Hotel near Tagaytayについて

ビジネスイベントから企業集会まで、Twin Lakes Hotel near Tagaytay は、お客様と従業員が必要とするすべてのサービスと施設を提供します。

イベントやその他の特別な機会を計画されている場合、Twin Lakes Hotel near Tagaytay は、お客様のニーズに合わせて、広く設備の整った機能室を備えており、最適な選択肢です。

Twin Lakes Hotel near Tagaytay は、ご家族の休暇に最適な宿泊施設で、お客様とご家族全員が楽しめる様々なエンターテイメント施設があります。

このホテル は、ロマンチックな休暇やハネムーンのリトリートを求めるカップルにとって、完璧な選択肢です。Twin Lakes Hotel near Tagaytay に滞在して、愛する人と最も記憶に残る夜をお過ごしください。

長期滞在を計画している場合は、Twin Lakes Hotel near Tagaytay に滞在するのが最適です。幅広い施設と優れたサービス品質を提供するこの宿泊施設は、きっとお客様を自宅にいるように感じさせるでしょう。

Twin Lakes Hotel near Tagaytay は、休暇に贅沢なご褒美を求めるお客様にとって、素晴らしい選択肢です。最高級のサービスで、お客様を甘やかしてください。そして、ここで滞在して、休暇を忘れられないものにしてください。

すべてのホテル がペット同伴のお客様を受け入れているわけではありませんが、Twin Lakes Hotel near Tagaytay は、特別なポリシーで、お客様の毛皮の友達を歓迎します。このペットフレンドリーなホテルでは、ペットを家に置いておく心配をすることなく、休暇を楽しむことができます。

あらゆるニーズに対応する充実した施設と、他に類を見ないサービスで、忘れられない滞在体験をお楽しみください。

ホテルのフィットネスセンターは、滞在中にぜひ訪れたい場所です。

一人で旅行する場合でも、愛する人と旅行する場合でも、プールで楽しいリラックスした一日を過ごしましょう。

最高のスパトリートメントで、リラックスしてリフレッシュしましょう。

24時間対応のフロントデスクは、チェックインからチェックアウトまで、または必要なサポートを提供します。さらにご希望があれば、フロントデスクにご連絡ください。お客様のご要望にお応えできるよう、常に準備を整えています。

Twin Lakes Hotel near Tagaytayでは、あなただけの特別な料理をお楽しみください。

Wi-Fiは、施設の公共エリアで利用できます。ご家族やご友人とつながりましょう。

Twin Lakes Hotel near Tagaytayは、ほとんどのホテルのゲストによると、快適さと優れたサービスを提供するホテルです。

ホテルTwin Lakes Hotel near Tagaytayに滞在して、豪華な特典と比類のない体験をお楽しみください。

ツインレイクスホテル(タガイタイ近郊)でご利用いただけるすべての施設

スイミングプール Twin Lakes Hotel near Tagaytay
スイミングプール
フィットネスセンター Twin Lakes Hotel near Tagaytay
フィットネスセンター
機能ホール Twin Lakes Hotel near Tagaytay
機能ホール
共用スペース Twin Lakes Hotel near Tagaytay
共用スペース
ロビー Twin Lakes Hotel near Tagaytay
ロビー

ご飲食

  • エアコン付きレストラン
  • アラカルト朝食
  • アラカルトディナー
  • アラカルトランチ
  • バー
  • 朝食
  • 朝食と夕食
  • 朝食と昼食
  • ビュッフェ式朝食
  • ビュッフェディナー
  • カフェ
  • コンチネンタル朝食
  • ダイニングエリア
  • フルボード(ドリンクなし)
  • ドリンク付きフルボード
  • フルボード(ノンアルコールドリンク付き)
  • 祝賀会
  • ハーフボード(ドリンクなし)
  • 無料の朝食
  • ノンアルコールドリンク付きハーフボード
  • 温かい朝食
  • プールサイドバー
  • セットメニューディナー
  • ショークッキングレストラン
  • おやつ
  • 食事メニュー
  • ワイナリー

共通サービス

  • エアコン
  • ボールルーム
  • バンケット
  • コネクティングルーム
  • ファミリールーム
  • 禁煙室
  • スイミングプール
  • レクリエーションルーム
  • 喫煙エリア
  • 禁煙
  • テラス

アクティビティ

  • バーベキュー
  • ビーチタオル
  • お子様の遊び場
  • フィットネスセンター
  • カラオケ
  • マッサージ
  • 屋外プール
  • プール用サンラウンジャー
  • サウナ
  • スパ
  • サウナ

ホテル内の設備

  • ロビーでのコーヒー/紅茶
  • コーヒーショップ
  • エレベーター
  • レストラン
  • 朝食レストラン
  • ディナーレストラン
  • ランチレストラン
  • ルームサービス
  • 貸金庫
  • 公共エリアでの WiFi

客室内の設備

  • バスローブ
  • バスタブ
  • ケーブルテレビ
  • デスク
  • ヘアドライヤー
  • 客室内金庫
  • 冷蔵庫
  • 独立したシャワーと浴槽
  • シャワー
  • テレビ

ホテルサービス

  • ベルボーイ
  • コンシェルジュ
  • フロント
  • 24 時間受付
  • 24 時間セキュリティ
  • ランドリーサービス
  • 荷物預かり
  • 医療サービス
  • ロビーの新聞
  • ウェディングサービス

アクセシビリティ

  • アクセシビリティ機器
  • バリアフリーバスルーム
  • 障害者用駐車場
  • お身体が不自由なお客様のアクセスに対応
  • 客室内のアクセシビリティ
  • 車椅子でアクセス可能

交通機関

  • エリアシャトル
  • エリアシャトル(課徴金)
  • 安全な駐車場
  • 係員付き駐車サービス

ビジネス施設

  • ビジネス施設
  • 会議室
  • 会議施設
  • プロジェクター

周辺の施設

  • ATM/ 銀行
  • 食料品
  • ショップ
  • スーパーマーケット

スポーツとレクリエーション

  • ビリヤード
  • フィットネスセンター
  • ゲーム室

子供とペット

  • ハイチェア
  • ペット可
  • 小型ペット可

インターネット

  • 無料 Wi-Fi
  • 公共エリアでの WiFi(課徴金)

家族向けの設備

  • 子供用プール

ツインレイクスホテル(タガイタイ近郊)の宿泊ポリシーと基本情報

チェックイン/チェックアウト時間

チェックイン:
開始 15:00
チェックアウト:
最終 12:00

一般的なチェックイン手順

Guests 18 yrs old to 65 yrs old who are fully vaccinated will no longer be required to present a negative rapid antigen or RT-PCR test results. Vaccination card shall be presented upon check in together with a valid government ID. Individuals of all ages, except those with comorbidities or are currently pregnant, are permitted to go on staycation as per DOT Administrative Order No. 2020-006-A Amenities are open but needs to be schedule to maintain social distancing.
Greetings from Twin Lakes Hotel! Please be advised that there will be a scheduled pool rectification from July 25 to August 17, 2022, hence, the heated infinity pool will not be available to our guests temporarily. We will still be operational on the abovementioned dates. Other facilities such as the Game Room, Kid's Play Area and Gym will remain open, guided with protocols for distancing. We apologize for the inconvenience this may cause. Our team will do our best to make your stay as pleasant as possible. Hoping for your understanding. We will advise you should there be any changes in the pool rectification schedule.

デポジット

チェックイン時にPHP 2,000.00のデポジットが必要です。宿泊施設は現金、デビットカードまたはクレジットカードを受け付けています。
すべて読む

基本情報

こだわり条件
エアコン, レストラン, スイミングプール, 24 時間対応フロントデスク, 駐車場, エレベーター, Wi-Fi
チェックイン / チェックアウト時間
15:00から - 12:00まで
朝食の有無
はい、ホテルには朝食を提供する部屋があります
ツインレイクスホテル(タガイタイ近郊)の空室状況
121
ツインレイクスホテル(タガイタイ近郊)のフロア数
6
ツインレイクスホテル(タガイタイ近郊)の別の施設
エアコン付きレストラン, アラカルト朝食, アラカルトディナー, アラカルトランチ, バー

ツインレイクスホテル(タガイタイ近郊)に関するよくある質問

ツインレイクスホテル(タガイタイ近郊)でご利用いただける施設は?
ツインレイクスホテル(タガイタイ近郊)にはエアコン, レストラン, スイミングプール, 24 時間対応フロントデスク, 駐車場, エレベーター, Wi-Fiなどの充実した施設があります(一部有料)。
ツインレイクスホテル(タガイタイ近郊)のチェックイン・チェックアウト時間は?
ツインレイクスホテル(タガイタイ近郊)のチェックインは 開始 15:00 から、チェックアウトは 最終 12:00 までです。
ツインレイクスホテル(タガイタイ近郊)で朝食を食べれますか?
ツインレイクスホテル(タガイタイ近郊)では、美味しい朝食をご用意しております。朝食付きプランを選択いただくか、朝食なしプランの場合は追加料金にてお楽しみいただけます。
ツインレイクスホテル(タガイタイ近郊)の星の評価は何ですか?
ツインレイクスホテル(タガイタイ近郊)は4.0つ星ホテルです。
ツインレイクスホテル(タガイタイ近郊)は何階建てですか?
ツインレイクスホテル(タガイタイ近郊)は6階建てです。
すべてを見る

ツインレイクスホテル(タガイタイ近郊)の口コミ

8.2
素晴らしい
63 件のレビューより
清潔さ

8.4

快適

8.4

サービス

8.4

並べ替え
最も関連性の高い
環境設定
デフォルト

旅行者のレビュー Twin Lakes Hotel near Tagaytay

1ページあたりのレビュー数
20
40
トップレビュー
Verified traveler
icon-友人&家族
友人&家族
8.0
/10
308週間前にレビューしました

Hotels.com verified review

部屋から湖が見え気持ちの良い滞在ができた。その上にあるスタバは歩いていけるので、少し違った風景が見れるし、ソニアガーデンも車で近い。バスタブの湯温は低いことや排水が悪いのか水で濡れてるなどが課題。まぁ、東南アジアでは良いあることですが、価格相応です。
RACHEL
icon-レジャー
レジャー
10.0
/10
18週間前にレビューしました

Expedia Group verified review

Enjoyed our stay inspite of the bad weather
Ruthelma
10.0
/10
37週間前にレビューしました

Expedia Group verified review

Great hotel👍
LEVY
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
8.0
/10
53週間前にレビューしました

Expedia Group verified review

The hotel is clean and our stay was convenient. The view from our room was breathtaking! Their breakfast buffet was excellent. Front desk would have done a better job by explaining about the amenities. We didnt know that breakfast was included. They also didnt know that the spa was closed during our stay which is unfortunate because my wife and sister wanted to pamper themselves that day. The lobby and hallways smelled bad like there’s mold but Im sure that they’ve already addressed this.
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Elizabeth
icon-レジャー
レジャー
10.0
/10
61週間前にレビューしました

Expedia Group verified review

Easy and fast check in and check out
Shirley
icon-レジャー
レジャー
8.0
/10
99週間前にレビューしました

Expedia Group verified review

At first it was a bit of a struggle…we had no internet connection, food in service took a bery long time and was cold when it got there but how they corrected the situation was very professional and well handled. The breakfast was great and their food was really good. The facilites was very nice once they moved our room, tge view is spectacular. I totally recommend.
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Kevin
10.0
/10
107週間前にレビューしました

Hotels.com verified review

Beautiful area with amazing views. Great service.
Gladiola
4.0
/10
115週間前にレビューしました

Hotels.com verified review

We are not satisfied.. 1. Pls improve your food at the cafe 2. The temp in the bathroom are so hard to control.
Jose
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
115週間前にレビューしました

Expedia Group verified review

The spectacular view of the volcano and the lake right across your room’s balcony. Excellent staff, very courteous and hospitable. Great amenities and heated pool, enjoyed night swimming. Stay was very relaxing. Highly recommended.
Josephine
icon-ビジネス&レジャー 家族旅行
ビジネス&レジャー 家族旅行
10.0
/10
144週間前にレビューしました

Expedia Group verified review

peaceful. relaxing.panoramic view of the surrounding
Stephen
icon-友人&家族
友人&家族
6.0
/10
151週間前にレビューしました

Hotels.com verified review

I like the restaurant and the views. There were a lot of missed opportunities to make this into a great hotel experience. The gym is like a fish bowl people are taking pictures and walking in and out. The room was okay no frills. The air conditioning was on full blast cold for an already cool area. Their store is lacking. There can be tours or experiences taking place here but there is not much. And the sauna, steam room, and hot tub were all not working.
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John
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
152週間前にレビューしました

Expedia Group verified review

The hotel staff was nice and attentive. The hotel and surroundings are beautiful. They have a small outlet mall at the top of the hill. There are also plenty of places to eat close by. The hotel also providee shuttles every hour to the outlet mall.
Charisse Jen
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
191週間前にレビューしました

Expedia Group verified review

The room was spaceous. The food at the cafe was great. The best amenity was the heated pool. Next was the vineyard. The convenience of being nearby restaurants is awesome.
Gaspar Jr
8.0
/10
206週間前にレビューしました

Hotels.com verified review

Excellent location w marvelous view, clean room and very good service.
Verified traveler
8.0
/10
216週間前にレビューしました

Hotels.com verified review

Check-in was chaotic. Published check-in time is 3pm, we got there at 3:30 and yet we still had to wait another hour to be checked in. There were probably 20 other guests crammed together waiting to be checked in and they took more than 5mins each. They said the rooms weren't ready yet but they published that they have a 24hr gap in between guests? We've stayed there twice and the check-in process was bad in both cases. Their menu for breakfast/restaurant was good but the food was rather cold? But the place itself is well-maintained and the staff were very attentive. Great location with amazing views. Would still go back, but hopefully they can fix their check-in process and keep their food warm!
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Verified traveler
8.0
/10
248週間前にレビューしました

Hotels.com verified review

The place was great though we had things to do for the duration so we were not able to maximize the entirety of the hotel/resort and its facilities. The staff is as friendly as they come - would greet you always and find a way to help you out. They have very strict safety measures and would require updated COVID testing done - they have a fairly priced testing facility also for a hassle free experience. Our room was great though there were some nicks - one of the trays of the fridge was cracked, the shower fixture was also removed (couldn't get the rain shower working therefore :( ). I had never fonded Tagaytay (for the life of me!) and this was the first time I stayed here for some R&R, but staying here and experiencing Twin Lakes Hotel has me considering this as an option for me and my family soon. :) Thank you all and stay safe.
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Verified traveler
6.0
/10
265週間前にレビューしました

Hotels.com verified review

The hotel itself is great, clean and well-maintained with phenomenal mountain and lake views. The check-in experience was terrible though. We arrived around 5pm and they told us that the room was still not ready. There were other guests who were also told the same, and many were quite frustrated for having to wait a long time already. On our second day, we asked for the room to be made up and were told that they can only replenish the supplies in the room as health-regulations prevent them from cleaning the rooms mid-stay. When we returned 3 hours later, they still have not replenished the supplies so we've had to call again and wait for another hour. We had a set breakfast on Sunday and a buffet on Monday, not sure why they were different. We've had to wait for 30mins for the set breakfast too, despite a rather standard/compressed menu options. We understand that housekeeping and food services could be slower than usual (maybe due to a leaner staff or additional precautions due to the pandemic). I just feel that the delays are way too long and that the staff could do better in managing guest expectations and explaining the situation.
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Verified traveler
8.0
/10
265週間前にレビューしました

Hotels.com verified review

Room was great however the staff keeps on coming to our room eventhough we didn't called or requested for anything. Kind of disturbing
Verified traveler
6.0
/10
267週間前にレビューしました

Hotels.com verified review

It's a beautiful property. Megaworld was able to get a prime lot which gives its occupants a wonderful view. The building was made to look like a castle. On the surface it looks nice but no effort is needed to see that underneath the surface is poor maintenance, upkeep and cleanliness, and service is not good. Walking around the property you'll find beautiful olants but look where the soil is and you'll find a lot of trash....so sad! When you pay for an expensive room here, just think you're paying for exclusivity (and to be away from other Tagaytay tourists) but not for 5-star service and upkeep.
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Verified traveler
icon-レジャー 家族旅行
レジャー 家族旅行
4.0
/10
310週間前にレビューしました

Expedia Group verified review

Their check in policy of demanding to photocopy the passport of a “foreigner” (would not accept any other government issued IDs i.e. driver’s license) should be reviewed. It is directly an act of racial profiling “foreigners”. Their reason was it is mandated by the DOT which is not true since we just stayed at a high-end resort in Batangas and numerous other 5-star hotels in Manila and they accepted our drivers license as our form of IDs. They were the only one who DEMANDED to photocopy the passport.
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1ページあたりのレビュー数
20
40

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外観 4 Twin Lakes Hotel near Tagaytay

免責事項

免責事項: 掲載写真はホテルから提供されたものです。Travelokaは写真の正確さについて、一切の責任を負いません。

お探しのものが見つからない場合はこちらをご確認ください。

ローレルにある他の宿泊施設・ホテルを見る
8.2
素晴らしい
63 件のレビューより
清潔さ

8.4

快適

8.4

サービス

8.4

並べ替え
最も関連性の高い
環境設定
デフォルト

旅行者のレビュー Twin Lakes Hotel near Tagaytay

1ページあたりのレビュー数
20
40
トップレビュー
Verified traveler
icon-友人&家族
友人&家族
8.0
/10
308週間前にレビューしました

Hotels.com verified review

部屋から湖が見え気持ちの良い滞在ができた。その上にあるスタバは歩いていけるので、少し違った風景が見れるし、ソニアガーデンも車で近い。バスタブの湯温は低いことや排水が悪いのか水で濡れてるなどが課題。まぁ、東南アジアでは良いあることですが、価格相応です。
RACHEL
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レジャー
10.0
/10
18週間前にレビューしました

Expedia Group verified review

Enjoyed our stay inspite of the bad weather
Ruthelma
10.0
/10
37週間前にレビューしました

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Great hotel👍
LEVY
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
8.0
/10
53週間前にレビューしました

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The hotel is clean and our stay was convenient. The view from our room was breathtaking! Their breakfast buffet was excellent. Front desk would have done a better job by explaining about the amenities. We didnt know that breakfast was included. They also didnt know that the spa was closed during our stay which is unfortunate because my wife and sister wanted to pamper themselves that day. The lobby and hallways smelled bad like there’s mold but Im sure that they’ve already addressed this.
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Elizabeth
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レジャー
10.0
/10
61週間前にレビューしました

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Easy and fast check in and check out
Shirley
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レジャー
8.0
/10
99週間前にレビューしました

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At first it was a bit of a struggle…we had no internet connection, food in service took a bery long time and was cold when it got there but how they corrected the situation was very professional and well handled. The breakfast was great and their food was really good. The facilites was very nice once they moved our room, tge view is spectacular. I totally recommend.
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Kevin
10.0
/10
107週間前にレビューしました

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Beautiful area with amazing views. Great service.
Gladiola
4.0
/10
115週間前にレビューしました

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We are not satisfied.. 1. Pls improve your food at the cafe 2. The temp in the bathroom are so hard to control.
Jose
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
115週間前にレビューしました

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The spectacular view of the volcano and the lake right across your room’s balcony. Excellent staff, very courteous and hospitable. Great amenities and heated pool, enjoyed night swimming. Stay was very relaxing. Highly recommended.
Josephine
icon-ビジネス&レジャー 家族旅行
ビジネス&レジャー 家族旅行
10.0
/10
144週間前にレビューしました

Expedia Group verified review

peaceful. relaxing.panoramic view of the surrounding
Stephen
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友人&家族
6.0
/10
151週間前にレビューしました

Hotels.com verified review

I like the restaurant and the views. There were a lot of missed opportunities to make this into a great hotel experience. The gym is like a fish bowl people are taking pictures and walking in and out. The room was okay no frills. The air conditioning was on full blast cold for an already cool area. Their store is lacking. There can be tours or experiences taking place here but there is not much. And the sauna, steam room, and hot tub were all not working.
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John
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
152週間前にレビューしました

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The hotel staff was nice and attentive. The hotel and surroundings are beautiful. They have a small outlet mall at the top of the hill. There are also plenty of places to eat close by. The hotel also providee shuttles every hour to the outlet mall.
Charisse Jen
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
191週間前にレビューしました

Expedia Group verified review

The room was spaceous. The food at the cafe was great. The best amenity was the heated pool. Next was the vineyard. The convenience of being nearby restaurants is awesome.
Gaspar Jr
8.0
/10
206週間前にレビューしました

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Excellent location w marvelous view, clean room and very good service.
Verified traveler
8.0
/10
216週間前にレビューしました

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Check-in was chaotic. Published check-in time is 3pm, we got there at 3:30 and yet we still had to wait another hour to be checked in. There were probably 20 other guests crammed together waiting to be checked in and they took more than 5mins each. They said the rooms weren't ready yet but they published that they have a 24hr gap in between guests? We've stayed there twice and the check-in process was bad in both cases. Their menu for breakfast/restaurant was good but the food was rather cold? But the place itself is well-maintained and the staff were very attentive. Great location with amazing views. Would still go back, but hopefully they can fix their check-in process and keep their food warm!
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Verified traveler
8.0
/10
248週間前にレビューしました

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The place was great though we had things to do for the duration so we were not able to maximize the entirety of the hotel/resort and its facilities. The staff is as friendly as they come - would greet you always and find a way to help you out. They have very strict safety measures and would require updated COVID testing done - they have a fairly priced testing facility also for a hassle free experience. Our room was great though there were some nicks - one of the trays of the fridge was cracked, the shower fixture was also removed (couldn't get the rain shower working therefore :( ). I had never fonded Tagaytay (for the life of me!) and this was the first time I stayed here for some R&R, but staying here and experiencing Twin Lakes Hotel has me considering this as an option for me and my family soon. :) Thank you all and stay safe.
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Verified traveler
6.0
/10
265週間前にレビューしました

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The hotel itself is great, clean and well-maintained with phenomenal mountain and lake views. The check-in experience was terrible though. We arrived around 5pm and they told us that the room was still not ready. There were other guests who were also told the same, and many were quite frustrated for having to wait a long time already. On our second day, we asked for the room to be made up and were told that they can only replenish the supplies in the room as health-regulations prevent them from cleaning the rooms mid-stay. When we returned 3 hours later, they still have not replenished the supplies so we've had to call again and wait for another hour. We had a set breakfast on Sunday and a buffet on Monday, not sure why they were different. We've had to wait for 30mins for the set breakfast too, despite a rather standard/compressed menu options. We understand that housekeeping and food services could be slower than usual (maybe due to a leaner staff or additional precautions due to the pandemic). I just feel that the delays are way too long and that the staff could do better in managing guest expectations and explaining the situation.
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Verified traveler
8.0
/10
265週間前にレビューしました

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Room was great however the staff keeps on coming to our room eventhough we didn't called or requested for anything. Kind of disturbing
Verified traveler
6.0
/10
267週間前にレビューしました

Hotels.com verified review

It's a beautiful property. Megaworld was able to get a prime lot which gives its occupants a wonderful view. The building was made to look like a castle. On the surface it looks nice but no effort is needed to see that underneath the surface is poor maintenance, upkeep and cleanliness, and service is not good. Walking around the property you'll find beautiful olants but look where the soil is and you'll find a lot of trash....so sad! When you pay for an expensive room here, just think you're paying for exclusivity (and to be away from other Tagaytay tourists) but not for 5-star service and upkeep.
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Verified traveler
icon-レジャー 家族旅行
レジャー 家族旅行
4.0
/10
310週間前にレビューしました

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Their check in policy of demanding to photocopy the passport of a “foreigner” (would not accept any other government issued IDs i.e. driver’s license) should be reviewed. It is directly an act of racial profiling “foreigners”. Their reason was it is mandated by the DOT which is not true since we just stayed at a high-end resort in Batangas and numerous other 5-star hotels in Manila and they accepted our drivers license as our form of IDs. They were the only one who DEMANDED to photocopy the passport.
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