デューク ロマナ スイーツ by オララ！

ホテル内にスタッフはおらず、電子キーの番号設定がされずにチェックインできない人がロビーに何名も集まっていた。さらに2泊目は電子キーの番号が変更され、自分の部屋に戻らず、ホテル側とチャットで連絡して事なきを得たが、かなりの時間を費やした。

部屋をはじめ館内が非常に綺麗で快適に過ごせました。朝食が7：00~11：00と、ゆっくりできました。また、ロマーナ広場のロータリーに位置しているので、地下鉄を利用して便利に移動できました。

3泊した初日に、予約したスイートの部屋の鍵が壊れていた為に、隣りの薄汚れたアパートの部屋に泊まらされたのは、頂けない。

early check inについても柔軟で、とても親切に対応していただきました。ホテルはどこも清潔で、とても快適でした。

シャワーの水量が少ない

毎晩、シャワーのお湯が全然出なくてびっくりしました。

I stayed at this hotel prior to becoming a 'self-checkin', so I thought I knew what to expect in terms of accommodation. However, the key pad for entering the room was not functioning properly so I had to call the "assistance" number to have them reset my entry code. But that was nothing compared with what I had to go through the 2nd night I stayed there. At around 12:40am the alarm went off. Needless to say what I felt knowing that no hotel staff was present. I called again the "assistance" number to ask if they had any notification in relation with what was going on at the hotel. They had no clue and asked me to send them a picture of the fire panel (how would I know where the fire panel was?). When I asked them to call the fire department they said that I should do that (REALLY???). I did call 112 and an entire crew came on site to deal with the situation. Luckily there was no real fire. Should I mention that if there was a fire the fire fighters could not enter the hotel building unless someone from inside opened the door for them? Otherwise, they had to call the "assistance" number which was posted on the hotel entrance door, which by the way had a robot answering the call (in English) asking you to select one of several options. Once you get through to speak to a real person they do not speak Romanian. SERIOUSLY? What kind of business model is that? Once the fire fighters ensured there was no real fire they had a hard time to disarm the alarm because no staff was there

1. Very difficult check in process online, and time consuming. 2. Difficult entry and exit in the building and in the room, key pads not working right and online virtual keys taking too long to work. 3. Not the room from the pictures, I think they switch the room - you pay for one and they give you a lower quality one. 4.MOLD IN THE BATHROOM. 5. No complimentary water, why? Are they that cheap? 6. Building has the feeling of being haunted.

The room was clean, and the bathroom was spotless. Although the staff was small, the bed was always made up and the garbage collected every day. Although there was no front desk or people visibly on duty, when a courier from Lufthansa appeared with our "lost" suitcase, communicating via WhatsApp, and I was not on the premises (!), I informed the hotel manager. I gave the front door code to the courier, who placed the suitcase in the lobby out of sight behind the (unattended) former reception desk. The manager promptly asked me for permission to place the suitcase into my room. The manager also was responsive no matter what my needs were. The air conditioning was operated by a thermostat, and was fully operative when we arrived. But although the room was habitable, we could not operate the thermostat after the first day. There was an electric fan which we used at night. Note: Our stay was during 100-degree (F) heat! The hotel was cool the entire time. The location of the Hotel was ideal for our purpose. It is located a short walk from a Metro station, and city buses stop nearby. I recommend this hotel highly.

Cleanliness was OK

There is no Reception, no staff on site. Expedia should've warned me about that as it's a so-called 'self-checkin' ''hotel''. When I got there, minutes after 2 PM on a Sunday, the ''hotel'' door was closed, with printed instructions posted on it how to 'check-in' online. Nobody there from the hotel to help me and others standing puzzled in front of the locked door. Standing on the street, for ~ 15 minutes I had to fill in lengthy online forms through the browser of my cell phone, including taking a picture of my passport, and also paying a city-fee. Even after I completed all forms and I got the codes for entering the hotel and the room, I had to wait until 4 PM for the codes to become active. But then, the codes did not work. - I had to ask for new codes through WhatsApp (the only 'direct' way to communicate with the hotel 'staff' or possibly AI/chat-bots). - The room is very small for the price ~ $150 CAD/night, it barely contains the double bed. All appliances seem inadequate: old A/C, small TV too high up, tiny safe-box already locked (hence useless). - Mold on the shower walls; water leaking around the bathroom sink and dripping down on my feet. Bathroom soap has an unpleasant industrial smell. - First night was very noisy from loud people in other rooms celebrating something. No staff, no security people in the building to tell them to stop the noise. A very overpriced room for an uncomforable stay. - PS. my WhatsApp screenshots were taken in 2 different time zones.

Great location but hair in the room and bathroom, tired furniture, tv not working properly, bed blocking the window, no staff present

check-in difficile, hotel bruyant

One of the strange things was that this hotel was converted as "smart hotel" few weeks ago. As a "smart" hotel, it let me feel a very stupid guest. No reception, wrong phone numbers, nobody answered in hotels.com, nobody answered in the Hotel WhatsApp until another guest was able to call a secret number, where the person in charge finally sent me the link to register. The whole afternoon I saw people trying to check in having the same challenges ... WOW - nightmare, I waited 90 minutes outside; luckily somebody exited the hotel and I was able to find a chair in the "reception" at least waited while seating

Clean, well maintained hotel near Piata Romana (and the metro). Only issue was that I was not sent my confirmation email prior to check in and so could not do so. As there are no staff at the hotel I had to call them, and to be fair they were very helpful but I feel I shouldn’t have had to call at all. Aside from that it was perfect.

Il punto di forza è la posizione, con le fermate metro M2 e le principali linee bus a pochi passi. Le camere sono confortevoli e abbastanza pulite, mentre i bagni andrebbero aggiornati e arricchiti con qualche set di cortesia in più. La gestione senza reception fisica andrebbe migliorata per agevolare gli ospiti meno interattivi e gli spazi ormai inutilizzati della struttura potrebbero essere arricchiti con qualche distributore automatico ed usati come deposito bagagli automatizzato e come lavanderia a vantaggio del confort dei clienti.

Camera molto bella e pulita. Il personale non c'è, si entra con codici che vengono inviati on line e la procedura non è semplicissima.

La chauffage n'était pas très fort ce qui est dommage mais je suis restée peu de temps et la température a monter. La chambre était propre et spacieuse, surtout au prix affichée. C'est un peu loin du centre ville, mais il y a plusieur bus qui vont dans cette direction a >5 mins de marche.

Hej

never saw any staff